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    I'm seeking integration of a basic customer support chatbot that's fully integrated with Zendesk. The ideal freelancer for this project should have significant experience in chatbots and Zendesk integration. Here are my requirements: - The chatbot should focus on handling tickets for complex issues. -the ticket system should generated the response using algorithm - The information from the users should only be used for the duration of the chat and not stored. A developer with expertise in AI, chatbot programming and thorough understanding of Zendesk API would bode well for project realization.

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    I require an expert with substantial experience in creating custom Zendesk reports to develop a specific report for me. Key Project Requirements: - The primary data to be captured in this report is the response time for customer service tickets. - Zendesk provides an off-the-shelf measure for response time, however this is not accurate. We need to know at any given point in time how long on average, our customers are waiting for a response. This includes, open tickets. so the time needs to be recorded from last interaction as opposed to recording the response time when an update happens. Desired Freelancer Skills and Experience: - Proven experience creating custom reports in Zendesk

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    ...development. The main goal of this project is to enhance IT service management (ITSM). We aim to integrate ServiceNow with a variety of systems and applications, specifically Salesforce, JIRA, and Zendesk. This would ideally involve configuring the incident management, change management, and service catalog features of ServiceNow. Key requirements will include: - Strong working understanding of ServiceNow, especially in the areas of incident management, change management, and service catalog - Proven experience in integration development with ServiceNow - Familiarity with Salesforce, JIRA, and Zendesk integration - Ability to work towards the primary goal of improving IT service management effectively Experience in all the above areas will be essential for this project&...

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    ****Apply Only if you are Zendesk certified and have done Ai chatbot in zendesk/ have similiar case study **** Hi have 10 gb of past email conversation data.I want to create ai chatbot on zendesk to automated the support. *Note- you previous project of ai zendesk bot and your zendesk certification apply in you are Zendesk certified and have a case study of previous client for Ai zendesk chatbot.

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    ****Apply Only if you are Zendesk certified and have done Ai chatbot in zendesk/ have similiar case study **** Hi have 10 gb of past email conversation data.I want to create ai chatbot on zendesk to automated the support. *Note- you previous project of ai zendesk bot and your zendesk certification apply in you are Zendesk certified and have a case study of previous client for Ai zendesk chatbot.

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    I'm in need of an experienced freelancer skilled in utilizing Zendesk's reporting capabilities. The requested task includes generating two specific types of reports on a quarterly basis: - Customer Satisfaction Reports - Ticket Resolution Time Reports Unfortunately, I skipped a crucial question...specific types of reports on a quarterly basis: - Customer Satisfaction Reports - Ticket Resolution Time Reports Unfortunately, I skipped a crucial question about specific metrics related to customer satisfaction reports. Therefore, I'm seeking a specialist who can provide holistic insights on this matter during their engagement. The ideal candidate is someone with advanced understanding of Zendesk platforms, has an analytical mindset, and prior experience related to cu...

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    I'm in need of an advanced Zendesk expert virtual assistant, proficient in HTML, CSS, PHP, and Python to assist in: - Creation of custom fields and workflows in Zendesk - Set up systems for automatic customer support responses - Streamline ways to prioritize support tickets differently Your responsibilities will include implementing strategies for automatic ticket assignment based on different categories, as well as installing automated follow-up emails triggered by certain actions. Please, when applying, demonstrate your Zendesk proficiency and showcase previous experience with coding in HTML, CSS, PHP, and Python. Similarly, examples demonstrating high proficiency in automating processes and creating workflows will be highly favored. Efficiency, attention to ...

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    ...ticketing system from Zendesk into my Shopify store. Here are the specific requirements for this project: - Implementation of Zendesk Integration: You should be proficient with both Shopify and Zendesk. The goal is to seamlessly integrate a ticketing system from Zendesk into our online store. - Task Assignments: The ticketing system should be capable of task assignments. Familiarity with different ticketing system functionalities is crucial for this role. - Automation: The task assignments should be automated based on specific triggers. Your understanding and experience with automation in a ticketing system would set you apart in this project. A successful execution of this project would greatly improve our customer support experience. If you have solid s...

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    I'm looking for a CRM software expert to set up a free version of a suitable CRM system for myself and three salesperson. One of this 3 1. Zoho 2. Salesforce 3. Zendesk Key Features Needed: - Contact Management: Maintaining and updating our entire client database efficiently is crucial for the operation. - Sales Pipeline Tracking: We need functionality that helps us monitor our sales process, providing a visual representation of our pipeline. - Email Integration: The system should integrate with our existing email for seamless communication with clients. - Custom Quotation Pricing: We require the ability to quote our services based on square meter pricing. Purpose: - The primary purpose of the CRM software is for accurate sales forecasting. We want to be able to predict an...

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    I'm on the hunt for dedicated and motivated customer service representatives. Here’s what you’ll do: - Answer phone calls and respond to customer emails - Resolve customer complaints with a positive and proactive approach - Utilize customer service software, specifically Zendesk, Salesforce, and Freshdesk Since this role is for entry-level positions, prior customer service experience isn't a must, but it's definitely a bonus. What's more crucial is your willingness to learn, adapt, and contribute to our team's mission by providing top-tier customer service.

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    I am looking for a skilled Zendesk wizard to take our ticket management to the next level. The main goal of this project is increased efficiency through the optimization of ticket management. That entails a suitable setup of Zendesk 'Automations' and 'Triggers' to meet our needs. Our outbound call center need a more robust system to help automate each ticket. This task is required to be done within 24 hours to the right specialist we hire. Key aspects the project includes: - Zendesk Automations: Establish rules to handle repetitive tasks, reducing the burden on our large team. - Zendesk Triggers: Set up these to craft bespoke customer interactions, improving workflow efficiency. The ideal freelancer would be one who has extensive exper...

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    ...and experience with headless CMS systems like Sanity for content management. Web Performance and Security: Knowledge of web performance optimization techniques, content delivery networks (CDN), and web security protocols (SSL, HSTS, SPF, DMARC). API Integration and Management: Ability to integrate and manage various APIs for functionalities such as live chat (Tidio), email services (Mandrill, Zendesk), and potentially specific ones like the TutorCruncher API. Collaboration and Project Management: Experience with version control systems (e.g., Git), and effective use of project management and collaboration tools (e.g., Jira, ClickUp), alongside strong communication skills. The successful freelancer will create a fully functioning website that is easy to navigate and appealing ...

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    I am seeking a skilled professional experienced in setting up Zendesk, as well as providing thorough training on how to use it efficiently. Specifically, you will need to: - Set up Zendesk for our organization (we have an account setup and used - but prob needs to be re-organized). - Provide detailed training on how to use Zendesk Support, Zendesk Chat, and Zendesk Guide. Please note that you will be training a team of less than 10 agents. The ideal freelancer should demonstrate a robust knowledge of Zendesk's features and functionalities, and possess strong communication skills to ensure effective training.

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    I am in need of an experienced freelancer who can set up my Zendesk account to work with 2 WhatsApp numbers, and each number has 3 agents (total 6 agents , 2 mobile numbers). As I didn't specify any features, I am open to your suggestions on how to streamline our customer support, improve response time and enhance the customer experience. Ideal Skills and Experiences: - Experience in setting up and configuring Zendesk accounts - Familiarity with WhatsApp business integration - Experience with chatbot, ticketing system and knowledge base integration would be beneficial Your application should highlight any previous work related to this area of setup or similar projects that you've completed successfully. Your work experience and detailed proposals are key to ensu...

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    I am in need of an experienced freelancer who can set up my Zendesk account to work with 2 WhatsApp numbers, and each number has 3 agents (total 6 agents , 2 mobile numbers). As I didn't specify any features, I am open to your suggestions on how to streamline our customer support, improve response time and enhance the customer experience. Ideal Skills and Experiences: - Experience in setting up and configuring Zendesk accounts - Familiarity with WhatsApp business integration - Experience with chatbot, ticketing system and knowledge base integration would be beneficial Your application should highlight any previous work related to this area of setup or similar projects that you've completed successfully. Your work experience and detailed proposals are key to ensu...

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    ...developer to build a basic chatbot for our website, with a particular focus on integrating it with our CRM Zendesk system. The website is with api's to be done here in the document : Requirements: - Development of a basic chatbot dealing with queries and commands using the API's from - Integration of the chatbot with our existing CRM system Zendesk - The chatbot should seamlessly handle customer interactions, redirecting them as necessary based on their queries. Ideal Skills and Experience: - Experience in developing simple chatbots - Proficiency in Zendesk or similar CRM systems - Strong understanding of web-based platforms - Excellent problem-solving skills

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    I'm in search of a strong customer support representative with hands-on experience with Amazon, eBay, and Walmart. Key responsibilities would involve: - Responding promptly to customer inquiries - Processing returns and refunds - Navigating and resolving shipping and delivery issues In addition, the ideal candidate should be proficient in using customer support tools like Zendesk and e-commerce tools, as well as Microsoft Office Suite. Your previous experience in these areas will be highly valuable for this project. With your customer support skills and e-commerce experience, you'll help us to build stronger customer relationships, improve our customer satisfaction and spur our growth. When applying, please submit your resume or CV with complete details

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    ...Become our product knowledge expert, researching and defining benefits, ingredients, trends, etc. Craft compelling product descriptions, website copy, email campaigns, and social posts Develop a robust, informative blog strategy with engaging articles (experience building similar blog sections a huge plus!) Customer Service Excellence: Provide top-notch support across platforms (Shopify, Amazon, Zendesk/Gorgias/Freshdesk, Live Chat, Social Media) Build relationships with customers, resolving issues creatively and proactively Master upselling techniques to increase order value Growth Mindset Proactively spot opportunities to improve processes and customer experience Collaborate with the team to find innovative solutions Nice to Haves: Influencer marketing experience Sales backgrou...

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    I am in need of proficient assistance to integrate Zendesk CRM with my existing systems, specifically through API and email. Your main tasks will encompass: - Setting up the default features of Zendesk CRM in absence of specific feature preferences. - Performing API integration for seamless interoperability with our current systems. - Establishing an effective email integration to enhance communication efficiency between the CRM and our other systems. Please note that ideal candidates will have: - Proficiency in Zendesk CRM - Capability in API and email integration - Strong problem-solving skills Furthermore, while not mandatory in this application, showcasing your past work and experience, as well as presenting a detailed project proposal, will be advantageous.

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    I need the expertise of a seasoned Zendesk designer to modify specific elements of my Zendesk interface. Your primary task would be: • Customizing the colour scheme. The exact colours to implement are still undecided, I'm open to suggestions. • Adjusting the placement of the logo. The precise location is yet to be determined, your professional guidance is welcome. • Working with Font styles to ensure a seamless and aesthetically pleasing user experience. Candidates with a keen eye for design, along with experience in customizing Zendesk interfaces will hold a distinct advantage. It's crucial that your modifications align with an optimal user experience, so a solid understanding of UX practices will be highly beneficial. You don...

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    I am seeking an expert in WordPress website development to design and launch a website for tax f...works similar to this project. As part of the project, I require the implementation of a payment gateway. Since I have not specified one, I am open to your professional recommendation between PayPal, Stripe and Authorize.Net. The website should also feature a support ticket system. Again, I have not specified which, therefore I would appreciate your suggestion on the best system to use between Zendesk, Freshdesk and HelpScout. Finally, please note the website should include a user-friendly signup and login interface, and be easy to navigate. Your application should include a detailed project proposal and examples of past work. Please only apply if you meet the above requirements. ...

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    ...advanced Node.js developer to create an integration app between Zendesk and Azure DevOps. This project requires high level knowledge and experience as it involves backend development and API integration. The aim is to build an app comparable to [this one](), with some special customizations, details of which I will provide to successful applicants. Specifically, * The developed application should pre-populate Azure DevOps work item fields. * Functionality to automatically close the associated Zendesk ticket when an Azure DevOps work item is closed. * The app should have a branded user interface. Ideal Candidate: * Advanced level proficiency in Node.js. * Prior experience with Zendesk and Azure DevOps API integration. * Strong understanding of

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    Budget: 5$ I'm in immediate need of a professional with skills in photo editing to modify some ...find the png logos. All the logos provided should be standard sized, transparent background in png format with one color and one grayscale export. I need the following logos: SAP SAP Business Objects SAP Analytics Cloud Microsoft Microsoft Power BI Microsoft Power Apps Microsoft Azure Microsoft Fabric AWS AWS Redshift Google Google Cloud Platform Google Big Query Tableau Qlik Salesforce Zendesk For your application to be considered, please: - Be experienced in creating and editing logos - Include at least one example of a logo for me to see you can edit this properly. Attention to detail and a quick turnaround time are critical for this project. I look forward to your sp...

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    Hello, I'm Mary Christine Cagay, your dedicated customer service expert from the Philippines, with nearly 5 years of experience—3 in Telco and ISP, and 2 in the dynamic world of e-commerce. My passion lies in delivering exceptional customer support, and in my recent e-commerce role, I seamlessly managed tasks on Shopify, and utilizing advanced CRM tools like Gorgias, Salesforce, Zendesk, and Freshdesk to elevate customer satisfaction. I bring a tech-savvy, detail-oriented, and proactive approach to the table, and I'm eager to discover how I can best serve you as your assistant. Happy to hop on a quick 20-minute chat if you'd like to see how we gel or if you'd like to ask me any follow-up questions! What I Do: - Manage Inbound & Outbound Calls - Ema...

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    I have a ZenDesk account that requires professional handling and setup. Currently, I'm seeking assistance in implementing specific functionalities, mainly on configuring the end-user interface. There's no specific design or branding requirements that need to be incorporated, so freelancers won't have to worry about design constraints. However, I'd like the successful freelancer to have: • Extensive experience in ZenDesk software. • Proven expertise in configuring ZenDesk functionalities. • Excellent project management and communication skills. • Recommendations for maximizing the utility of ZenDesk.

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    In need of an experienced Virtual Assista...appointments - Conduct product research - Handle inventory management - Provide customer service Proficiency with the tools Amazon Seller Central, Jungle Scout, and Zendesk is essential for this role. Hence, the ideal candidate should have a significant background in these tools, preferably with Amazon businesses. Skills and Experience Required: - Excellent email management skills - Possess data entry skills - Adept in appointment scheduling - Knowledge in Product Research - Experience in Inventory Management - Significant experience in providing customer service - Expertise in using Amazon Seller Central, Jungle Scout, and Zendesk. This job will be a perfect fit for those who have prior experience as a virtual assistant for an...

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    Hi Md. Habibur R., I noticed your profile and would like to offer you my project. We can discuss any details over chat.

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    I'm looking for an expert knowledgeable in using Adobe Dreamweaver for some small work. I need to add a script of the live chat from zopim (zendesk). I actually did it myself, but for some reason the live chat is coming only on home page. If my customer going to any other page, he does not have a live chat. I guess the script should be inserted in header or footer, so it will cover all entire site. But I'm not able to find where to put it. I believe, it's a job for 10 minutes, for whom know knows. All need just to download the site in FTP, add the script in the correct place instead of where I added it and upload back.

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    I'm looking for an expert in Zendesk who can assist me in setting up my widget with automated replies. I need both standard and custom auto-reply options. 1. Auto-reply Objectives: - To provide early information to customers, ensuring they are well-informed right from their initial interaction. - To acknowledge receipt of customer inquiries immediately, reassuring them that their concern is being processed. 2. Auto-reply Trigger: - The system should trigger automated replies when a specific keyword is mentioned in a customer's message. The ideal freelancer for this project should have a solid understanding of Zendesk's functionalities, including setting up auto-reply systems. Previous experience in similar projects will be a plus. Proficiency in understa...

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    ...ALREADY MADE SIMILAR WEBSITE. I am in need of a programmer with skill in both Zendesk and Laravel for the development of a user-friendly flight compensation claim submission website specifically for EC261 claims. The core goal is to make submitting claims straightforward by: - Collecting essential flight details (date, time, airline, etc.) - Gathering passenger information (name, contact information, etc.) - Documenting flight incident specifics (delay, cancellation, etc.) The submission form should also allow for document attachments and should automatically calculate possible compensation. The ability to save a claim in progress for later completion is also preferred. The perfect candidate is well versed in Zendesk and Laravel framework. A background in easy-to-navig...

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    I’m seeking a proficient Zendesk admin to enhance our customer service efforts with effective ticket management and coordination. My primary goal is to elevate our support system by implementing advanced reporting features and ensuring seamless operation through adept configuration, troubleshooting, and integration. Key Responsibilities: - Configuration: Adapt Zendesk settings to match our workflow for optimized support ticket management. - Troubleshooting: Quickly resolve any issues that arise in the Zendesk environment to minimize disruption to customer service. - Reporting and Analytics: Set up basic reporting within Zendesk to track customer interactions and support effectiveness. Creativity in generating insightful reports from available data is a pl...

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    Join our research project! We're actively seeking IT professionals with over 3 years of experience, particularly those who have served as IT managers. If you have hands-on experience with software tools like Zendesk, Jira Service Management, Freshservice, or ServiceNow, we want to hear from you. Participate in a brief interview that will take less than 30 minutes of your time. Your valuable insights will contribute to our research project. Help us uncover new perspectives in the IT field!

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    ...controller, policy, Factory, Seeder y migration correctamente definidos. Los controladores estarán configurados para poder trabajar con InertiaJS aunque la construcción de las vistas y todo lo relacionado con el frontend será cometido de otro equipo. Funcionalidades adicionales a tener en consideración: • Integración de RedSys • Integración de Paypal • Integración de SeQura • Integración de ZenDesk • Integración de Spotler • Login social con Google, Apple, Facebook e Instagram El Stack de trabajo para el proyecto será: • Laravel 10 o 11 (aún por definir) • Laravel Nova • Laravel Socialite • Laravel Sanctum • InertiaJS • Spatie p...

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    I'm in search of a Zendesk Junior Expert fluent in Spanish to take our customer support to the next level. Our main goal is to significantly enhance our support system by focusing on the following aspects: - **Objective:** To improve our customer support system. - **Required Zendesk Expertise:** - Solid understanding of intermediate automation and integrations within Zendesk to streamline our processes effectively. - **Improvement Areas:** - Primary focus: Reduce response time. The ideal freelancer for this job would possess the following: - **Skills and Experience:** - Proficient in Spanish, both written and spoken. - Experience in setting up and customizing Zendesk environments. - Proven track record of automating processes and integrat...

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    Job Title: Zendesk AI Specialist Project Description: We are seeking an experienced Zendesk AI Specialist to enhance our customer support system. The goal is to leverage Zendesk's AI capabilities to improve efficiency and effectiveness in our ticketing process. The project will focus on auto-categorization of tickets and automation of ticket responses. Responsibilities: * Implement and optimize Zendesk’s AI features for ticket categorization to ensure that incoming tickets are automatically sorted into the correct categories. * Develop and refine AI-driven response systems to automate replies to common inquiries, reducing response time and improving customer satisfaction. * Collaborate with our IT and customer support teams to integrate these AI capabilities se...

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    ...set up an efficient Zendesk support project. This will encompass key capabilities such as: - Ticket Management: A proficient freelancer would understand how to set up a structure that would enable quality tracking of ticket status, along with priority setting features. The importance of these functionalities is to enable effective management and delegation of tickets based on their importance and urgency. - Tagging Feature: Additionally, the ability to furnish this system with a tagging feature is also key. It is envisaged that this would help categorize and easily locate tickets. We are looking to measure conversion based on pre and post purchase tickets. Unfortunately, we don't have many automations set up right now but our goal is to drive DTC sales through Zendes...

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    I'm in urgent need of a professional experienced in using Pipedrive, Zendesk Sell, and Zapier. This project involves transferring critical lead information from Zendesk Sell into Pipedrive in real-time using Zapier. Here are the specific details: - Lead Information to be Transferred: Contact details, lead status, notes, and communication records should be structured and sent to Pipedrive with no information loss. - Integration Frequency: This transfer should ideally happen in real-time, ensuring a seamless and up-to-date lead tracking system in Pipedrive. Your ability to accomplish this timely and accurately is paramount. Please provide examples of similar projects or integrations you've done before.

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    ...PUBLIC SIDE OF A ZENDESK IMPLEMENTATION YOU HAVE DONE OR A ZENDESK CERTIFICATION. Please include links to these in your bid This is a specific per-hour version of another project I posted. Don't bid on both, pick one or the other. Please include an estimated number of hours for the project in the bid. If you can't follow these simple directions I will assume that a bot generated your bid and will delete it. I need to do a complete Zendesk integration into my crypto exchange app which is based in React js. Our target audience is people with disabilities so this needs to be the best (and accessible) help system in the field which is why I picked Zendesk. If Zendesk doesn't have a chatbot, we will use Olark. I have nothing. We need ...

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    I'm looking for a freelancer who can immediately assist with setting up Zendesk Guide and help creating beginner friendly knowledge base articles. Your role entails: - Working with engineers and product to understand a SaaS system. - Stylizing Zendesk Guide - Creating comprehensive, easy-to-understand, beginners-level knowledge base articles as part of our support system. - Organizing knowledge base articles in a logical fashion. Ideal candidates have a strong understanding of Zendesk and experience in writing knowledge base articles. We need this project completed as soon as possible.

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    ...expert to assist with lead automation from Zendesk Sell to Pipedrive. You will be working on: - Lead creation in Pipedrive: Your task is to automate the process where new leads from Zendesk Sell are automatically created in Pipedrive. You must ensure that there are no missing or duplicated leads. - Information Transfer: As part of the automation process, you will need to ensure that specific information such as contact details and notes about the lead from Zendesk Sell are correctly transferred to Pipedrive. - Lead Assignment: I also need the leads to be automatically assigned to a specific sales team member in Pipedrive once they are created. Skills and Experience: - Proven experience working with Zapier and CRM software, specifically Zendesk Sell and P...

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    ...need to do a complete Zendesk integration into my crypto exchange app. Our target audience is people with disabilities so this needs to be the best help system in the field. Here are task specifics: - Zendesk needs customization, particularly in areas of ticket fields, user roles, and permissions. - The email templates need to be created. - Zendesk is to be integrated with our existing helpdesk software for an all-in seamless cross-functioning. The ideal candidate should have strong experience with Zendesk installation, customization, and integration. Familiarity with helpdesk software and a keen understanding of user roles and permissions, ticket fields, and email templates are also essential. Knowledge of the WCAG accessibility standards (which is why w...

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    I'm looking for an experienced web developer to create a custom ZenDesk app that allows for manual time entries directly within the platform. Here are the essentials of what I'm envisioning: ### Key Features: - **Manual Time Entry:** Ability to log time manually with a straightforward interface. - **Activity Categorization:** - Feature to sort time into categories should be available (even though I haven't specified the categories, they will be along the lines of support, consultation, and admin tasks). ### Ideal Candidate Should Have: - Proven experience in developing ZenDesk apps. - Strong proficiency in web development languages (e.g., HTML, CSS, JavaScript). - Knowledge of ZenDesk's platform and APIs. - Ability to implement a user-friendly UI/UX. -...

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    We are looking for a skilled website designer and developer who can create a professional website for our IT company. Requirements: - Developing website design as per latest trend and hosting remotely on our prefered hosting provider. - Integration with Zoho CRM, Zendesk or Freshdesk ticketing system. - Website contents are ready - Pictures has partially from us and partially from your side. - A blog section to share industry news and insights - Approximately 60 pages in total - Remotely hosting the website. We will not share our hosting credentials. Skills and experience: - Proficiency in website design and development - Experience in e-commerce website design and payment gateway integration - Strong understanding of user experience and responsive design - Ability to create ...

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    Project Description: Zendesk Setup with Moderate Customization for Customer Support I am looking for a freelancer who can help me set up Zendesk for my customer support needs. The main goal of this project is to provide efficient and effective customer support to our clients. Skills and Experience: - Experience in setting up Zendesk accounts and configuring its features - Knowledge of customer support best practices and workflows - Familiarity with Zendesk's ticketing system and knowledge base - Ability to customize Zendesk to meet our specific needs, including moderate customization - Strong communication skills to understand our requirements and provide recommendations for improvement Tasks to be completed: 1. Set up Zendesk account and configu...

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    We are looking for a skilled developer to integrate an unofficial WhatsApp API, such as yowsup, with Zendesk or Freshdesk CRM. The goal is to enable seamless communication between our customer support team and clients through WhatsApp. The successful candidate should have experience with both unofficial WhatsApp APIs and CRM integrations, specifically Zendesk or Freshdesk. Relevant skills include: - Experience with unofficial WhatsApp APIs (e.g., yowsup) - Proficiency in working with Zendesk CRM or Freshdesk - Strong knowledge of RESTful APIs and webhooks

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    [only bidders/applicants from Mumbai will be shortlisted] Customer Service Representative – Proficiency in English Required First Screen is in search of a Freelance Customer Service Representative to work remotely. If you possess customer care skills, we encourage you to apply. Number of openings: 2 Working ...understanding, resolving problems professionally and promptly. • Provide accurate, valid, and comprehensive information about our products and services. • Contribute to the enhancement of Customer Service guidelines and procedures. Competencies: • Customer service-oriented with a minimum of 1 year of international call center experience. • Fluent in English is a must. • Familiarity with CRM/Zendesk systems and practices. &bul...

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    Project Description: Zendesk Support I am looking for a freelancer to provide customized support for my Zendesk platform. Main Tasks: - Assistance with customer service strategy development - Implementation of effective customer service strategies Ideal Skills and Experience: - Expertise in Zendesk support customization - Strong understanding of customer service strategies and best practices - Proven experience in developing and implementing successful customer service strategies Ongoing Support: - The need for ongoing support is not yet determined. Further discussion is required to determine the scope and duration of support needed. Please provide examples of previous Zendesk support projects and outline your approach to customer service strategy developm...

    ₹1838 / hr (Avg Bid)
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    I have a business critical VB.NET written by me that needs to be modified. Currently it reads and writes ticket info to Zendesk via API as well as application data to/from local CSV files. It looks like we imminently need it to be updated to work with the ticket module from HaloPSA (via API as well). As a second, optional task, I'd also like it to be converted to using a hosted SQL database instead of CSV files... At this stage I'm really looking for the cheapest option to get the new functionality, so I'm really looking for someone to modify the existing code. The main reason I'm after the cheapest option now is that in 5-6 months we might well look to redevelop the app as a web application, or we might look to extend the desktop app functionality - but we wo...

    ₹249060 (Avg Bid)
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