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Claims Specialist

$8-15 USD / hour

Closed
Posted about 8 years ago

$8-15 USD / hour

Claims and Customer Service Specialist [login to view URL] - Los Angeles, CA -------- The Role -------- The Claims Specialist will play a key role within our Customer Experience Department, providing top notch after purchase care. Whether it’s helping with a simple troubleshooting question, solving a complex issue, or turning feedback into action…. The Claims Specialist, like all members of our Customer Experience Team, knows our clients inside and out, and does everything necessary to ensure a consistently positive experience. This position will be responsible for handling mid-to-high level customer support issues, primarily troubleshooting, diagnosing and processing claims. This role also provides the opportunity to collaborate on work flows and optimize processes. If you’re looking for a role where you’ll be heard, and you have the ability to affect change - you’ve found it! Since we are a startup and rapidly growing, there is great potential to promote within the department and the company! ---------------- Responsibilities ---------------- Expertly and efficiently troubleshoot and address customer service inquiries regarding product issues and malfunctions, primarily via email and occasionally on the telephone - within 24 hours. Process RMAs, damages and defects, and prepare shipping of replacement parts to customers. Data entry and management of RMAs, damages and defects. File shipping damage claims with our insurance carrier. Schedule pick ups of returned or damaged items through Fedex, and inform the customer of next steps. Diagnose issues, and provide troubleshooting to customers experiencing issues with their desks. Convert frustrated customers into raving fans. Keep a detailed log of all reported claims, replacements sent, claims filed, etc. Suggest processes and procedures to enhance workflow. Keep a detailed log of current and projected workloads to determine when additional support is needed. ----------------------- A little more about you ----------------------- Minimum of 2 years experience in customer service and a knack for resolving customer issues. Obsessively organized, detailed-oriented, and sincerely empathetic - you always remain calm under pressure. Creative problem solver with strong analytical skills and a passion for customer service. Comfortable and confident putting furniture together. Have an aptitude for breaking down a complex process and simplifying into “easy to follow” steps for the customer, as you’ll be talking customers through the assembly and troubleshooting process. Type 50+ wpm, adept with MS Office, especially Excel. Familiarity with [login to view URL], Google Apps, and Smartsheet is a plus. Compelling writer who crafts grammatically impeccable emails, oh and you’re just as articulate on the phone. Self-sufficient and self motivated. “Zero inbox” master who is able to share your methods with the rest of the team. Bachelor's Degree from an accredited university. (preferred) ----------------------- The Details: ----------------------- Hours: 9am to 5pm with potential opportunity to work remotely at times. $12-$14+/hour depending upon experience, with potential for more pay, evaluations at 30/60 days. You would be an Independent Contractor and responsible for paying your own taxes. StandDesk is an Equal Opportunity Employer. APPLY HERE>> [login to view URL]
Project ID: 9689677

About the project

11 proposals
Remote project
Active 8 yrs ago

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11 freelancers are bidding on average $12 USD/hour for this job
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HI, I'm currently working in an MNC as a team lead operations & handling a team of 23 agents. I manage day to day transaction processing target based volume keeping the clients SLA's in mind. The work involves everyday excel based transaction reports, weekly & monthly MIS reports, weekly & monthly power point presentations for shareholders which describes the actual payments & transaction processing job done in the system, agents efficiency maintenance, weekly client calls to interact & resolve clients questions directly & escalation handling through email (Average emails/day containing reports-12). Quality is a kind of ethic within myself. I feel that what I'm getting paid for should match with what I provide. Fair within ourselves. So, you will not have to worry about the quality. I feel that the requirements described in this job matches & suits well with my skills & I will be able to provide my services to you along with good accuracy & deliver the work in a timely manner. Please consider my bid for this project. For any question, I can be reached at any time on chat. Thanks Varun Kumar
$12 USD in 40 days
5.0 (2 reviews)
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Currently working for NCR , part of Wal-Mart team as a Level II Help Desk Specialist maintaining software for ATM's and Self-Checkouts.
$15 USD in 20 days
0.0 (0 reviews)
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Hello , I want to bid for this project because I have previous experience regarding Customer Service (over 1 year of experience ) .I worked for companies like AOL , Microsoft Store ( UK portal ) and CentMobile. I provided Customer Support via 3 channels : live chat , e-mail and inbound and outbound calls. I have experience of talking to people ,resolving issues and providing the best solution to their problem in a timely manner.I am very pacient with customers,I understand their frustration , I actively listen to their problem and always try to get the best solution for their problems.I have my resume that can be as an evidence of all the past work places. Thank you
$13 USD in 40 days
0.0 (0 reviews)
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'' I m the man you are looking for !!! '' I have been doing customer service for over 5 years now ,my 1st experience was with ALORICA more specifically Samsung Canada where i use to deal with English and French customers and the 2nd one was with LANGUAGE LINES working as a customer agent" Translating from English to french ".I also have a bachelor degree of Business Administration (Universidad Adventista Dominicana )during those years i have developed both good customer service and technical support skills ,so i m really good at providing excellent customer service ,What i do is make sure that the service i supplied meet or surpass a customer's expectation in other to increase and maximize customer satisfaction.
$12 USD in 40 days
0.0 (0 reviews)
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A proposal has not yet been provided
$8 USD in 40 days
0.0 (0 reviews)
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$10 USD in 32 days
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Good Day! I am excited about the possibility of working in your company. My past work experience, strong people skills, and dedication to the company will make me a great fit for the position. My most recent experience was working as a Customer Service Representative and Reservations Specialist for an online Accommodations website for Short-Rental bookings. I previously worked as an Operational Excellence Leader at a major business outsourcing company for their technical account for a US Internet service provider. I started as a technical support representative in 2003, promoted to Team Leader post in the next 3 months, and became the Management Systems and Operating Control Officer/Operational Excellence Lead by 2011. The best part about the job is that I am constantly interacting with people. The work is centered on helping develop the team leaders and the front line agents. I find satisfaction in helping other people become better at what they are expected to do. I love listening to their stories and challenges, then assisting them in finding possible solutions that best fit their needs. Of course, there are always some customers with difficult demands and problems, which I view these as exciting challenges. I treat every person with respect and always do my best to find solutions that satisfies the customer. I am sure that I am going to be of value to your company. I will definitely utilize these skills to the position available. Your company will benefit from my p
$8 USD in 40 days
0.0 (0 reviews)
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I have work experience In customer service support over chat , phone and e-mail.I worked in the past for AOL and Microsoft Store. I am very articulate in writing as well as phone etiquette. I work in a very timely and professional manner. I have over 4 years experience in customer service primarily by phone. Thank you for your consideration in advance
$12 USD in 40 days
0.0 (0 reviews)
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Hi, I would like to submit a proposal for this job. After reading the details of the job carefully, I believe that I can do the job very well. I am an Information Technology graduate with very good computer skills in terms of Data entry, Research, Web Research, Data Analysis, Data Mining, Word Processing, Typing, Email handling and other Administrative Services. I am an excellent virtual assistant, a fast and accurate typist since I've been doing a lot of typing works before, can read and write English language fluently and an expert in MS Office applications such as WORD, EXCEL, ACCESS and POWERPOINT. I am experienced in handling ecommerce accounts and product listing such as Amazon Seller Central, Ebay, Shopify and Magento. I am hardworking, reliable, trustworthy, accurate, and very keen to details, organized, flexible, and willing to work under pressure and a fast learner. I can start immediately if you will consider me to do this job for you. I can do the job excellently and promise to provide the best and quality result on time. I am a full time freelancer that has a lot of available time to do this project. Please consider and give me a chance, I will dedicate lots of my time for this. I am very interested and would love to work for your project. Looking forward to hear from you soon about this wonderful opportunity. I believe that I can perform the job accurately if given a chance. Thank you very much! Best Regards, Kristel
$13 USD in 40 days
0.0 (0 reviews)
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Been with the BPO Industry for more than 5 years, I handled redemption (Processing, cancellation and verifying orders), Activation & Lost/Stolen Cards and Fraud Analyst, also as a Sales Representative. I handled US, UK and Australian Accounts. I must say that passion is the main key to be efficient in this business. All can be hardworking, but not all has the passion.
$12 USD in 40 days
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Member since Feb 18, 2016

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