Arena Simulation Rockwell
$30-250 USD
Paid on delivery
A small hotel open 24/7 aims at developing a model of its daily operations with the
purpose of improving both quality and level of its service. Customers arrive the hotel
at random inter-arrival times as shown in the table below:
These customers fall into two categories: 70% of the customers are daily visitors who
wish to use the restaurant and or gym facility and resident customers who intend to
only stay overnight (To simplify the modelling process, resident customers intention
will not include using of gym or the restaurant).
Upon arrival, daily visitors intend to use either the gym facility (30%) or the
restaurant. Length of stay in the gym is Triangle (1,2,3) hour (capacity of 6 people) or
Triangle (30,60,90) minute in the restaurant (capacity of 10 people). 22% of the
visitors leaving the gym decide to have a quick meal at the restaurant consuming
Triangle (20,40,70) minute before leaving the hotel.
For the second type of the arriving customers, resident customers fall into two
categories: 84% of residents have already booked (Advanced booked) and Non-
booked customers. A receptionist allocates resident customers bedrooms with
advanced booked customers having priority. The hotel has 6 single rooms and 8
double rooms at the start of operations. 40% of the advanced booked customers prefer
single room. The rest of the advanced booked customers prefer double rooms. Length
of staying at single bedrooms is estimated to be Triangle (1,2,3) days while the double
bedrooms is Triangle (1,2,4) days. Delay at reception (the receptionist process time) is
estimated to be Triangle (10,20,40) minute for single bed booking and Triangle
(15,20,45) minute for double bed booking. The non-advanced booked customers will be given an option of waiting for a period
of time equal to Triangle (3,4,5) days to be able to offer them a vacant room or to find
another hotel (25% is the chance of the first option). The preference of the non-
booked customers to book single or double rooms is similar to what advanced-booked
customers prefer (same length of staying and room booking preference).
Required:
Write a report that includes:
a. From the perspective of simulation an Introduction to the problem
which includes aims, objectives, assumptions, key performance
indicators and any other relevant information you deem appropriate.
b. A table showing entities, attributes, activities, state variables, and
events.
c. An appropriate flowchart with detailed explanations.
d. Obtain the best fit of the customer arrival-times using Input-Analyser
e. An explanation of which data collection method(s) would be
appropriate to capture the required information for modelling this
problem.
f. A developed simulation model for 40 customers to imitate the above
system (“As-Is” situation). Five simulation runs are required
g. At least two experiments (scenarios) to:
i. Reduce the overall simulation time.
ii. Achieve a reduced queue at each service facility.
iii. Increase the resource(s)/ service facility(s) utilisations.
iv. Reduce average waiting time.
h. A comparison by the use of Excel diagrams of the “As-Is” scenario
with the other improvement scenarios.
i. Recommendations for further improvement (bullet points)
j. Appropriate animation in the “As-Is” model you develop is preferred.
Project ID: #5806427
About the project
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