Stream Global Solution – Chat/Voice Support for Dell.
August 11, 2008 - present
• Responsible for ensuring that clients receive adequate level of service or help with their questions and concerns.
• Responsible for troubleshooting customer’s hardware and basic software
issues.
• Serves as a direct point of contact for clients by answering chat.
• Assists new agents during their first few weeks of handling calls.
Specialized skills and Interest
Computer literate, Knowledgeable with the Microsoft Office, Microsoft Excel, Power point, Fast learner. Ability to work at best with minimal supervision. Has efficient customer service skills. Ability to effectively communicate information including responding to questions to managers, team members, and/or customers one on one or in groups. Ability to plan, organize, and schedule own work. Can analyze problems efficiently. Works with excellent time management, flexible and can work effectively even under pressure. Interested in photography
and music.