I have experience in managing hotels, successfully consulting with hotels on turnaround strategies, digital marketing, hotel IT infrastructure setup, booking engine, channel manager, sales and operations, restaurant management etc. I am also an avid traveler nationally and internationally, a foodie and a Tripadvisor reviewer. And most importantly, I am presently managing the reputation for another hotel which has a 4.3* rating.
As part of my regular work, I have worked in the USA for many years and still keep travelling across the world and staying in many reputed hotels.
These days, online sales and hence online reputation is vital. Once tarnished, it is hard to regain it back. And it takes more than wordsmiths to manage a negative online review.
To start with, I will really need to experience your hotel myself as I have done for the other hotel. I will need to understand the ambiance, the key propositions, the people managing it and the not so strong points. This will help me in creatively making the most favorable impression for your hotel. A personal experience will also help me ensure that favorable reviews are highlighted and the not so favorable ones are turned around so that the rest of the world does not see a defensive reply from your hotel but a reply that puts everything in the right perspective.
Since I know exactly what you are looking for, have the required exposure and I enjoy doing it, I think this will be a mutually beneficial association.
Thank you.