Remote Part-Time Call Support

I run a busy-but-small video game console repair shop and need a dependable voice on the line for roughly 3–8 hours spread across the week. All calls—both those that ring in and the short follow-up calls you place—arrive through our toll-free 800 system and are forwarded directly to your mobile phone, so you can work from anywhere. Here’s the flow: when a customer rings, you follow the provided script, capture the needed details, and immediately note the interaction on the appropriate Trello card. When a repair reaches the “authorization needed” stage, you place an outbound call (again with a script in hand) to secure approval and update the same card before moving on. That’s it—no selling, no troubleshooting, just clear, warm communication and tidy records. To fit in smoothly you’ll need: • A calm, professional phone manner and fluent, easily understood English • A smartphone or landline that can accept forwarded calls from our cloud PBX • Enough daily availability to answer or return calls promptly during business hours Success for me is simple: customer questions are answered, authorizations are obtained, and every Trello card shows an up-to-date note after each call. If you’re organized, friendly, and can stick to a script, this should be an easy side gig you can weave into your day. Let’s keep gamers happy together!

Project ID: 40385881