Customer support is a type of customer service which aims to ensure a user or a customer’s satisfaction with a product or service. This can be done in the form of in-person interaction or through calls, emails, and now even social media. Customer support involves resolving customer queries, providing information about company offerings, and even tracking incidents and service requests. Aside from fulfilling client needs, customer support is also an important tool for businesses themselves as they are able to resolve and improve their offerings through feedback from their customers.
Good customer support does not only entail expertise and knowledge in the product and service of the company. Other soft skills are required in satisfying customers and sustaining client relations. The most basic competency needed in customer support is communication skills because product awareness without knowing how to communicate is useless. Customers also expect a prompt response to their concerns so efficiency is necessary. Patience is also a requisite skill as some users become difficult to handle when their concerns are unsatisfied. Ultimately, a successful customer support is achieved when customers are satisfied with the response of customer support and consequently, continue to use the product.From 71152 reviews, clients rate our Computer Support Technicians 4.9 out of 5 stars.
We need someone local to visit our client in Utah United States to fix some simple cosmetic issue of the headphones which is to change the ear cushion of the headphones and put the charging port cover on. We can provide video tutorial.
We're looking for cybersecurity professional, preferably someone local (Seattle) or at least in the US. Looking for knowledgeable data security expert to examine our data storage and security for vulnerabilities, especially our usage of Synology NAS and Norton 360 with Lifelock. Must have experience: - Setting up Synology NAS local and remote with backup and security; - Setting up Norton 360 with LifeLock; - Network security for family and small-business assets. Thank you!