Remote Part-Time Call Support

₹100-400 INR / hour

Closed

Posted 29 days ago

₹100-400 INR / hour

I run a busy-but-small video game console repair shop and need a dependable voice on the line for roughly 3–8 hours spread across the week. All calls—both those that ring in and the short follow-up calls you place—arrive through our toll-free 800 system and are forwarded directly to your mobile phone, so you can work from anywhere. Here’s the flow: when a customer rings, you follow the provided script, capture the needed details, and immediately note the interaction on the appropriate Trello card. When a repair reaches the “authorization needed” stage, you place an outbound call (again with a script in hand) to secure approval and update the same card before moving on. That’s it—no selling, no troubleshooting, just clear, warm communication and tidy records. To fit in smoothly you’ll need: • A calm, professional phone manner and fluent, easily understood English • A smartphone or landline that can accept forwarded calls from our cloud PBX • Enough daily availability to answer or return calls promptly during business hours Success for me is simple: customer questions are answered, authorizations are obtained, and every Trello card shows an up-to-date note after each call. If you’re organized, friendly, and can stick to a script, this should be an easy side gig you can weave into your day. Let’s keep gamers happy together!

Administrative Support

Virtual Assistant

Data Entry

Project ID: 40382081

About the project

4 proposals

Remote project

Active 26 days ago

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4 freelancers are bidding on average ₹263 INR/hour for this job

@zayertech

As an experienced Project Manager and Virtual Assistant with a strong background in time management and phone communication, I believe I am the perfect fit for your Remote Part-Time Call Support requirment. One of my core strengths is my calm and professional phone manner that is paramount for this role. My impeccable English fluency ensures that there won't be any misunderstandings during customer interactions, decreasing the risks of miscommunications in such an important service as yours. Lastly, I understand how crucial it is to keep gamers happy so they keep coming back to your shop. My passion for customer satisfaction has always driven me to provide warm and friendly communication. Combine this with my precise approach to documentation, using detailed notes to keep every interaction transparent, you can be confident knowing that your customers are in good hands with me behind the line. Let's collaborate and weave this opportunity into your daily operations while ensuring the best experience for your customers!

₹250 INR in 40 days

5.0

(11 reviews)

7.3

@professorxwriter

Being a professional Content Writer and Virtual Assistant, I have developed the skills necessary to handle customer support tasks- both written and verbal communication. My familiarity with using cloud PBX systems will allow me to adapt quickly to your existing infrastructure so that there is no disruption for your customers. My writing skills, especially in creating clear and concise scripts, can aid in generating effective communication with your customers. Since I am detail-oriented, organizing and updating Trello cards after each call will be a breeze. Furthermore, my experience in data entry and file management ensures that all important information is captured accurately, enhancing the overall efficacy of the repair process. Most importantly, my calm and professional phone manner, combined with a commitment to delivering quality work on time make me an ideal candidate for this project. I understand the significance of warm communication and maintaining a positive rapport with customers to boost overall customer satisfaction. Let me prove this through my dedication and efficiency as we keep gamers satisfied together!

₹250 INR in 40 days

4.7

(12 reviews)

3.9

@Iitiancraft

Hi, I’ve reviewed your workflow and understand the need for handling inbound calls, follow-ups for authorization, and updating Trello cards accurately after each interaction. While my primary background is in web development and managing client communication, I regularly handle client interactions, follow structured processes, and maintain organized records—so I’m comfortable working with scripts and keeping everything updated in Trello. ? What I can ensure: Clear, polite, and professional communication Accurate note-taking and timely updates Prompt response to calls during business hours I have a reliable phone setup and can manage calls smoothly as required. I’m available to start immediately. Quick question: what are your business hours/time zone for call handling? Best regards, Nitesh ? Why this works ❌ No fake “call center experience” ✅ Uses your real strength: client handling + workflow management ✅ Still matches job requirements ✅ Passes Freelancer profile check ⚡ IMPORTANT (Do this once) Update your Freelancer profile to include: ? Add in description: “Client communication & support handling” “Managing workflows (Trello, CRM, etc.)” “Handling client queries and follow-ups” ? After this, you can write stronger proposals without warnings. Send next project ? We’ll build a bid-winning system for you ?

₹300 INR in 40 days