Helpdesk is any resource providing assistance or information to customers, mostly regarding products or services of a company. Oftentimes, they are expected to resolve customer queries, provide technical details about company offerings, or track incidents and service requests.

 

Helpdesks are an essential feature of customer service as they serve a variety of purpose. The primary aim of helpdesks is to satisfy customers. By responding to queries and concerns, customers are ensured that the company is still involved even after purchase. It also seeks to improve product or service quality. Through helpdesks, companies are able to know issues about its offerings through feedback given by the customers. In the long term, an excellent helpdesk also builds customer loyalty and trust.

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    2 jobs found, pricing in INR

    Our expanding, fast paced payments company is seeking to hire an Operations Manager to join our team. You will be in charge of ensuring day to day operations for our organisation's business. You will also be assisting our technical department with meeting strict project deadlines, assisting the finance team to coordinate regular weekly payouts and ensure timely communication to management and...

    ₹1155 / hr (Avg Bid)
    ₹1155 / hr Avg Bid
    18 bids

    I am looking for a tool which will generate the work order for maintenance activities. The data management is very basic of logging the repair works , the tool can be either in Access or any other application within Office 365 or open for other suggestions.

    ₹8361 (Avg Bid)
    ₹8361 Avg Bid
    14 bids

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