I require to complete the case study attached and develop proposals to the case study .
We are a technology company headquartered in Dublin with operations in APAC and EMEA and is part of the Grouper Group, incorporating Grouper Technology, Grouper Services, Grouper Consulting and Grouper Enterprise Companies. The firm provides a full range of world-class IT services to cover their Clients entire IT value chain including quality processes, consulting, managed solutions for information and communications technologies standards from strategy to operation. The company groups its solutions and services into the vertical industries including but not limited to of Energy & Industry, Financial Services, Telecom & Media, Public Sector & Healthcare, and Transport & Traffic.
A project has been awarded to us which we have put that project in the format of a case study in order to deliver a proof of concept and assure the ITSM and ISO20000 is capable of being modeled on this pilot. our client operates in UK , Canada, Austrailia, USA, Taiwan, Ireland, Switzerland and Russia and we would like to hire a freelancer for their ITSM process implementation and quality assurance in order to be achieving balance between creating local capabilityto our client to respond rapidly to their local customers versus the need to achieve cost efficiencies and competitive advantage through standardization and the creation of critical mass in key skills for our client.
the freelancer should also assist in building a portfolio of services that would meet both global and local needs of our client.
If you have knowlegde of ITIL, ITSM and ISO20000 at expert or higher level please get in touch and I would be glad to share more details on this fabulous project .