Zendesk represents a product suite containing a variety of business supporting applications and covers functions like trouble ticketing, marketing engagement, customer experience analytics, live chat and other communication- and collaboration aspects.
As Zendesk is offered as Software-as-a-Service (SaaS) and as such does not require on-premise installation, experience with Zendesk will typically cover use of the offered applications for a specific business purpose, or guiding the adoption of Zendesk into an organization.
Individuals with these skills will be valuable to businesses either already using Zendesk or are moving to incorporate its application suite into their organization.From 14,740 reviews, clients rate our Zendesk Experts 4.8 out of 5 stars.
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I have a possible future project but need to confirm if zendesk + charge desk can do what we want to do. We want the following ability from a chat app - Ticketing - Ability to Charge the user within the chat - Invoice to be created from the charge and receipt sent when the charge is paid - no payment gateway has been selected yet - no CMS has been selected yet
we are in the electrical appliances business. We are looking to design a page where customer can file their complaints online, uploading their details and pictures. Then once received, we should be able to open a whatsapp chat box with the customer and have automated whatsapp chatbot with a design flow, where customer need to select from given options and upload details where needed. Otherwise we could also handle the whole process directly by whatsapp with a chatbot with a link where once click by the customer, a chatbox open asking the customer to upload pictures, input their name, details etc. Then we should be able to answer or offer options to the customer with predesigned options. We should be able to schedule internvetion , upload invoices for repairs, and upload pictures or a form ...