Good day bharath098,
Thank you for positing this interesting case study. I would be pleased to assist you with the analysis, interview plan/objectives/questionnaire by org. structure as well as the customer sampling and survey project.
As a Certified Manager of Quality & Organizational Excellence and an independent productivity consultant, I am more than confident that I can provide you with the best results for this project.
Given that this is your first paying project, I respectfully ask for a milestone payment to ensure we are both pleased with the agreement at the beginning of the assignment.
Feel free to send any questions and I'll be glad to discuss them.
Best regards,
Tim