OVERVIEW M. F. INFOSOLUTIONS
? Founded in 2009 and rapidly growing
? Total Employees - over 20
? Operates in various Service Areas and market Segments
? M.F. INFOSOLUTIONS involved in IT Enabled Services & BPO
? Healthy financials and experienced management
? The company has taken large strides in developing wide range of IT applications that are in tune with the client's specifications
OUR VISION, MISSION & VALUES
Vision
To become a globally renowned and respected Outsourcing & Business Service Provider, providing complete management solutions for corporate so as to benefit them. We have near about
all type of business solution.
Mission
Our mission is to provide all type of best satisfaction and services to all our associates and clients, to exceed client expectation by serving him the best with ethics and values. We believe in "Under committing and over performing".
OUR VALUES
? Customer Focus: We believe in "walking the extra mile" in delivering quality to meet the customers' expectations.
? Innovation and Ability: We continuously seek ways to improve our services and processes, anticipate changes and respond proactively to them.
? Individual Dignity and Teamwork: We value human dignity and believe everyone can make a significant contribution. We encourage team work for better performance.
? Ethics and Integrity: We are fair in our dealings, follow the highest level of moral, financial and professional conduct.
? Passion and Performance: We strongly believe that 100% performance could only be derived, if an individual has passion for work. So our work is our passion and that's why we perform 100%.
? Respect: We respect self, our co-workers, clients and customers.
OUR SERVICES
You can select from a variety of services we provide
EXPERTISE SERVICES
? Data Digitization / Management
? Self Centre Auditing
? Customer Chat Support
? Knowledge Process Outsourcing
? Business Process Outsourcing
? On Call Support
? On line demo via Team Viewer
? Center visit support
PROJECTS IN PROGRESS
? Sikkim Maniple University Online Exams-2012
? IBPS Online Exams-2012
? DATA Entry Work For Bhartiya Micro Credits.
? Technical Support & Web Development For BMC & BDT.
? Associate With TATA CONSULTANCY SERVICES
? NETWORKING Services running smoothly from Feb, 2011
TRAINING OVERVIEW
Induction
Call Center functions, communication skills, Art of selling, goal setting, telephone etiquette and hands on training on Script and screens
On the Job
Orientation to live calls, Buddy calling, response improvement, objection handling, call flow and closing skills Accent neutralization, language skills and voice modulation
Product training Campaign Specific Refresher Sessions
Skill and behavior specific, Conducted every 3 months
Cultural Orientation Site visits and training at customer location
INFRASTRUCTURE AND STAFF
Office Space: Ground Floor: 3000 sq. feet With Centralized Air-condition
Systems: 120 computers + 10 Laptops
Configuration: Operating system: XP SP Ram: 2 GB, HD: 500GB/ 320GB, TFT Monitors
Staff: On Role: 20 Staff (Currently working)
Expend: Up to 150 Staff max in this premises