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Helpdesk is any resource providing assistance or information to customers, mostly regarding products or services of a company. Oftentimes, they are expected to resolve customer queries, provide technical details about company offerings, or track incidents and service requests.
Helpdesks are an essential feature of customer service as they serve a variety of purpose. The primary aim of helpdesks is to satisfy customers. By responding to queries and concerns, customers are ensured that the company is still involved even after purchase. It also seeks to improve product or service quality. Through helpdesks, companies are able to know issues about its offerings through feedback given by the customers. In the long term, an excellent helpdesk also builds customer loyalty and trust.From 17527 reviews, clients rate our Helpdesk Assistants 4.91 out of 5 stars.
The system is already configured. It needs only to link internal microsoft exchange email to be notified in both ManageEngine unassigned task as well as a notification on email. Taking in account resolved and closed tickets with same manner of notification.