Helpdesk Jobs

We run a steadily growing online business and I’m ready to hand over customer support to a dedicated virtual assistant. Your core mission will be to give every shopper a smooth, friendly experience—from answering pre-sale questions and troubleshooting order issues to following up on returns or feedback. Here’s how I picture the workflow: • Monitor the shared support inbox during agreed-upon hours, respond in a warm, brand-consistent tone, and tag anything that needs my personal review. • Keep response times tight; I aim for under 4 hours on business days. • Maintain clear, dated conversation notes so we can track patterns and refine our FAQ. We already have templates and a knowledge base you can lean on, but I’m counting on your initiative...

We run a steadily growing online business and I’m ready to hand over customer support to a dedicated virtual assistant. Your core mission will be to give every shopper a smooth, friendly experience—from answering pre-sale questions and troubleshooting order issues to following up on returns or feedback. Here’s how I picture the workflow: • Monitor the shared support inbox during agreed-upon hours, respond in a warm, brand-consistent tone, and tag anything that needs my personal review. • Keep response times tight; I aim for under 4 hours on business days. • Maintain clear, dated conversation notes so we can track patterns and refine our FAQ. We already have templates and a knowledge base you can lean on, but I’m counting on your initiative...

We have a Google Workspace account. We need to do the following: 1) Receive all emails to 1 email address (master email address). 2) Set up routing rules to allocate emails to other departments' email addresses. Using a ticketing system and assigning automatic ticket numbers is fine. 3) For any emails received that do not match the routing rules we need to be able to manually assign / allocate the email to different departments' email inboxes (ideally we want to avoid using "forward" for this. i.e having to manually type the forwarding email address and sending it). 4) We want the department email addresses to show the master email address as the sender when sending emails. 5) We want to be able to have a function where we can see all correspondence with a clie...

We are looking for a motivated Telesales & Customer Support Agent to join our team and help grow our customer base for SHINEFY, a mobile car care subscription service. The role focuses on contacting potential customers, reactivating existing leads, and supporting current clients. Responsibilities: • Call potential customers and introduce SHINEFY services • Follow up with existing leads and reactivate inactive customers • Convert leads into bookings or subscription sales • Support customers with questions about services and subscriptions • Update call results and customer notes in the system • Maintain professional communication with clients Requirements: • Previous experience in telesales or customer service • Strong communication and persua...