Managed Helpdesk teams with customer support/troubleshooting. Supervised and trained team for customer support operations. Implemented and improved user workstation tracking system. Expanded Helpdesk service to support remote offices. Monitored Helpdesk customer satisfaction and ratings by developing a Helpdesk survey for clients to use. Manage Service requests, software installations, new computer setups & upgrades etc. Tier 1 & 2 support for IT Helpdesk calls – logging problems, providing solutions including assigning problems to IT engineers or external support providers. Communicate with users on Helpdesk Calls, procurement, installation and maintenance of IT equipment’s including Laptop, Desktops, Printers and other IT Devices. Manage FTP, File, Print Server & Active Directory etc. Video & Audio conference support. Servers health reporting. Broadcast technology QuickLink, StreamBox and Phone support.