Intercom jobs

I need reliable agents to staff our live-chat widget during standard business hours (exact time zone will be confirmed together). You will greet visitors, answer their questions, resolve simple issues on the spot, and smoothly hand off anything complex to our internal team. Tools such as Zendesk or Intercom will be available, along with a concise knowledge base, so you should already be comfortable navigating similar platforms and documenting each interaction in clear, accurate English. Deliverables • Continuous live-chat coverage Monday–Friday, business hours only • First-reply time under 60 seconds, friendly and helpful tone maintained throughout • End-of-day transcript export with notes on unresolved or escalated tickets Acceptance Criteria • 9...

...must be covered in Arabic, French, and English, keeping tone polite and solution-oriented at all times. Key points • Support channel: Live chat only—no phone or email work. • Inquiry type: General questions about our products and services, typical turnaround expected under one minute per message. • Platform: I’m open to any reliable chat tool. If you have a favorite (Zendesk Chat, LiveChat, Intercom, Crisp, etc.), let me know and explain why it fits. I’m also happy to adopt a new solution you can set up quickly. Deliverables 1. Daily coverage during the agreed shift window (please propose your availability). 2. Consistently clear, grammatically accurate replies in Arabic, French, and English. 3. End-of-shift summary highlighting common...

I’m Adi from Israel and I need a dependable sourcing partner based in China who can handle the full cycle for low-voltage and communication products. The core range I work with covers security systems (CCTV, access control, intercom), networking equipment (switches, wireless access points, fibre solutions) as well as every type of cable and related accessory that keeps those installations running. Here’s what the cooperation looks like on my side: • Commission-based remuneration on every confirmed order. • Ongoing, not one-off: I ship several consolidated orders a year and want to build a stable relationship. • Direct contact through WeChat or WhatsApp for quick decisions and updates. What I count on you to do: • Identify and verify reliable fac...

...Fire resistant c. Stress proof and wear resistant d. Mountable Clip for helmet integration 2. List of sample design are referred by bluetooth intercom helmet integrated head set 3. Buttons should be glove friendly(prominent in size) 4. Existing battery setup for walki talki can be referred, 5. Battery removable and chargeable 6. No screen required 7. Reference design: (all the design are water resistant ) a. Link 1 :- b. Link 2 :- 1. helmet mounted device with components : - a. K-type jack b. Clip c. Mic and Speaker d. C type - Charging e. Buttons(limited

...WhatsApp profile photo) All versions in: SVG, AI, PDF (vector), PNG with transparent background, PNG white background Dark and light versions of each What we do NOT want: Generic paw prints without the chat bubble Cartoon or overly cute style Drop shadows, gradients, or complex textures Anything that doesn't work at 32x32px Inspiration brands (for style reference, not to copy): Notion, Linear, Intercom — clean, modern SaaS energy applied to a friendly vertical. website: zapipet.com...

...term. Your day-to-day focus will be 100 % customer support—responding to inquiries, troubleshooting basic issues, recording all interactions, and making sure every customer walks away happy. Most tickets arrive through email, but I’m open to adding live chat or phone as we scale, so any experience across those channels is a plus. Likewise, if you already know tools such as Zendesk, Freshdesk, Intercom, or similar help-desk platforms, let me know; I can adapt to whichever system lets you work fastest and gives the team clear visibility of conversations. Deliverables I’m expecting: • Timely, friendly first responses within agreed SLAs • Complete resolution or accurate escalation of each case • A concise weekly report summarizing volume, ...

...promptly, identify their need, and either resolve it or collect the details I will need to step in later. • Keep concise notes in the chat history so any follow-up is seamless. Because I have no predefined responses, you will need to craft replies on the spot, drawing on your own customer-service experience and any product information I share. If you have worked with tools such as Zendesk Chat, Intercom, or , that will help you pick things up quickly, though any solid live-chat platform experience is welcome. Success for me means: 1. Average first-response time under two minutes during your shift. 2. Customer sentiment that stays positive, reflected in post-chat ratings. 3. A brief end-of-day summary highlighting recurring issues or questions. Let me know how many...

... • Sanitary and water-supply drawings with clear pipe routing for on-site execution • Mechanical services: HVAC schematics and detailed drawings sized for healthcare air-quality standards • Fire-fighting system layouts meeting current safety regulations • Centralised medical-gas pipeline drawings • Plumbing design documents coordinated with the above services • Low-voltage systems: intercom, LAN, CCTV security and nursing-call layouts • Interior design package with working drawings that tie the whole concept together All drawings should be delivered in editable CAD (DWG) with PDF plots ready for permit submission. Where calculations are required—load schedules, pressure drops, or occupancy counts—include them in an orga...

Client needs a VoIP Intercom Station operating in Standards Based SIP. Developer must have experience working with SOC like NanoPI and OrangePI. Developer must meet the following list of requirements so as not to waste our time. Embedded Linux Development Strong experience developing software for embedded Linux systems Experience with custom Linux distributions (Debian/Ubuntu) Kernel configuration, device drivers, and hardware interface support Bootloader and system startup (U-Boot or similar) Experience working with flash-based storage systems Linux system optimization for embedded hardware VoIP / SIP / Networking Experience implementing or maintaining SIP-based communications systems Knowledge of RTP / RTCP media streaming Familiarity with VoIP codecs such as G.711, G.729, Sp...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions ...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions ...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions ...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions ...

Our Intercom inbox relies on FIN AI, yet too many chats still reach human agents. After digging into the analytics I’m convinced the root cause is the accuracy of the answers FIN serves, not the UI or core algorithm. I need an expert who can turn better training data into sharper, more dependable responses so customers self-serve more often. Here’s what I’m looking for you to do: • Audit recent conversation logs and the existing FIN knowledge base to pinpoint coverage gaps and misleading examples. • Curate or create high-quality, well-structured training data that directly addresses those gaps—think clarified FAQs, edge-case scenarios, and fresh intents drawn from real chats. • Prepare the dataset in the format Intercom accepts a...

...Technical Approach: Store data in encrypted QR codes, or Store securely within the device’s Secure Enclave. 9. Real-time Telemetry Collection Description: Collect satisfaction metrics or status feedback from Nodes after each task. Technical Approach: Pub/Sub-based API architecture. Nodes send lightweight JSON packets to the Master for real-time dashboard aggregation. 10. Local Voice-over-IP (Intercom) Description: Enable direct voice communication between Master and Nodes within coverage range. Technical Approach: Use UDP protocol to prioritize speed and minimize latency. Encode audio using the Opus codec for bandwidth efficiency. Development Notes Primary Objective: Optimize battery efficiency. Connection Priority: Local P2P connections > Cloud connectivi...

...notifications • Create segmented, actionable messages (promos, order updates, reminders) • Use a scalable service such as Firebase Cloud Messaging or OneSignal • Include simple in-dashboard scheduling so my team can send campaigns without code In-app chat support • Real-time conversations, image/file sharing, and automated “typing” indicators • Prefer plug-and-play SDKs like Twilio, Intercom, or Sendbird, but I’m open to other proven stacks • Chat history must sync across devices Loyalty program • Points accrual for purchases, referrals, and special events • Rewards catalogue with point redemption flow • Admin interface for adjusting rules, tiers, and promotions Acceptance criteria 1. Zero criti...

OmniServe is about to switch on a full Product-Led Growth engine and Intercom will sit at the heart of it. My single goal is to boost product adoption, so every workflow you design must nudge users toward that outcome. Here is the scope I need you to cover: • Connect OmniServe to Intercom, pass the right user and event data, and set up segments that reflect trial stage, plan, and activity level. • Build in-app messaging for welcome moments, feature announcements, and step-by-step user guides. Timing, targeting, and copy should all feel native to SaaS best practices. • Create three email sequences: onboarding (day-by-day guidance through the first two weeks), re-engagement (win-back touches for slipping or inactive accounts), and product updates (bite-size...

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I operate in the Sales industry and rely on Infloww for real-time c...clean. When an issue can’t be resolved on the spot, you’ll tag it for follow-up or escalate it to the right team member. Success for this role means: • First response time consistently under 30 seconds • Accurate, concise notes for every chat session • A weekly summary highlighting common questions, potential improvements, and any lost-sale insights If you already know LiveChat, Zendesk, Intercom, or similar tools that’s a plus, but mastery of Infloww is what matters most. Clear English, a helpful tone, and the ability to multitask across several chats at once are essential. Let me know your typical coverage windows and a brief example of how you’d greet a new visitor,...

I'm seeking a skilled 3D renderer to create a modern design for the front perimeter wall of my house. The render should feature: Materials: - Concrete - White painted aluminium Details to include: - Lighting fixtures - Decorative patterns - Intercom - White aluminium vertical rails - Planter with cactus Ideal skills and experience: - Proficiency in 3D rendering software - Strong design sense for modern aesthetics - Experience with architectural elements and landscaping integration Please provide a portfolio showcasing similar work. Looking forward to your bids!

...so we can solve them together You’ll log into our help-desk and chat platform, respond to incoming requests, tag and update each ticket properly, and keep concise internal notes. Any complex technical questions can be handed off—your role focuses on great service rather than deep troubleshooting. If you have prior experience in email or chat support, let me know the tools you used (Zendesk, Intercom, Freshdesk, etc.) and typical daily volume you handled. I’d also appreciate a quick line on your usual working hours and time zone so we can plan coverage. Deliverable: steady, same-day responses with a first-reply time under one hour during the agreed shift. I’ll start with a paid trial day; if it’s a good fit, I’d like to extend this into an on...

I’m finalising the concept for a new four-star hotel in Dubai and need a complete ELV design package that is ready for authority submission, tender and construction. The scope covers every low-current system the property will rely on: CCTV, access control, public address, structured cabling, LAN/Wi-Fi, IPTV, lighting control, IP PBX/phones, wireless intercom, guard-tour, vehicle and pedestrian barriers, UPS back-up, and all audio-visual LED display points. CCTV coverage must extend to the reception and lobby, all corridors and other common areas, parking entrances and exterior approaches, as well as the guest rooms themselves. All other subsystems have to share the same structured cabling backbone and integrate seamlessly with the hotel PMS, BMS, fire-alarm interface and any ...

I’m looking for a friendly, genuinely empathetic customer-suppor...once, quickly grasp what each customer needs, and reply in clear, upbeat language that turns issues into positive experiences. On social media, you’ll respond to comments and handle direct messages; no content creation is required—just timely, thoughtful engagement that shows we’re listening. I’ll provide product knowledge, tone guidelines, and access to the chat and social tools we use (e.g., Intercom, Zendesk, or similar). You’ll log each interaction, flag anything urgent, and keep me posted with concise daily summaries so we can spot trends early. If you thrive on helping people, keep cool under pressure, and write crisp, error-free English, I’d love to hear how you can ...

I’m looking for a friendly, genuinely empathetic customer-suppor...once, quickly grasp what each customer needs, and reply in clear, upbeat language that turns issues into positive experiences. On social media, you’ll respond to comments and handle direct messages; no content creation is required—just timely, thoughtful engagement that shows we’re listening. I’ll provide product knowledge, tone guidelines, and access to the chat and social tools we use (e.g., Intercom, Zendesk, or similar). You’ll log each interaction, flag anything urgent, and keep me posted with concise daily summaries so we can spot trends early. If you thrive on helping people, keep cool under pressure, and write crisp, error-free English, I’d love to hear how you can ...

I’m looking for a friendly, genuinely empathetic customer-suppor...once, quickly grasp what each customer needs, and reply in clear, upbeat language that turns issues into positive experiences. On social media, you’ll respond to comments and handle direct messages; no content creation is required—just timely, thoughtful engagement that shows we’re listening. I’ll provide product knowledge, tone guidelines, and access to the chat and social tools we use (e.g., Intercom, Zendesk, or similar). You’ll log each interaction, flag anything urgent, and keep me posted with concise daily summaries so we can spot trends early. If you thrive on helping people, keep cool under pressure, and write crisp, error-free English, I’d love to hear how you can ...

60-Min Multi-Cam "Top Gun" Flight Experience (Highlight Reel + Edit) The Footage: Source: 3 camera angles (Cockpit, Wing-tip, and Rear). Content: View of the passenger, aeroplane, and the scenery Audio: Onboard intercom/radio chatter (main cam) and engine noise (rear cam). Deliverables Required The Highlight Reel (30–90 seconds): A cinematic, fast-paced teaser designed for social media. High-energy music, best-of-the-best manoeuvres, and impactful sound design.

...deliverables that capture the adrenaline and "Top Gun" feel of the flight. The Footage: Source: 3 camera angles (Cockpit, Wing-tip, and Rear). Content: View of passenger, airplane, and scenery Audio: Onboard intercom/radio chatter (main cam) and engine noise (rear cam). Deliverables Required The Highlight Reel (30–90 seconds): A cinematic, fast-paced teaser designed for social media. High-energy music, best-of-the-best maneuvers, and impactful sound design. Technical Requirements Multi-Cam Mastery: Smooth transitions between the 3 angles. Audio Cleanup: Balance the cockpit intercom chatter with background music and engine noise. Color Correction: Ensure a consistent, vibrant look across all camera sensors. Media Delivery Access: All raw footage (approx...

...manual flow for handling returns and exchanges. Instead of an automated RMA plug-in, I want a dedicated section on the site that lets shoppers reach us directly through a real-time customer-service chat and then allows our team to process each request by hand. What I need built • A Returns & Exchanges page that explains the policy, collects the order number, and launches a live-chat widget (Intercom, Tawk, LiveChat, or a comparable tool—open to your advice). • An admin view inside the store where we can tag an order as “Return requested,” “Approved,” “Received,” or “Exchanged,” and trigger the right email manually. • Styling that matches our current theme and performs smoothly on desktop and mobile. ...

...track orders, troubleshoot simple issues, and escalate anything complex to me. Incoming calls arrive through our VOIP line; you’ll pick them up, log the conversation, and create follow-up tickets when needed. Live-chat messages pop up in your browser with canned responses you can refine over time. We’ll decide on the final help-desk platform together, so familiarity with Zendesk, Freshdesk, or Intercom will make onboarding smoother. Deliverables • All email, phone, and chat queues cleared by shift-end with no inquiry waiting more than one business day for a response. • Brief daily summary highlighting common issues and any tickets escalated. • Customer records accurately updated inside the CRM. If you write and speak excellent English, enjoy...

...I’m expecting: • Modern, mobile-responsive design that highlights high-resolution photos and technical drawings of our products. • A product customization flow where buyers can choose dimensions, glass thickness, hardware finishes or other options we define. • Built-in review functionality so buyers can post photos and ratings after installation. • Real-time live chat (your choice of , Intercom, or a comparable solution) that I can manage from desktop or phone. • Secure payment gateway integration and clear shipping calculation for oversized fragile items. • An intuitive admin panel so my team can add new SKUs, update pricing, and process orders without touching code. • SEO-friendly URLs, fast load times, and basic on-page optimisation so ...

...customer-service-minded chat specialist to handle live conversations that come in through both our website widget and our mobile apps. Your single focus is to resolve customer queries on the spot—keeping response times low, answers accurate, and every interaction in our warm, helpful brand tone. You’ll log in to our existing chat dashboard (we currently use Zendesk Chat, though familiarity with Intercom or Freshchat is perfectly transferable) and stay on top of all incoming messages, whether they involve product questions, order status checks, or general account guidance. Anything highly technical can be flagged for our internal team; otherwise you’ll own the resolution end-to-end. Deliverables I’ll measure you on: • Real-time coverage during ...

I’m looking for a dependable pro who can keep our website’s live-chat window active around the clock. The work is pure general customer service: greeting visitors, answering everyday questions about orders or policies, and making sure any trickier issues are logged and escalated to my in-house team. You’ll work inside our existing chat dashboard (similar to Zendesk Chat or Intercom), use the knowledge base I supply, and tag every conversation so I can track trends later. My two must-hit metrics are a first-response time under one minute and consistently accurate answers; I’ll review transcripts each week to confirm both. To help me plan the schedule, tell me which time zone you’re in and whether you already have experience covering overnight or we...

Inbound leads for our B2B software suite arrive every day through phone, email and live-chat, ...there is no cold calling involved. Timely responses within business hours and concise, well-documented notes in our CRM are essential. To be considered, show me examples of past work where you handled inbound sales or customer success for software products—brief bullet points or links are fine. If you have experience juggling several channels at once or have worked with VoIP systems, Zendesk, Intercom or similar, feel free to mention it. I’ll share scripts, the product knowledge base and access to our cloud phone system once we start, and I’ll be available for quick questions as you ramp up. Looking forward to seeing how your previous results can translate into mo...

...paste into platforms like Freelancer.com, Upwork, or Toptal. Project Title: Integration of IP Video Intercom with MyGate App for Automated Sliding Door Access 1. Project Overview Our society has installed automatic sliding doors with existing biometric access. We need to implement a "Buzz-In" Video Intercom system that allows unscheduled visitors (vendors, delivery, guests) to call residents. Residents must be able to view the visitor and trigger the door to open directly from their MyGate smartphone app. 2. Technical Stack & Components Existing Hardware: Automatic Sliding Door with a Motor Controller (supporting Dry Contact/Wiegand input). Desired Hardware: SIP-enabled IP Video Intercom (e.g., Hikvision DS-KV series, Dahua, or Akuvox). Platform: M...

...for my business. The role centres on greeting visitors as soon as they open the chat window, resolving routine questions on the spot, and escalating anything outside the standard FAQ to me in an organised hand-off. You will be working entirely by chat—no phone calls or email tickets—so fast, friendly typing and clear written Indonesian are essential. Experience with tools such as Zendesk Chat, Intercom, , or a similar live-support platform will help you hit the ground running. Key deliverables • Cover agreed-upon chat hours (we will finalise the schedule together) • Maintain an average first-response time under two minutes • Keep concise, well-structured chat logs for every conversation • Flag recurring issues so we can update the knowled...

...locations including Yas Island, Saadiyat, Reem, and Al Raha, so accuracy and speed are critical. This role focuses on two core areas: • Guest relations & customer service – clear, friendly, professional English communication via phone, email, and live chat, following our established tone of voice. Calls come through our cloud PBX, messages are handled in Help Scout, and live chat is managed via Intercom. You will be dealing with tourists, corporate guests, and families, so professionalism and patience are non-negotiable. • Bookings & reservations management – creating, modifying, and cancelling reservations directly in Hostaway, then double-checking that all dates, rates, and guest details are perfectly synced across our website and OTA channels (...

...locations including Yas Island, Saadiyat, Reem, and Al Raha, so accuracy and speed are critical. This role focuses on two core areas: • Guest relations & customer service – clear, friendly, professional English communication via phone, email, and live chat, following our established tone of voice. Calls come through our cloud PBX, messages are handled in Help Scout, and live chat is managed via Intercom. You will be dealing with tourists, corporate guests, and families, so professionalism and patience are non-negotiable. • Bookings & reservations management – creating, modifying, and cancelling reservations directly in Hostaway, then double-checking that all dates, rates, and guest details are perfectly synced across our website and OTA channels (...

I’m receiving more WhatsApp enquiries than I can personally answer and need a reliable assistant to take over all text-based conversations. The work is straightforward yet essential: monitor our WhatsApp account during agreed shifts, read each incoming message, and respond quickly using t...Handle only text chat inside WhatsApp (no calls or video). • Type clear, friendly replies in Bahasa Indonesia—occasional English is helpful. • Keep response times under two minutes. • Flag or escalate anything you’re unsure about so I can jump in. Tell me the hours you can consistently cover and any previous experience you have with WhatsApp Business or other live-chat tools like Zendesk or Intercom. The deliverable is simply prompt, accurate replies that l...

My goal is to deepen brand loyalty by lifting the overall quality of our customer support. The strategy is centered on giving agents stronger product knowledge so each interaction feels authoritative, confident, and genuinely helpful. Here’s the flow I have in mind: first, review our current support tickets and chat transcripts (Zendesk and Intercom exports are ready). From that audit you’ll spot the knowledge gaps that create frustration for customers. Next comes the build-out: concise product manuals, step-by-step troubleshooting guides, and a searchable internal knowledge base that agents can rely on in real time. A short set of micro-learning modules—video, slide deck or interactive quiz—should accompany the documentation so new hires reach proficiency...

I’m receiving more WhatsApp enquiries than I can personally answer and need a reliable assistant to take over all text-based conversations. The work is straightforward yet essential: monitor our WhatsApp account during agreed shifts, read each incoming message, and respond quickly using t...Handle only text chat inside WhatsApp (no calls or video). • Type clear, friendly replies in Bahasa Indonesia—occasional English is helpful. • Keep response times under two minutes. • Flag or escalate anything you’re unsure about so I can jump in. Tell me the hours you can consistently cover and any previous experience you have with WhatsApp Business or other live-chat tools like Zendesk or Intercom. The deliverable is simply prompt, accurate replies that l...

...needs a sleek, uncluttered feel, strong visual hierarchy, and full responsiveness across devices. Key pieces of the build • Questionnaire / assessment section: three tabbed assessments that can handle multiple-choice, open-ended, and rating-scale questions, store the responses, and route results to my inbox or dashboard for easy review. • Real-time chat: an on-page live-chat or chatbot widget (Intercom, , Drift—open to your recommendation) styled to match the new look. • Core pages: between 10 and 20 informative pages, each designed and developed under the new aesthetic, with clean navigation, fast loading times, and basic on-page SEO best practices. Deliverables I expect Detailed Deliverables Complete Website Redesign (10 Pages) • Full redesign of / ...

I am looking for an experienced developer (or a team) to realize the software side of a unique intercom project. We are building the hardware unit ourselves (custom design) but need to connect this with a modern app solution for the residents. I would like you to propose the best architecture, but the solution must be based on the following core components and functionality: 1. Door Unit (Client A) *The hardware at the door is a Raspberry Pi with a touch screen, camera, and microphone. *The application here must run in "kiosk mode". *The unit must be able to control a relay for door opening via GPIO pins. 2. Communication (Critical) *The solution must support two-way real-time audio and video. The proposed standard to be used is WebRTC. *A distinction must be made bet...

...that share one backend, inventory, and customer database. Key experience I want for my shoppers • Reviews & Ratings – every product page should accept star ratings, written feedback, and display aggregated scores in real time. • Wishlists – logged-in users must be able to save items, synchronised across devices. • Live Chat Support – an always-visible help icon that launches chat (Zendesk, Intercom, or a comparable SDK) so customers can reach staff instantly. Beyond those essentials, the site and apps should include secure checkout, multiple payment gateways, shipment tracking, push notifications, basic CMS for banners and promotions, and analytics hooks (Google Analytics or Firebase). Clean, responsive UI, fast page loads, and rock-so...

I run several online storefronts and need someone who can stay on top of inco...Weekly summary of common questions so we can update FAQ macros. Acceptance criteria – Average first-response time under five minutes. – Grammar/spelling accuracy ≥ 98 % (we’ll use Grammarly reports). – Customer satisfaction rating above 4.7/5 on post-chat surveys. Tools you’ll touch: WhatsApp Business, Instagram, Trello, Google Sheets, Grammarly. If you already love any similar platform (Intercom, Zendesk, etc.), let me know so we can leverage that experience. Start with a one-week paid trial; if it goes smoothly, I’m happy to lock in a long-term arrangement with consistent hours. Send a short voice note or text snippet showing how you’d greet a first...

...stuck. Here’s how I picture it working. You start by mapping the current support journey, spotting the friction points, then shaping a narrative that reassures users and shows them the fastest route to answers. From there we roll out coordinated touch points—email sequences, in-app prompts, social teasers, maybe a short video series—that educate, reassure, and invite feedback. Tools like HubSpot, Intercom, or Google Analytics are fine for tracking; use what you’re comfortable with as long as we can measure impact on CSAT, first-response time, and ticket deflection. Deliverables I need to sign off on: • A concise strategy brief outlining personas, value props, and chosen channels • A 90-day calendar of content and customer touch points &bull...

...stuck. Here’s how I picture it working. You start by mapping the current support journey, spotting the friction points, then shaping a narrative that reassures users and shows them the fastest route to answers. From there we roll out coordinated touch points—email sequences, in-app prompts, social teasers, maybe a short video series—that educate, reassure, and invite feedback. Tools like HubSpot, Intercom, or Google Analytics are fine for tracking; use what you’re comfortable with as long as we can measure impact on CSAT, first-response time, and ticket deflection. Deliverables I need to sign off on: • A concise strategy brief outlining personas, value props, and chosen channels • A 90-day calendar of content and customer touch points &bull...

I run several online storefronts and need someone who can stay on top of inco...Weekly summary of common questions so we can update FAQ macros. Acceptance criteria – Average first-response time under five minutes. – Grammar/spelling accuracy ≥ 98 % (we’ll use Grammarly reports). – Customer satisfaction rating above 4.7/5 on post-chat surveys. Tools you’ll touch: WhatsApp Business, Instagram, Trello, Google Sheets, Grammarly. If you already love any similar platform (Intercom, Zendesk, etc.), let me know so we can leverage that experience. Start with a one-week paid trial; if it goes smoothly, I’m happy to lock in a long-term arrangement with consistent hours. Send a short voice note or text snippet showing how you’d greet a first...

I need a seasoned support professional who can take full ownership of both my email inbox and live-chat window, handling the steady flow of technical support questions we receive each day. Most queries revolve around troubleshooting product issues, guiding users through setup...knowledge base, you’ll escalate it or collect the right details, then circle back with a clear, accurate response. • Every interaction must be documented properly for easy follow-up by the rest of the team. I’m flexible on scheduling and don’t have a hard deadline—what matters most is consistent, reliable coverage and customer satisfaction. If you’re confident with tools like Zendesk, Freshdesk, Intercom, or similar platforms, and you genuinely enjoy solving technical puz...

...relationship so renewals feel like a no-brainer. During onboarding you’ll help new accounts reach first value quickly, coordinating any training, documentation, or quick wins they need. Once they’re up and running, you’ll act as their ongoing advocate—tracking usage trends, answering day-to-day questions, and stepping in early when you spot churn risks or expansion opportunities. We already use Intercom, HubSpot, and Loom, but you’re free to suggest better tools or automations if they improve the experience. Deliverables • Documented onboarding playbook tailored to small-business clients • Weekly customer-health dashboard with red/green status and next actions • Bi-weekly account call notes logged in HubSpot Success is measu...

... luxury aesthetic—clean layouts, elegant typography, and a subtle, high-end color palette. I’m open to your creative touch as long as the final look instantly tells visitors they’ve arrived at a prestige brand. Must-have features include integrated customer reviews on every product page, an email subscription form that feeds directly into Mailchimp or Klaviyo, and live chat support (Tidio, Intercom, or a comparable solution) so shoppers can get answers in real time. Whichever platform you propose—Shopify, WooCommerce, Webflow, or another—performance, easy content management, mobile responsiveness, and SEO-friendly markup are non-negotiable. Deliverables • Fully designed & developed site with Home, About Us, and Shop pages live &bul...