Customer Service Assistant

We are a cost reduction company and we have successfully used freelancers for many years. We have established an impressive reputation for our professionalism and are looking to grow our team of freelancers on the customer service side of our business. Working closely with our business analyst team, who focus on cost reduction projects, your primary responsibilities will be to: Provide excellent customer service through inbound multi-channel contacts as well as situations escalated to you by the business analyst team. Respond promptly and effectively to customer calls/letters and emails. Actively listen, communicate and understand our customer needs by building effective and sustainable relationships. Skills you will need include: Good knowledge of google apps for business, google sheets and google docs. We are a Google "house" and you’ll need to be able to enter information into our standard formats. The ability to multi-task. You will be managing a number of client projects at any one time so you must be able to work at pace and manage your time efficiently. Problem solving skills. You will be responsible for resolving problems and will need to be able to consider solutions and ensure a satisfactory outcome. You must be confident and be able to make reasoned decisions. Excellent spoken and written English. You’ll be communicating with clients across a variety of media so confident communication is a must. DO NOT APPLY IF YOU DO NOT HAVE: 1) Excellent communication skills with good spoken and written English skills 2) Good working experience of Google Sheets and Docs If you fit the bill then please apply by: 1) submitting a covering letter including: detail of the experience you have of google sheets, google docs and microsoft programmes examples of any experience you have in a direct customer/client facing role and explain the skills you have that will enable you to be effective in this area An example of a difficult situation or problem you have solved for a customer, client or within the workplace. Explain the problem and detail the steps you took to resolve the issue 2) attach your CV.