Linux call center solution details jobs

My system has been compromised by hackers who have networked my devices through Azure. They are using my cameras and microphones to stream me and my family to the internet, and stealing information. As a result, I have no control over my devices at this point. I am seeking an experienced professional who can assist me in removing the hackers from my systems and ensuring that my personal da...Experience in restoring control over cameras and microphones within a system - Excellent communication skills to provide updates on progress and explain steps taken to prevent future breaches. Please only bid on this project if you have the expertise and availability to act promptly. My privacy and security are of the utmost importance, so I need someone who can provide a quick and effective sol...

...logo concept. The current logo concept, attached for your review, features seafood elements arranged in an outer circle and a beach palm view in the center of an inner circle. However, we feel that the seafood elements appear too cartoonish and could benefit from a more realistic or less animated approach. Specifically, we envision the seafood elements to be depicted in a more authentic and refined manner, capturing the essence of quality and freshness. Additionally, the inner circle concept requires enhancement, with "MARISCOS" curving around the top section and "LA PLAYITA" curving around the bottom section. The beach palm view in the center also requires improvement to achieve a more polished and appealing look. We welcome creative input and sugge...

I'm seeking a skilled editor for a long-term position for multiple projects with my content agency, primarily serving health and fitness coaches & my own personal brand. I run a short-format content agency that edits videos for coaches. Videos will be primarily talking head video...experiences on Instagram Reels + TikTok. Please reach out to me here on Freelancer and tell me a bit about yourself, your current situation and show me previous work. ***Important*** I expect a sample to quality check your work. If I find qualified for the position, I will provide you with the raw 60-seconds footage for the sample. *Fluent English is a must & you must be able to jump on a Zoom call to go through the onboarding process (webcam is a must).* Daily reports are expected w...

I need a marine expert to guide me through understanding the wind impact on a plastic barrier in a saltwater environment. The deliverable of this project is a proposal for the appropriate anchoring solution for this barrier. Key Requirements: - Understanding of wind impact on marine structures - Familiarity with anchoring solutions for marine barriers - Experience with plastic materials in saltwater environments Ideal skills and experience: - Marine engineering or a related field - Experience in working with barriers or similar marine structures - Familiarity with the behavior of plastic materials in saltwater - Previous projects involving wind impact assessment Your proposals should outline your experience in similar projects and how you would approach this task.

I'm looking for a computer engineer with strong expertise in Google technologies. Key Requirements: - Proficiency in Operating Systems and Technical Skills: You should be well-versed in various Operating Systems and t...challenges of the project. - Google Technology Proficiency: You must have a deep understanding and hands-on experience with Google technologies, products, and services. Ideal Skills and Experience: - Previous experience in software development, network security, or hardware design would be a plus. - Strong understanding and experience in using multiple operating systems, particularly Windows, Linux, and macOS. - Excellent problem-solving skills and the ability to work independently and in a team. - A proactive approach to learning and adapting to new technolo...

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I am looking for a dating application in flutter with admin panel using node js. I don't want to use firebase as the operating cost will become high. So need a solution which will be cost friendly in terms of monthly/yearly operating cost.

I'm seeking an exam invigilator with at least a Bachelor's degree to administer an on-site exam in Bertrange, Luxembourg. This is a one-time gig with the potential for future opportunities. We provide test administration and accommodation solut...the entire scheduled time, even if the exam ends early. We have a computer exam coming up where a test taker has been approved for a Reader and input assistance. For this assignment, you are required to be present on-site, sit with the test taker, and read the exam content aloud. You will then enter the answers as instructed by the candidate. The exam is taking place at a professional testing center in Truro, UK. Date: Tuesday, 23 April, 2024 Time: 9:30 am to 10:30 am We provide full training, and this assignment will pay $2...

We are seeking a talented freelancer with ...cartoonish aesthetic that we feel does not fully represent the sophisticated and professional image we desire. We are looking to enhance the logo with more realistic and refined depictions of sea creatures and seafood elements. What I seek is as attached, the “Mariscos” I expect to be in a curvature font/form at the top of the circle, like a spiral followed by “La Playita” at the bottom section. The center of the circle I seek something like how it is with the palms but maybe 2 palms and the water. The ideal candidate should be able to elevate the design to evoke a sense of quality and elegance while still capturing the essence of the sea. We welcome creative input and suggestions to ensure the final logo align...

I'm in desperate need of assistance with a troublesome plugin conflict on Elementor. Specifically, the plugin was installed without any issues, but it's not fu...problem manifests itself as a blank screen whenever I try to edit a page. Ideal Skills and Experience: - Proven expertise in resolving Elementor plugin conflicts - Familiarity with troubleshooting blank screen issues - Proactive problem-solving skills - Quick response time and availability Your task will be to delve into the system, identify the root cause of this issue, and implement a solid solution that will restore full functionality to my Elementor editing page. Please note, urgency is key in this project. If you have prior experience effectively handling similar technical issues, your expertise would be ...

...relatively simple, but the automation of it is critical to increase efficiency. Key aspects of the project: - The software program must be designed to automate a specific task. It's crucial that the programmer fully understands the task at hand to ensure a seamless integration of automation. - The scope of the project is small-scale, so the focus is on developing a functional, efficient automation solution. - Proficiency in Python, Java, and C++ is non-negotiable. The software is expected to be developed using these languages. Ideal skills and experience: - Proficiency in Python, Java, and C++ - Prior experience in developing automation software - Strong problem-solving skills - Attention to detail - Ability to communicate effectively to understand the task and deliver a...

I urgently need an expert in Linux and Nginx who can help me: - Configure my Nginx server - Optimize server The ideal candidate should have: - Extensive experience with Nginx and Linux - Excellent troubleshooting and problem-solving Time is of the essence, so please get in touch if you can jump straight into action. Ubuntu Nginx

I would like to creat door hangers two sided with this information Energy savings program “ Available in this zip code! Products include: Roof Tankless water heater Turf Electric panel upgrade Exterior paint Solar Windows Insulation HVAC Payment plans as low as $99 a month $0 money down Call today to get prequalified for programs and incentives available to homeowners only Representatives available for free assessment in your area call today to schedule appointment And make it in red colors that pop

...nor tens of thousands, nor even thousands of websites each day. I plan to use your scripts on a relatively small scale of not more than one hundred websites each day. ******* TESTING ******* You must test your script on Linux Mint 21.3 Cinnamon Edition to ensure that it runs properly on Python 3.10.12, on the current stable version of Google Chrome, on Linux Mint 21.3 Cinnamon Edition. I do not care if your script runs on any other operating systems or any other browsers. If you typically use Microsoft Windows, please consider setting up a virtual machine to install Linux Mint 21.3 Cinnamon Edition so you can test your code properly. In particular, if I were to send you a bug report, I would not like to receive a reply from you like, “The script works 100...

I am looking for an expert developer who possesses an in-depth understanding of Java multi-threading, specifically the Executor Service method. The main task i...Understand and modify my existing Java code - Partition the given loop to enhance performance by effectively spreading the workload across different threads - Use the Executor Service method as the default way for threading Most importantly, to be considered for this project, applicants should highlight past roles or projects where they've successfully implemented a similar Java multi-thread solution. Additionally, having an excellent grasp of loop partitioning for performance enhancement will be a considerable advantage in gauging your fit for this task. This is a straightforward project, so keep your bids within a...

I'm in need of a skilled data miner who can help to extract certain details from a vast range of Shopify products. Your mission, if you choose to accept it, is as follows: - list products that contain non-English writing or words in text and videos - Organise and sort these findings for simple review - Identify and list any products filled with non-English language in the description, pictures or images - Compile lists of products that aren’t currently making top-seller lists - List any products can not be delivered in eight days or less. Please note that tractors and food vans may take up to two months to deliver. - List any products that are not suitable for industrial purposes/non-commercial products. Ensure that the products you are considering are meant for commerci...

...meter), maintenance fees, bedrooms, parking. I must be able to edit the design to change the information content. You can eventually insert the company logo but just the light version ("R" attached) because there is a video animation with the full logo at the end of each video. Must be o jpg file not an After effect because I don t have the app to edited the content :o/ unless you have a solution to fix that pb. Here are attached an exemple of what I expect (can be the same design for the 3 formats). Just be in mind to use the logo design/colors to do the design to get something. I do remarks all contest long on works delivered, so read it to adjust your design if necessary or inspire for others remarks.

I am in need of a proficient WordPress developer who can carry out effective content management for my website. Specifically, my website primarily features written blog posts. Your primary tasks would include: - Man...posts as necessary to create dynamic and attractive content. Ideal Skills and Experience: - In-depth understanding of WordPress and content management. - Proven experience working with written blog content management. - Exceptional attention to detail, ensuring cohesiveness and effectiveness in content presentation. - Excellent time management skills to ensure regular updates. This project center around content management, with keenness on frequency and quality of updates. Looking for a dedicated professional who can deliver results while working with minimum su...

I'm seeking a talented social media expert to help me grow my Instagram account. We are a licensed Psilocybin Service Center in Oregon. We need more of an online presence in general and are open to ideas. Need content posted and engagement for sure. The is a wide range in our demographics. Mostly being mushroom-friendly audience. Key aspects of the project include: - Crafting engaging content: You should be able to create compelling, relevant and shareable content that aligns with my theme of inspirational quotes. - Boosting website traffic: Your strategies should be geared towards increasing the number of visitors to my website. - Understanding target audience: A good understanding of middle-aged adult demographics is necessary. You should be able to tailor content to suit t...

As a client, I am in search of a skillful full-stack software developer. The task at hand involves improving an already existing project with freshly integrated functionalities. An overview of the project's main requirements include: * Integrating the application with Stripe for online payment * Creating Telegram and WhatsApp bots (API) * Incorporating existing text into the translation mod...effortless yet functional implementation. Also, the urgency of the tasks varies, with the addition of existing text to the translation module of React taking top priority. Your experience with APIs, Stripe integration, and React translation modules will be key to the success of this project. The project will take place in a controlled environment for monitoring and evaluation purposes. Working ...

I'm on the lookout for a skilled Flutter developer to create a cross-platform (iOS and Android) restaurant application with intuitive and user-friendly interfaces. This app serves as a comprehensive solution for consumers to view menu options, order meals online, and make reservations seamlessly. Key features of the application: - Menu Display: Should allow customers to easily browse various menu categories and individual meal descriptions. - Online Ordering: Requisite infrastructure for placing orders online, including a secure payment process system. - Reservation System: Must include a highly-efficient table reservation system with instant confirmation. Ideal Skill set: - Extensive knowledge and experience with Flutter app development - Strong fluency in Dart program...

We are seeking an experienced software developer to join our team and work on developing a secure and scalable VPN/Internet gateway solution. This project involves building server software capable of authenticating client connections and providing access to the internet. Requirements: Master's degree or PhD in Computer Science, Cybersecurity, or a related field Extensive experience in internet security, privacy, and VPN technologies Strong proficiency in server-side software development Familiarity with OpenWrt and router firmware development (preferred) Passion for internet security and privacy Responsibilities: Develop robust Wireguard exit nodes and VPN server software Ensure seamless integration with existing client software and VPN router firmware Implement secure authe...

I am looking for an expert in RFID technology and .NET programming to integrate the RFID into our current weighbr...for an expert in RFID technology and .NET programming to integrate the RFID into our current weighbridge system. Key Details: - 3rd Party System was developed using .NET and it does support API or external interface connections. - The task will involve programming to fully integrate the system with RFID technology. Skills and Experience: - Proficiency in .NET programming & SQL Database - Previous experience with RFID technology - Knowledge of API integration - Experience with weighbridge systems would be a huge advantage. Your role will be to ensure the smooth functioning of the weighbridge system post-integration and provide us with a user-friendly, effective ...

I need a custom WordPress solution that will allow registered users on one WordPress site to create posts via a form, and have these posts automatically published on a separate WordPress site. Ideal skills for this project include: - Strong understanding of WordPress development - Experience with creating custom plugins - Familiarity with WordPress APIs and data handling - Ability to work with cross-site data transfer The project requires: - Setting up a user-friendly form for registered users on Website A to create posts - Establishing a connection between Website A and Website B for seamless post transfer - Ensuring the posts are published immediately on Website B I'm open to your suggestions for user information that could be included in the post transfer, and I would ...

I'm seeking an exam invigilator assist for an on-site exam in La Ceiba. We provide test administration services to test-takers worldwide. For this purpose, we look for professionals who we contact on an "as-needed" basis work at professional centers administ...certifications. We provide complete training and assignments pay hourly for the entire scheduled time, even if the exam ends early. We have an assignment coming up where a test taker has been approved to have the exam read outloud to them. For this assignment, you are required to be present on-site, and read the exam content aloud to the test taker. The exam is taking place at a professional testing center in Ceiba, Costa Rica. Date: Wednesday, 24 April, 2024 Time: 7:30 am to 12:45 pm We provide full trai...

I require an efficient solution to extract contact details, specifically phone numbers and email addresses, for newly sold residential properties.

I would like to design standard operating procedure (rules of lead engagement) based on large medium and enterprise segments- 1) how should sales consume the leads once a lead is assigned to the sales reps. 2) Define the stage movement timeline from one stage to another in salesforce based on which stage the lead is in. 3) How long to wait to send a follow up email /call after the two way connection has been established. 4) Reason to close or recycle the lead 5) Activities logged in salesforce. etc.

I'm in need of a skilled developer to build an exam portal web application. Key Features: - User Registration and Login: Implement a secure system to allow students to register, log in and access the platform. - Exam Creation and Management: Develop tools for examiners to ...set time limits, number of questions, and other relevant parameters. - Result Generation: Implement a function that will accurately calculate and display exam results to students. Additional Information: - The portal will only be supporting specific types of exams. - The ideal candidate should have experience with similar projects and be able to provide a secure, user-friendly and efficient solution. - The project requires an understanding of good UX/UI design for easy navigation and use by both examiner...

...minimalist aesthetic. Along with adding the below improvements. Birthday Pop Up (Modal/TBD): Currently titled as (openpop1) to be triggered upon selecting the “Caller is verified” #button# in the “Inbound Opening Call Script”. If the requirements are met that are currently in the script then it should populate on the screen. However, the end user should not have to interact with the pop up to make it go away. They should be able to click anywhere behind the pop up to make the pop up go away. Auto populate script based on VAR LiveCall = @call.skill_name@ Upon loading of a new call the script should automatically populate based on the VAR Livecall = @call.skill_name@ that populates. Based on that the script should populate the ID of the script as s...

I'm in immediate need of a cloud-based stock management software with barcode generation, scanning, stock quantity tracking, and weight measurement functions. The system should enable me to: - Generate and scan barcodes for every product in my stock - Track the quantity of each item I have in stock - Measure the weight of my stock in grams I prefer a cloud-based solution that can be accessed and updated from any internet-connected device. The software should have an easy to use interface and be able to: - Enable manual entry of stock data - Support updating stock information by scanning barcodes - Automatically update stock data from my sales records The software could be developed in Excel, as long as it's accessible online. As a freelancer, you should have experience...

More details: What format are the company names provided in? pdf Do you have the capability to extract text from the PDF files? Not sure How soon do you need your project completed? ASAP

I'm looking for an experienced Solution Architect to help me with a digital transformation project. The main goal of this project is to undergo a significant change to modernize and improve our current IT infrastructure and processes. Key requirements for this solution include: - Scalability: The solution must be able to scale with the growth of our business and handle increased workloads without compromising performance. - Reliability: We need a dependable infrastructure that ensures minimal downtime and data loss. - Cost-effectiveness: The solution should be efficient in terms of both initial cost and long-term maintenance. I'm particularly interested in leveraging Cloud-based solutions such as AWS, Azure, and GCP for this project. Ideal candidates...

...medical professionals and travel nurses to offer them tailored opportunities and support. What We Need: We're seeking a talented web scraper who can help us gather specific data on medical professionals with new NPI numbers. Your task will involve targeting individuals in specific states and collecting their information accurately and efficiently. Your Responsibilities: Develop a web scraping solution capable of targeting specific states and names of medical professionals with new NPI numbers. Ensure the accuracy and reliability of the scraped data. Customize the scraper to meet our specific requirements and adapt to any changes or updates in the target websites. Deliver the scraped data in a timely manner, adhering to project deadlines. What We're Looking For: Prof...

Project Description: I am seeking an experienced freelancer to develop an All-in-One AI-based HR Solution Platform entirely from scratch. This platform will serve as a comprehensive tool to streamline various HR processes and enhance efficiency across our clients' organizations. Requirements: The freelancer is required to develop a single platform capable of providing web and aap based services for product owner and client user interface, with the following functionalities: 1. Recruitment and Applicant Tracking: Streamline the recruitment process, from job posting to candidate selection, with robust applicant tracking capabilities. 2. Employee Onboarding and Offboarding: Simplify the onboarding and offboarding processes for new and departing employees, ensuring a seamless tran...

I'm in need of a script that can produce a 3D flipbook video similar to the one I've provided. The script will take source images and render them into a 3D video using , Python, PHP or any other solution Requirements: - Development of a script that can process images into a 3D flipbook video - Experience with framework is preferred - Ability to understand and replicate the style and functionality of the provided reference video - Past work in similar projects is necessary, so make sure to include this in your application If you're interested, please contact me for more information.

I'm experiencing an issue in my Android application where it crashes on startup when opening specific features. The bug seems to trigger and cause the application to malfunction. I am therefore in need of a skillful develop...cause the application to malfunction. I am therefore in need of a skillful developer with solid experience in Android app development and debugging to help address this glitch. Essential Skills: - Proficient in Android App Development - Advanced troubleshooting and debugging skills - Familiarity with Login features mechanisms Responsibilities: - Identify the root cause of the crash - Implement a solution to stop the app from crashing on startup - Ensure proper functioning of the login feature. I look forward to a quick resolution of this critical hindr...

I have a loading bar that needs to function as a progress bar. I've used GSAP for the rotation animation on the loading bar, but it is not working. It seems to be a techni...to be a technical issue and I suspect it's due to my lack of GSAP knowledge. I need a developer who can help me troubleshoot this and get it working. Key Requirements: - Troubleshoot the GSAP rotation animation on a loading bar - Ensure the loading bar functions as a progress bar - Identify and rectify any technical issues causing the animation to not work - Provide clear documentation on the solution Ideal Freelancer: - Experienced with GSAP and animation - Proficient in JavaScript and front-end development - Strong troubleshooting skills to identify and fix the issue - Good communication skills for...

...the pip3 and Python 3 Virtual Environment by running. - sudo apt install -y python3-pip python3-virtualenv 2. I then created and activated the Virtual Environment by running. - python3 -m venv projectsenv - source projectsenv/bin/activate 3. Then I installed opencv while inside the virtual environment - pip3 install opencv-contrib-python 4. After that I installed the depthai dependencies for Linux (still in the environment) - sudo wget -qO- | bash 5. Then I installed depthai (still in the environment) - python3 -m pip install depthai 6. Then I cloned the "depthai-python" git hub repository 7. Then I ran the install requirements (still in the environment) - python3 Finally, I tried to run the example code ColorCamera/rgb_preview

...the pip3 and Python 3 Virtual Environment by running. - sudo apt install -y python3-pip python3-virtualenv 2. I then created and activated the Virtual Environment by running. - python3 -m venv projectsenv - source projectsenv/bin/activate 3. Then I installed opencv while inside the virtual environment - pip3 install opencv-contrib-python 4. After that I installed the depthai dependencies for Linux (still in the environment) - sudo wget -qO- | bash 5. Then I installed depthai (still in the environment) - python3 -m pip install depthai 6. Then I cloned the "depthai-python" git hub repository 7. Then I ran the install requirements (still in the environment) - python3 Finally, I tried to run the example code ColorCamera/rgb_preview

I am in need of a skilled Linux and Bash Script expert to help me with my current project. Although I haven't specified exact tasks or goals, I am seeking assistance in the following areas: - Linux installation and configuration - Bash scripting and automation - Troubleshooting and debugging I expect the successful freelancer to have a deep understanding of Linux systems and be proficient in Bash scripting. Your past work and experience in similar projects will be valuable. Please detail how you can assist and your approach in your application. Thank you.

I'm searching for a seasoned full stack mobile application developer to create a highly functional mobile app. This application will be developed for both Android and iOS platforms. Key Features: - User Application: This will allow users to register and scan QR codes to obtain queue numbers. - Admin Application: This console will be used to call customers and manage respective details. Additional Attributes: - The user app will need integration for Push notifications, Location tracking, and Social media platforms. Ideal Skills: - Full Stack Mobile App Development - QR Code Integration - Real-Time Notifications Integration - Strong knowledge in Geo-Location features - Social Media APIs Experience with these features, particularly within queue-management sys...

I need a skilled translator with an excellent command of both English and Italian, and a strong understanding of finance industry terminology to assist with a 30-minute business call. Key Responsibilities: - Translate Italian to English in real-time during a business discussion - Convey industry-related finance terminologies accurately Ideal Skills: - Fluent in Italian and English - Prior experience in live translation particularly in Finance Please note, accuracy and professionalism are of paramount importance for this job.

We are making us a new website. We are looking for a === Vue-Developer who is also a Web-Designer === That is you? Awesome! I need two elements from you 1) On half way down the page is a Call-To-Action-Element "INnUP-Kontakt". Your job: Make it beautiful so that people contact us. Needs to fit the page. Contact mainly via phone or email. Newsletter Subscription is NOT required. If you can fit it good. If not also good. Contact is priority Deliverable: Vue-File "" 2) On there are 4 instances of (Digitaldruck, Siebdruck, ..) In each of them at the bottom we tell customers the delivery date and the price with and without taxes and that delivery is free and "add to

We are looking to build a new website using WordPress which will link to our .net bespoke erp software which is currently being developed. As all our business is B2B, it’s very important for our customers to access as much information as they can online without the need to call our office. Features include: - Ordering products should be in grids for our customers to order - Customers to order embroidered/printed goods with product selection controls in place - Modern and attractive up-to-date designs - Customers should be able to view all their account information - Customers should be able to download copy invoices and credit notes - Customer should be able to pay online - Customers should see what’s on backorder for them including editing and cancel them - Livestoc...

...table, as I often entertain guests - A comfortable seating area that promotes relaxation, chats, and comfort. - Media Wall - Maximization of natural lighting - an aesthetic that capitalizes on light will be highly favored - Incorporation of features like a console, mirrors, wall art, center rugs, a media wall, and sofas with accent that combine style and utility. Special Attention should be paid to: - Nice, lush curtains that complement the modern aesthetic and enhance the spacious feel of the rooms - Furry center rugs alluding to high comfort and sophistication. Electrical points and lighting points can be altered and changed to avhieve a vood view. Experience in residential interior design, particularly in modern style, is essential. Freelancers with a good eye for...

Productbrochure / Productcatalog Hello, we have technical Products here in Europe and search a solution for Productbrochure and Productcatalog as PDF output. I have worked before with Microsoft Publisher, but I search a solution for 2 Catalogs. First Catalog with small products and easy products with photos, details, part number, price for automatic publishing via a Excel File and the second Version is a Catalog which i must make with a software manuell/self, because very strong products, which are not possible to create via excel, only a catalog as information and .... have you a easy and good solution for us, that we can change weekly the products because we add every week 10-50 new products in our excel / erp / website and in the brochure than. But we need...

...landing page focused on maximizing conversion rates, specifically for Estimate Requests. **Responsibilities:** - Design a visually appealing and functional landing page that aligns with our services and goals. - Implement the design using the WordPress platform and integrate it seamlessly with the Avada theme. - Optimize the landing page for conversion, focusing on layout, content placement, and call-to-action buttons. - Ensure the landing page is responsive and performs well across all devices and browsers. - Collaborate closely with our team to refine requirements and adjust designs as needed. **Requirements:** - Proven experience in web design and development, specifically with WordPress and the Avada theme. - A strong portfolio of previous work that includes landing pages f...

More details: Which platform(s) should the app be developed for? Both What essential features should be included in the audio calling app? Contact list import, Call recording, 3-way calls How should the audio calling app handle user registration and authentication? Email and password login, Phone number verification

Hi, I need assistance with installing a Public SSH key on my Linux server. The task focus on a single user who will need to access a specific folder located on the server. Key tasks to be completed include: - Enabling both write and read permissions for this user to that specific folder using its Public SSH Key authentification (without password). - The user should not have "execute" permissions or access to any other folders or areas. - Create a cron that will copy the content from this folder to another every 5min. The ideal freelancer for this job would have extensive understanding and experience with Linux command line, SSH configurations, permissions settings and security principles. Best regards.

We're a global market research and mystery shopper company. We undertake worldwide mystery shopping visits and audits across the globe. This task is an audit of an examination center which will require you to check if the security standards are met. You MUST HAVE fluent English skills able to communicate in a professional manner, smart, and well presented as you will be representing the company during the audit. As an auditor, you will arrive at the test center an hour before the start of the exam, present your ID, show a letter of authorisation, which we will provide for you beforehand, and explain what you're about to do. You will then sit with the TCA or the manager and ask a series of questions, and ask to see various things. The audit itself is very simple...