As a fast-growing and dynamic Technology Outsourcing firm, we strive to constantly identify, attract, and secure the best skills, and most talented people available in the Technology space.
We are seeking a 2nd Line Desktop Support Analyst to support the client environment and help users to find solutions to their technical issues as well as monitoring the servers, network, PCs and peripherals.
The technologies supported include Microsoft Windows 7, Servers, OS and Office Suite; MAC skills are also important for this position. We are seeking someone with strong communication skills who always puts the user first; you should be well presented and comfortable working in business attire. A list of duties/experience/skills for this role is shown below:
Key responsibilities:
• Provide 2nd line remote and desk side support services to end users in a Windows and MAC environment.
• Troubleshoot PC related problems either via phone, remote tools or desktop support.
• Work to Service Level Agreements (SLA’s) in pressurised environments.
• Familiar with building, configuring and troubleshooting PC hardware components.
Behavioural skills required:
• Individual must have good customer facing skills and be well presented.
• Demonstrates independent and pro-active thinking
• Builds effective relationships both within the team and across the business and Professional Services
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. Must be able to work alone and unsupervised, taking the initiative when necessary.
Technical skills required:
• Must have good working knowledge of Windows 7 including MCP.
• Knowledge of MAC HW/SW and mobile devices
• Working knowledge of current and legacy hardware platforms. Familiar with building, configuring and troubleshooting PC hardware components.
• Working knowledge of Windows XP/Vista and related Office applications.
• Knowledge of TCP/IP standards and networking.
• Basic knowledge of server/client operations in a domain environment would be advantageous including Active Directory.
• Knowledge of ITIL and experience of working within an ITIL environment.
• Experience in MAC support and a Windows Environment.
• Must have the capability to replace components on desktop PC’s. Hardware experience in printers and laptops would be preferable. An HP APS accreditation would also be preferable.
Experience & Qualifications:
• Minimum 3-5 years of experience in Desktop support or 2nd Line Support
• Strong in MS Servers, Operating Systems and Technologies
• Ideally, you will be an MCITP certified Enterprise Desktop Administrator 7 which includes Windows 7, Configuring and Windows 7 Desktop Administrator
Hi,
We are dealing with Technical Support, Server Maintenance and Software Development. We are handling total of 83 remote servers (65 Linux and 18 windows servers). We are handling more than 50 desktop computers. I am having very good team of 11 Software Programmers and 10 Systems Administrator and they can understand and work on your server very effectively. All of my admins are having certifications like MCSE, MCSA, RHCE, CCNA etc..
Please find here with more details in private message.
Hi there,
I am a London based system enigineer and administrator with over 14 years experiene in system admin, user, system and server support for Linux and windows based system and with the growing deman on mac os I started to become familiar with this system in the last 4 years as well. I am absolutely sure I can help you in this project and can start asap.
I am looking forward hearing from you.
CV available on request.
Regards
Hi, I am a system enigineer and administrator with over 10 years experiene in AD, system admin, user, system and server support for Windows based system.I am absolutely sure I can help you in this project and can start asap. CV available on request. Regards
Hi,
I have good experience as technical support and also i am a MCITP, also have knowledge in Linux and Mac as well. willing to work with you.
Thank you.
Over 13 years of remote/phone desktop and server support Windows/Mac & Linux. World Class troublehsooting skills. Highly reliable and efficient. Fluent in English and Spanish
I am a Business development manager for a small call center with 10 seats. we have we can work for 10$/hour per seat and hire EXPERIENCED EMPLOYEES according to the clients needs. Please check your PM for details
Hi,
Thanks so much for the opportunity. I have extensive experience in Desktop and Technical support.
My record of professional achievement speaks for me and I can assure you to deliver the best if you give me the opportunity to work with you.
We have 7 years of experience in desktop support as well as Server Support - Windows.
This is our first bid on freelancer.com thats why we unable to prove you the best service feedback.
Currently we are handling 20+ Small business Clients like 3 Slices Advertising, The Vasai Bulletin, Viva Homes Pvt. Ltd. , Intermedia Corp.,Neev Infrastructure Pvt. Ltd, Taramati Harishchandra Charitable Trust., Viva College of Arts & Commerce etc.
Thanks