KPI - Key performance indicator

Closed Posted 2 years ago Paid on delivery
Closed Paid on delivery

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I believe KPI's must be more granular. We expect a growth of X%. But do we measure the points in between to know why we did or did not achieve success. For example, a baseball player wants to hit over 300. But what is his average when the count is 1 ball 2 strikes or 3 balls and 0 strikes. These data points may help him adjust his approach so he can hit over 300.

The critical characteristics that define a Balanced Scorecard are:[2]

its focus on the strategic agenda of the organization/coalition concerned;

a focused set of measurements to monitor performance against objectives;

a mix of financial and non-financial data items (originally divided into four "perspectives" - Financial, Customer, Internal Process, and Learning & Growth); and,

a portfolio of initiatives designed to impact performance of the measures/objectives.[3] this is just for information

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