High-Volume Phone Support Needed

₹750-1250 INR / hour

Closed

Posted 7 days ago

₹750-1250 INR / hour

I need a reliable professional who can take the front-line phone load for my business—well over 50 calls every day—and keep the experience warm, clear, and efficient. Calls come in for everything from product availability to basic troubleshooting, so you’ll be expected to greet, gather details, resolve what you can on the spot, and escalate only when absolutely necessary. Alongside the phones, I also receive a steady flow of general-information emails. When you’re not on a call, you’ll reply to those messages using our brand voice and a set of ready-made response templates; if something falls outside those templates, you’ll flag it for me. Key deliverables: • Answer and document every incoming call in our cloud VoIP system and log concise notes in the CRM • Maintain average call handling time without rushing the customer • Respond to all general-information emails within the same business day, using our template library • Highlight unresolved issues or patterns so we can improve our FAQs and scripts I’ll provide the phone line, a shared inbox, the CRM login, and a short knowledge-base. You bring a quiet workspace, flawless spoken English, and the patience to handle a high volume of interactions with a smile.

Project ID: 40488609

About the project

2 proposals

Remote project

Active 3 days ago

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2 freelancers are bidding on average ₹1,125 INR/hour for this job

@mauro14565

Hello, I am interested in applying for this role. I have experience working remotely in IT Support and Data Entry, where I regularly handled customer concerns, maintained accurate records, followed processes, and communicated professionally through email and other channels. These experiences have helped me develop strong attention to detail, patience, and the ability to stay organized while managing multiple tasks. I am comfortable handling a high volume of interactions, documenting call notes in CRM systems, and following established procedures to ensure customers receive accurate and timely assistance. I am also confident using email templates while maintaining a professional and friendly tone that reflects your brand. I have a reliable internet connection, a quiet workspace, and the flexibility to work the required schedule. I am a fast learner and can quickly familiarize myself with your knowledge base, scripts, and workflows. I take pride in being dependable, professional, and customer-focused, and I would welcome the opportunity to support your business and help create a positive experience for your customers. Thank you for your time and consideration. I look forward to discussing how I can contribute to your team. Best regards, Mauro Enrico Gecale

₹1,000 INR in 40 days