Genesys to Omnichannel SBC Setup -- 2

₹37500-75000 INR

Open

Posted 7 days ago

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Ends in 5 hours

₹37500-75000 INR

Paid on delivery

I am moving our voice workload from a legacy Genesys environment into Microsoft Dynamics 365 Omnichannel and need an engineer who can get our AudioCodes Mediant 2600 SBC ready for the cut-over. The immediate task is a routing configuration—specifically a new SIP-trunk setup that will let Omnichannel handle inbound and outbound calls while the old Genesys trunks are decommissioned. What I already have • The Mediant 2600 is in production, running stable firmware and registered in our DMZ. • All carrier trunks are active and reachable; firewall rules are in place. • Test numbers for acceptance are available. What I need from you • Design and apply a clean SIP trunk configuration on the Mediant 2600 for Microsoft Omnichannel. • Preserve existing call flows until final migration day, then switch traffic to the new trunk with minimal downtime. • Validate codec negotiation, TLS/SRTP where required, and fail-over behaviour. • Provide a short run-book so my internal team can reproduce or roll back the changes. Acceptance criteria 1. Inbound and outbound calls reach Microsoft Omnichannel with correct caller ID and media quality. 2. Genesys trunks remain functional until we give the go-ahead for final cut-over. 3. Post-change call quality tests (MOS ≥ 4.0) pass on at least three carriers. 4. All changes are documented and exported from the SBC. You should be comfortable with AudioCodes CLI and Web GUI, SIP ladder analysis (Wireshark or Audiocodes Syslog), and Microsoft Teams/Omnichannel voice architecture. I have remote Console and RDP access ready once an NDA is in place, and I am happy to schedule the work during off-peak hours to keep risk low. If you have completed similar Genesys-to-Microsoft migrations or complex SIP trunk deployments, I would love to see a brief summary when you reply.

Network Administration

Documentation

Cloud Networking

SIP

Project ID: 40472783

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3 freelancers are bidding on average ₹60,083 INR for this job

@shaxzodj

With over X years of experience in network administration and VoIP, I am well-versed with the complex requirements of Genesys-to-Microsoft migrations, as well as the intricacies of SIP trunk deployments. My expertise in using AudioCodes CLI and Web GUI, undertaking SIP ladder analysis (Wireshark or Audiocodes Syslog), and having an in-depth knowledge of Microsoft Teams/Omnichannel voice architecture makes me an ideal candidate for your project. Not only can I devise and apply a clean SIP trunk configuration on the Mediant 2600 for Microsoft My clients have consistently praised my fast communication, timely delivery, attention to detail, long-term collaboration approach, and professionalism throughout our work together. If you want someone who constantly looks out for your best interests and guarantees absolute satisfaction with their results, then I’m the freelancer you need for this project. Let's get started and make this migration a successful one!

₹49,000 INR in 3 days

5.0

(2 reviews)

1.8

@Sotheahun

Hi, I have experience with AudioCodes Mediant SBC deployments, Microsoft Teams/Dynamics 365 Omnichannel integrations, and Genesys coexistence migrations. I can help configure the new SIP trunk on the Mediant 2600 while keeping the existing Genesys environment active until final cut-over. The migration approach would focus on minimal downtime, staged validation, and rollback readiness. My scope would include: • SIP trunk and routing configuration for Omnichannel • Preservation of current Genesys call flows during transition • TLS/SRTP and codec negotiation validation • SIP troubleshooting using AudioCodes Syslog and Wireshark • Inbound/outbound testing across carrier trunks • Failover and media quality validation • Configuration backup/export and rollback run-book I have worked on similar projects involving: • AudioCodes SBC with Microsoft Teams Direct Routing • Dynamics 365 Omnichannel voice integrations • SIP carrier migrations and DID routing • Genesys coexistence and phased decommissioning I am comfortable with both AudioCodes Web GUI and CLI and can support off-hours implementation to reduce operational risk. Looking forward to discussing the migration plan and testing approach. Best regards, Sothea Hun

₹56,250 INR in 7 days

0.0

(0 reviews)

0.0

@Antkeith1

I came across your project Genesys to Omnichannel SBC Setup -- 2 and I'm confident I can deliver. Your requirement for a clean SIP trunk configuration on the AudioCodes Mediant 2600 targeting Microsoft Omnichannel, along with preserving existing Genesys call flows until final cut-over, is a well-scoped migration challenge. The emphasis on TLS/SRTP validation, codec negotiation, and a documented run-book for rollback shows solid planning. I bring over 15 years of enterprise IT experience with deep expertise in Microsoft cloud ecosystems, network infrastructure, and security architecture. I've managed complex migration projects involving parallel production environments and phased cut-overs, and I'm very comfortable with Wireshark-level troubleshooting and structured change documentation. That said, I want to be transparent—my SBC and SIP trunk experience is adjacent rather than daily hands-on with AudioCodes specifically, so I'd want to understand whether that's a fit for your expectations before committing. If you'd like to have a quick conversation to discuss the technical scope and see whether my background aligns well enough, I'm happy to jump on a call at your convenience.

₹75,000 INR in 14 days