Business Analyst, AbsolutData Research and Analytics, Gurgaon, India (June, 2013 – Present) :
o Highly proficient in statistical packages such as SPSS and Microsoft Excel, structured problem solving and report writing
o Handled holistic cycle of projects – creating solutions, analysis, delivering insights, and formulating recommendations
Client Projects – 6 projects across customer satisfaction, marketing effectiveness, volume decline, Known Value Item and KPI
o Evaluated a loyalty reward program, and recommended improvement areas for an European online gambling company
o Explored key reason for 40% sudden decline in transaction of coins into cash realized by a Canadian coin conversion firm
o Analyzed high volume data to report effectiveness and outcome of promotional program for an international hotel chain
o Recommended an effective Key Performance Indicator to identify gaps for an American multinational software company
o Provided baseline measurement of customers satisfaction for a leading multinational banking and financial services firm
o Formulated an analytical framework to identify Known Value Items among hundreds of products/items in a retail store