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Automated Ticket Update with ZenDesk

$30-35 USD

Completed
Posted about 12 years ago

$30-35 USD

Paid on delivery
I need three PHP Scripts. 1) Script 1 creates a form page that: 1. Accepts a CSV file, [login to view URL] 2. Text Area 2) Script 2 is the same as above but runs from the command line. 1. Reads [login to view URL] 2. Reads [login to view URL] 3) Script 3 does the action 1. reads through the [login to view URL] file and grabs the ticket ID # 2. Updates the ticket with the text from the textarea field or the text in the text file. Along with some other settings. Using the ZenDesk API <[login to view URL]> the Update Rest API **PUT /tickets/#{id}.xml** ## Deliverables This is a relatively simple project. Read a csv of ticket ID numbers update the tickets use the Zendesk REST API with text provided from a form or from a text file at the command line. <ticket> <assignee-id type="integer">103866868</assignee-id> <group-id type="integer">13150</group-id> <comment> <value> Text from Text File </value> <status-id type="integer">2</status-id> </comment> <ticket-field-entries type="array"> <ticket-field-entry> <ticket-field-id type="integer">72326</ticket-field-id> <value>missing_reward</value> </ticket-field-entry> </ticket-field-entries type="array"> </ticket>
Project ID: 2723289

About the project

1 proposal
Remote project
Active 12 yrs ago

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$29.75 USD in 7 days
5.0 (248 reviews)
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Flag of UNITED STATES
San Francisco, United States
5.0
35
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Member since Dec 20, 2010

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