Customer Experience Jobs

Our Instagram and Facebook pages, together with the connected WhatsApp Business account, receive a steady flow of customer-support questions every day—order status, product availability, simple troubleshooting, and the occasional follow-up after purchase. I need those conversations answered quickly, courteously, and in the same warm tone our brand already uses on the feeds. Scope • Monitor incoming DMs, comments, and WhatsApp chats during agreed-upon hours. • Draft clear, friendly replies that solve the customer’s issue or set the right expectation; escalate only the cases that truly require internal help. • Keep conversations neatly tagged or labelled so I can see what was handled and what needs follow-up. • Provide a short end-of-day summary highl...

I run a consulting service that promotes and distributes a range of health and beauty products. All of our customer interactions happen exclusively on WhatsApp, so I need several fluent Arabic speakers who can turn incoming messages into confirmed sales. You do not have to arrive with health-and-beauty expertise already in place; what matters is your willingness to absorb product knowledge quickly and explain benefits clearly to curious buyers. I’ll provide concise training materials, answer sheets, and live shadow sessions during your first days so you feel confident handling questions about peptides, usage, and pricing. Day-to-day you’ll: • Receive and reply to WhatsApp inquiries in modern standard or regional Arabic, depending on the customer. • Guide prospec...

We can't get retaliatory reviews for our hostels removed on Booking.com. The reviews are from guests who stayed with us but then misbehaved — sometimes to the point where we had to call the police to escort them out. These guests were subsequently banned and their reservations cancelled, but they retaliated with bad reviews, or multiple reviews if they had stayed with us on several occasions. This situation isn't covered by 's policy on review removal (which essentially only allows removal of reviews from no-shows), so they refuse to act. It seems that occasionally, depending on which case officer handles the request, some are more reasonable and do remove the reviews — but this is extremely rare. It has happened to us only once, while we still have 10 more revie...

I want to replace the clunky, form-heavy quote journey that dominates business insurance with something that feels like a smart conversation. The brief is two-fold: first, craft a lightweight yet distinctive brand presence; second, translate that identity into an AI-guided, dialogue-driven product flow that helps owners and brokers share the right details up-front, understand their risk clearly, and advance toward a quote with confidence. Brand direction While a logo, colour palette and type choices will be needed, I care most about the overall UX voice and clarity—visual decisions should exist to serve the conversation, not distract from it. Clean, modern and professional is the target. Core product scope • Map the end-to-end user journey, including alternate broker paths...

Freelance Salesperson Needed – IT Support & Cybersecurity (Commission Based) Savgun Tech Studio is looking for a freelance salesperson or lead generator to help bring new clients for our IT support and cybersecurity services. Our Services * IT Support * Cybersecurity Assistance * Computer & Desktop Repair * Laptop Troubleshooting * Remote Technical Support * Account Creation & Setup * Printer & Network Setup * Virus & Malware Removal * Software Installation * Website & Tech Support Compensation * Starting at 10% commission for every successful client/project * Higher commission available for larger or recurring clients * Unlimited earning potential * Long-term opportunity for the right person Your Responsibilities * Find businesses or individuals needin...

Ever wondered who keeps live streams active, engaging, and performing at their peak? We’re hiring operators to work directly with creators on fast-growing platforms. This is real-time engagement, not basic chat support; you’ll help shape momentum as streams happen. WHAT WE OFFER • $500 base + 3-5% uncapped commission • Flexible scheduling • Full training provided • Growth opportunities for top performers REQUIREMENT • Fluent in English & Spanish YOUR ROLE • Manage live chat during streams • Drive engagement and keep conversations active • Support creators in maximizing live performance • Respond in real time to maintain momentum If you thrive in fast-paced environments and know how to keep people engaged, we want you.

MUST SPEAK PERFECT ENGLISH. Caller to call business telling them we ALREADY made their business a website. No hard selling.

My Amazon seller account needs immediate, hands-on attention to the Seller Performance Feedback section. I’m looking to keep my metrics healthy, push my overall rating upward, and make sure every comment is handled promptly so it never escalates into a performance notification. Here’s what I need from you right away: • Audit the feedback dashboard inside Seller Central, flagging anything that can still be removed under Amazon policy or re-classified as product reviews. • Draft and post concise, policy-compliant responses to any feedback that must remain, aiming to reassure buyers and show Amazon proactive engagement. • Build a simple spreadsheet (or pull a Business Reports export) showing before/after star ratings, removed comments, and any trends you spot s...

I need a single point of contact who can jump seamlessly between troubleshooting and caring for our users. On the technical side you’ll be the first responder whenever something breaks in our Windows-based environment and in the cloud apps we lean on every day—HubSpot for CRM and Aircall for voice. That means diagnosing user-level issues, walking people through fixes, escalating only what you can’t resolve, and keeping tidy notes so nothing slips. At the same time you’ll handle frontline customer service through phone and email. Expect to answer product questions, resolve account or billing concerns, and follow through until each ticket is closed with a satisfied user. Clear, personable writing and a calm phone presence are essential. Deliverables • Same-da...

I am seeking a native Spanish speaker from Latin America who is capable of handling both live chat and phone inquiries with a high level of professionalism and consistency. This is a fully remote position requiring a commitment of 48 hours per week. The first week will serve as a paid trial period to ensure a smooth and effective collaboration. Key Responsibilities: Provide courteous and professional assistance to customers in Spanish via live chat and VoIP calls. Accurately identify customer needs, clarify inquiries, and resolve issues efficiently. Follow the scripts and step-by-step guidelines provided. Maintain a concise activity log at the end of each shift, including resolved cases and any required follow-ups. Requirements: Native-level Spanish proficiency from a Latin American co...

I’m expanding our customer support team and need a friendly, articulate telecaller who can handle general inquiries and assistance from home on a flexible, part-time schedule. You’ll be the first voice our customers hear, so a calm tone, clear English, and patient attitude are essential. I will supply a detailed call script, comprehensive training materials, and live shadow sessions to get you fully comfortable before you take your first call. All conversations revolve around basic product information, order status checks, and simple troubleshooting—nothing highly technical. Your job is to listen carefully, follow the script where it fits, note any issues that need escalation, and log each interaction accurately in our CRM. You must meet the standard home-office require...

I live at lakeside village a retirement Blue Care mermaid waters I am in 19 the music comes from unit 2 under my unit he plays music up to 20 hrs per day from 1amon he can direct his music from coming into my last night it went very loud at 1-45 am and at 5-30am he turned it down Blus care will not help me

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

I'm seeking an assistant to help a senior client one day a week. Key Tasks: - Filing and organizing documents - Assisting with Apple phone challenges Ideal Skills: - Experience with Apple devices - Organizational skills - Patience and good communication skills

I need a seasoned salesperson to sell my IT services to small businesses on a national level. Anywhere in US as remote service. I already do this for a few small businesses Services include I offer include: Small business IT helpdesk and troubleshooting • Microsoft 365 setup, administration, and support • Laptop / desktop setup and device management • Cybersecurity support and endpoint protection • Backup, disaster recovery, and ransomware protection • WiFi, networking, and firewall management • HIPAA-oriented support for healthcare-related clients • Cloud migration and cloud storage support • New employee onboarding / offboarding IT setup • Vendor and software management • Printer, scanner, and office technology support • Remote sup...

MUST SPEAK PERFECT ENGLISH. Caller to call business telling them we ALREADY made their business a website. No hard selling.

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

Needs to hire 50 Freelancers Summary Mystery Evaluators (Gig / project-based work) - Freelance work - Multiple Opportunities Available in Kochi,Vizag,Trichy,Chennai, Bengaluru, Kochi, Hyderabad, Madurai, Coimbatore, Vishakhapatnam, Thiruvananthapuram, Mangalore, Kozikode, Vijaywada, Mahabalipuram, Warangal,Tirupati,Kukatpally, Telangana,Alkapuri Road - Manikonda,Attingal - Trivandrum,Irinjalakkuda - Thrissur,Ramanchira - Thiruvalla,Thiruvananthapuram,Alappuzha,Kottayam,Palakkad,Ernakulam,Kannur,Kollam,Malappuram -Kerala,Mysore, Karnataka A mystery shop evaluation is a snapshot of what happens when a customer evaluates a business. As a mystery shopper, you can set your own schedule, earn supplemental income, and enjoy the perks of exploring different industries. Exciting Freelance Opportu...

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

I'm looking for an experienced Shopify developer to create a jewelry modern and minimalist online store. The store will primarily sell physical products and needs to include several essential features. Key Requirements: - Customer Reviews - Wishlist Functionality - Pre-order Options - Multiple Payment Methods - Support for Different Locations - Delivery Charges Setup - Tax Charges Setup Ideal Skills and Experience: - Proven experience in setting up Shopify stores, especially with physical products. - Strong understanding of modern and minimalist design principles. - Familiarity with integrating customer review systems, wishlists, and pre-order functionalities. - Knowledge of configuring multiple payment methods and setting up delivery and tax charges.

Dear Hiring Manager, I am writing to express my interest in the Customer Support position. I am a motivated and detail-oriented individual with strong communication skills and a growing ability in fast and accurate typing. I recently completed a typing assessment with a speed of 30 words per minute and 95% accuracy, demonstrating my ability to handle tasks efficiently while maintaining attention to detail. I am confident in my ability to learn quickly, follow instructions carefully, and provide excellent customer support in a professional manner. I am comfortable using digital tools, working in a remote environment, and adapting to new systems. I consistently strive to remain patient, polite, and solution-focused when assisting customers, ensuring a positive experience in every interaction...

I have a prospect in Saudi Arabia who wants to see a live CRM demonstration, and I currently lack an internal subject-matter expert to lead it. I need you to step in as my pre-sales resource, shape a concise story around the product, and run a polished demo for their sales team. The exact platform is still open, so I am counting on your breadth of experience—whether that is Salesforce, Microsoft Dynamics, HubSpot, or another mainstream CRM—to advise me on the best fit and then showcase it convincingly. You will first join me for a short discovery call to confirm the prospect’s sales workflow, pain points, and any regional considerations. From there, you will spin up (or tailor) a demo environment, script the journey from lead capture to closed deal, and emphasise feature...

Looking for a closer to handle warm inbound calls. Leads already know the offer and pricing. No cold calling. Your job: Call, answer questions, overcome objections, and close. Pay: $50 per closed job. No base. Tools provided: Dialer, Script and objection guide included. Requirements: UK or US based, fluent English Confident on the phone Previous closing experience

I run a Chinese-owned hostel brand that welcomes guests from all over the world. I’m expanding our remote team and need an online customer service representative who can switch comfortably between Chinese and English, with Chinese taking priority whenever a guest prefers it. Your day will revolve around live-chat and mobile app support: answering booking questions, guiding guests through check-in instructions, forwarding maintenance requests to the on-site team, and translating short messages when needed. Familiarity with basic computer software, common chat platforms, and smartphone apps is essential, but previous hospitality experience is not—we provide full, paid onboarding that covers our PMS system, tone guidelines, and escalation paths. The role is open to everyone, t...

I’m looking for a reliable entry-level agent who can take incoming customer calls and give our users a smooth experience from the very first “hello.” Your focus will be phone support only; all email or chat work is handled elsewhere. Here’s what you’ll do day to day: • Answer calls promptly, listen actively, and resolve or properly escalate issues. • Tackle three main question types—technical support, billing & payments, and general product inquiries—using the knowledge base and scripts I’ll provide. • Record each interaction in our CRM so the next agent sees a complete history. You don’t need years of experience; what matters is a clear speaking voice, patience, and the ability to learn procedures quickly. I&rs...

I’m looking for a freelance partner who can jump in and handle daily customer chats on WhatsApp. Your role is simple yet vital: reply quickly, courteously, and accurately so every person who contacts us feels heard and helped. Here’s what I need from you: • Monitor our WhatsApp account during the agreed-upon hours. • Use the response guidelines I’ll provide to answer questions, process simple requests, and note any issues that need escalation. • Keep a concise log of resolved and pending chats so nothing slips through the cracks. Fluent, friendly written Bahasa Indonesia is essential. If you already have experience as a virtual assistant or social-media chat agent, even better, but I’m happy to give clear instructions and templates to get you ...

I need a developer who can wire my customer-service flow directly into the official WhatsApp Business API. The aim is to move from one-off replies to a structured, rule-based system that looks after itself until a human needs to step in. What absolutely must be in place • Automated messaging that follows complex, branching workflows (time-of-day splits, CRM flags, user choices, etc.). • A customer-support dashboard where agents can jump into live conversations, review history, tag or close tickets, and keep template messages handy. Project outline You will build (or configure) the middleware to handle authentication, webhook events and template management, then layer on the workflow logic. Language or framework is up to you—Node, Python, Java or serverless functions...

Estoy en búsqueda de un hablante nativo de español de América Latina que sea capaz de atender tanto consultas por chat en vivo como por teléfono con un alto nivel de profesionalismo y constancia. Se trata de un puesto completamente remoto que requiere una dedicación de 48 horas semanales. La primera semana funcionará como un período de prueba remunerado para asegurar una colaboración eficiente y fluida. Responsabilidades principales: Brindar atención cordial y profesional a los clientes en español a través de chat en vivo y llamadas VoIP. Identificar con precisión las necesidades del cliente, aclarar sus consultas y resolver incidencias de manera eficiente. Seguir los guiones y las instrucciones paso a pa...

Saya membutuhkan bantuan untuk menangani chat langsung di Telegram. Fokus utama saya adalah memberikan informasi dan pemberitahuan kepada customer secara cepat, jelas, dan sopan. Lingkup kerja: • Memantau saluran Telegram selama jam yang disepakati. • Membalas setiap pertanyaan atau permintaan informasi dengan respons ramah dan akurat. • Mencatat pertanyaan berulang dan melaporkan insight penting agar materi jawaban dapat diperbarui. Kriteria keberhasilan: tanggapan maksimal 2 menit saat online, bahasa Indonesia yang baik, dan nada komunikatif yang konsisten dengan brand. Jika Anda berpengalaman sebagai admin chat atau customer support di Telegram dan siap bekerja secara freelance, kirimkan ringkasan pengalaman serta ketersediaan jam Anda.

Saya membutuhkan bantuan untuk menangani pesan masuk di fitur chat situs web kami. Tugas utamanya adalah: • Menjawab pertanyaan umum (general information queries) secara cepat, sopan, dan akurat. • Mencatat pertanyaan yang sering muncul agar bisa dibuat FAQ internal. • Mengarahkan pengunjung ke halaman atau dokumen yang relevan bila diperlukan. Saya sudah menyiapkan panduan nada bahasa serta referensi jawaban standar; Anda tinggal menyesuaikan dan memperkaya jawabannya bila menemukan pertanyaan baru. Saat ini fokus saya hanya pada layanan membalas pesan. Jika ke depannya saya membutuhkan pembuatan poster promosi, saya akan berdiskusi lebih lanjut—jadi terbuka kemungkinan kerja berkelanjutan. Idealnya Anda: • Lancar berbahasa Indonesia tertulis denga...

Necesito incorporar a mi equipo un agente remoto de Servicio al Cliente especializado en chats en vivo para brindar soporte básico a nuestros usuarios. Qué harás • Atender conversaciones entrantes en tiempo real y mantener un tono cordial y profesional. • Resolver dudas sencillas sobre nuestros productos/servicios y registrar cada interacción en nuestro panel de control. • Escalar a un supervisor cualquier incidencia que requiera soporte intermedio o avanzado. • Seguir guiones y plantillas, pero también adaptar las respuestas cuando sea necesario para ofrecer una experiencia personalizada. Lo que busco • Experiencia previa (aunque sea mínima) en atención al cliente o community management por chat. &...

Saya mencari seorang Customer Service berpengalaman untuk menangani dukungan pelanggan melalui chat dan email. Tugas utama Anda adalah menjawab pertanyaan umum pelanggan secara cepat, ramah, dan profesional, sekaligus menjaga kualitas pelayanan agar tetap konsisten. Ruang lingkup pekerjaan: • Menanggapi setiap chat dan email yang masuk dengan nada positif dan sopan. • Memberi jawaban akurat atas pertanyaan umum seputar produk, layanan, atau kebijakan perusahaan. • Mencatat setiap interaksi di sistem tiket/CRM kami agar riwayat percakapan terdokumentasi rapi. • Mengeskalasi masalah yang membutuhkan penanganan teknis atau level lanjut kepada tim terkait. • Menyusun laporan singkat harian tentang volume tiket, isu berulang, dan saran perbaikan proses. Kual...

Saya membutuhkan bantuan untuk menangani percakapan masuk di WhatsApp. Fokus utamanya adalah membalas chat secara cepat, sopan, dan akurat agar setiap orang yang menghubungi merasa dilayani dengan baik. Ruang lingkup pekerjaan: • Memantau akun WhatsApp aktif pada jam yang disepakati. • Menjawab pertanyaan umum, membantu pelanggan, dan memberikan informasi dasar sesuai panduan yang saya sediakan. • Mencatat pertanyaan unik atau keluhan khusus untuk kemudian saya tindak lanjuti. • Menyapa setiap kontak baru dengan pesan pembuka standar dan menjaga nada percakapan tetap ramah. Kriteria hasil: – Waktu respons rata-rata di bawah lima menit selama shift aktif. – Pesan tertulis jelas tanpa salah ketik penting. – Semua percakapan ditandai s...