Zendesk Jobs

I want to take our user experience up a notch by giving customers fast, reliable answers through a well-structured email support channel. The current process is fragmented; messages land in multiple inboxes, threads are lost, and response times slip. I need a streamlined solution that routes every incoming message into a single ticketing hub, tracks service-level targets, and lets my team reply with consistent, branded templates. Here’s what I have in mind: • Select and configure the right help-desk platform (Zendesk, Freshdesk, HelpScout, or a comparable tool we can self-host if that fits better). • Migrate existing support mailboxes and historical conversations without data loss. • Build workflows for tagging, prioritisation, and escalation so urgent tickets ne...

I run an online clothing store and need someone to take over the live-chat window during my busiest hours. Your entire focus will be product information: helping shoppers choose the right size, advising on fit, and explaining fabric composition and care so they can keep their new pieces looking great. During each shift I expect you to: • Answer real-time questions about sizing and fit for our women’s and men’s lines • Provide clear, accurate details on materials, wash instructions, and general garment care There is no requirement to process returns or exchanges—if those queries appear you will simply tag them for my in-house team. Experience with fashion or apparel customer service is strongly preferred, and fluent, friendly written English is essential. I...

Sitemizi yeni açtık ve müşterilerimize kusursuz bir ilk izlenim yaşatmak için tam zamanlı bir çağrı ve canlı destek ekibine ihtiyacım var. Hizmet dili yalnızca Türkçe olacak; tüm aramalar ve chat talepleri ana dil seviyesinde, akıcı bir üslupla karşılanmalı. Günde 8 saatlik çalışma düzeni istiyorum. Vardiya planını birlikte netleştiririz; yoğun saatlerde esneklik gösterebilecek, ancak toplamda günlük sekiz saati aşmayacak bir model hedefliyorum. Tercihim orta düzey deneyime sahip temsilciler. Daha önce e-ticaret, SaaS veya üyelik tabanlı platformlarda telefonda satış sonrası destek ya da canlı chat yönetmiş olmanız işimizi hızlandırır. Beklediğim teslimatlar: • En az iki tems...