Hi ummarawan, We have gone through the requirements. Altough the attachements were missing, we could still have a fair understanding of what you want. As per our first level of understanding, looks like you are looking for a crm kind of a solution. Crm is a bundled application that can serve your complete list of requirement. It provides creation & deletion of fields from admin, diffrent sets of modules like contacts, enquiry, sales, agents, etc. It also provides consolidated automatic report scheduling, email integration, automatic email-triggers to customer, customer portal with min functionality, data buckets, workflows and many such features that may come handy for your kind of a requirement. We are crm & erp experts based out off bangalore. We have built many such applications for our clients. We can also share those case studies with you very soon. Also, we can give you a couple of demos right away, to basically give you an hint of what crm is. It would be nice if we could get on a quick chat/call. That would really help us to take the things a little further. You
Thanks & Regards,
Anup vaze