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Academic Writing Human Resource Assignment 2000 words -- 2

£20-250 GBP

Closed
Posted over 8 years ago

£20-250 GBP

Paid on delivery
We’ve Got Your Call: Outsourced customer services Plc. We’ve Got Your Call (WGYC) is a telesales customer service company. It operates internationally to provide outsourced telesales services to leading energy suppliers. In Cardiff it provides services for Welsh Gas. WGYC employs 300 staff, 250 of whom deal directly with Welsh Gas’ customers. WGYC has twenty five teams of telesales operators. Each team is led by a team-leader who supervises 10 telesales ‘agents’ (team members). The telesales teams are set key performance indicators which are monitored daily, and evaluated on a weekly and monthly basis. Agents are assessed on: i) Call-handling time - how long is spent on a call. ii) Average hold time - the length of time the customer is put on hold. iii) After-call-work - the amount of time spent between calls in noting customer details. iv) Agents’ productivity – the amount of time spent on calls during a shift. v) Sales conversion – the proportion of calls converted into sales. vi) Sales compliance – compliance with guidelines set by the Financial Services Authority. WGYC management adopt a ‘hard’ approach to people management. As a result, the company makes no effort to generate employee commitment. Instead, workers are closely monitored: calls are recorded and checked for compliance by team leaders; break times are noted; and little consideration is given to workers’ well-being. New employees are given four weeks of intensive training in how to use the organisation’s telesales system. Employees are also provided with training and a detailed 200 page manual outlining protocol in responding to a range of potential scenarios and customer’ queries. Employees must strictly follow these protocols to ensure that, when a sale is made, regulatory standards are met. As a result of the tight monitoring and control exerted by WGYC, many workers report feeling stressed. Reported levels of employee commitment are low. This is reflected in high levels of staff turnover and absenteeism. WGYC addresses these issues by constantly recruiting new candidates. WGYC has operated profitably in this manner since 2006. However, a recent decline in profits led to the appointment of a new chief executive (CE) in August 2014. The CE is determined to change the organisation’s culture by introducing ‘high commitment’ management practices. The CE’s employee-oriented approach and determination to pursue the company’s strategy by fulfilling workers’ needs is supported by the Board. Such an approach is rarely considered in an industry renowned for poor working conditions. Your task is to produce a report for WGYC’s management board. Your report should provide detailed recommendations of: EITHER 1. A cost-effective recruitment and selection strategy. OR 2. An appropriate reward package (including pecuniary and non-pecuniary rewards), aimed at achieving improved employee retention and excellent customer service. Your recommendations should be addressed to the WGYC’s board of directors and should include: i) a context section; ii) detailed recommendations; iii) a description outlining how your recommendations should be evaluated at some future time and; iv) a reference list, detailing the sources of evidence used. The report should not exceed 2000 words (+/- 10%). Marks will be awarded on the basis of the criteria outlined on the feedback sheet. Please note the word count on your assignment.
Project ID: 7107709

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I am a professional full time academic research writer fully proficient in HARVARD, APA, MLA, Chicago and Oxford writing styles. I am competent in writing dissertations, thesis, reports, case studies, personal development plans, personal statements, marketing plans, comparative studies (companies/countries), review of literature and systemic literature review. I am able to carry out research utilizing mixed method, qualitative or quantitative research. My services range from undergraduate to Ph.D. academic level and I have written papers on management (organizational/business management including but not limited to Organizational/Business strategy, Strategic analysis etc.), HRM (Strategic HRM, IHRM etc.), Operations management, Marketing (plans, positioning etc.), Chemistry, Nursing, Psychology, Political Science, History, Geography, World Affairs and Religion. My work is tailor-made to suit my client's needs and is written from an analytical and critical perspective utilizing up to date peer-reviewed sources of academic literature and books.
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HI, I have done similar projects in the past. I would like to use my experience to serve you better. You can trust my sincere indulgence both in quality and time frame. If you will give me a chance, I will ensure that you're satisfied. I'm really interested in the project, since it's my area of expertise. I'm sure we can work together. I have read and understood the project guideline. Please check my completed projects & samples at: https://www.freelancer.com/u/erinkennedy.html. Thanks
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I am a professional full time academic research writer fully proficient in HARVARD, APA, MLA, Chicago and Oxford writing styles. II am competent in writing dissertations, thesis, reports, and case studies. I have written Ph.D. and Master level Paper for Looking forward to working with you. Thanks
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Hi, I have done my MBA in Marketing & Finance and worked for 6 years in a McKinsey as a Lead Strategy Consultant. I have written 1000+ Academic Assignments which include variety of subjects like Marketing, Business Plans, Human Resources, IT, Business Strategy, International Business, Ethics, Leadership etc. I am well versed with all referencing styles APA, APA (6th Edition), Harvard, MLA, Chicago etc. Give me the work and I will give you three guarantees: 1. I will Strictly adhere to the timeline otherwise don't pay me. 2. 100% original work and copyscape guaranteed. 3. I will start immediately so you don't need to wait even for a minute. Since I have to build reputation on Freelancer, I am providing services at very reasonable rates. Let me know when to start. Thank you.
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Hi I am Yasir Saeed, an MBA-experienced writer with a team of MBAs and PhDs with 6 years of professional academic writing expertise I have gone through your entire project requirements and can have it done at this bid price. I have written a lot of content on a number of academic projects. I assure you 100% uniqueness guarantee with proper referencing. Can we have more discussion about this project in terms of cost, deadline, etc.? I am ready for a text/voice/video conversation all at freelancer.com to answer ANY and ALL of your queries regarding this academic work. My expertise lies in developing content on a variety of Academic disciplines such as: Finance Management HR Marketing Accounting Supply Chain IT Law Many more.. I am extremely proficient in various referencing styles such as: Harvard Chicago APA MLA Looking forward for a positive response from your side.
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