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All messages viewed through Roundcube are loading as completely blank for every mailbox on the server. This started right after I adjusted a few WHM /- cPanel settings, so I’m sure something I changed triggered the problem. I need someone to trace the root cause inside WHM, cPanel and Roundcube—whether it’s a dovecot/IMAP hiccup, missing MIME handlers, cache corruption, or a permissions mix-up—and restore normal message display without losing any data. Deliverables • Diagnosis summary explaining what went wrong • Configuration changes or patches applied (with exact file paths or WHM panels noted) • Confirmation that emails now render correctly in Roundcube for multiple test accounts Please be ready to work directly on the live server and keep downtime to a minimum.
Project ID: 40391192
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Active 20 days ago
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57 freelancers are bidding on average $128 USD for this job

Hello, I can fix the Roundcube blank email issue on your WHM/cPanel server. What I will check Roundcube config, cache, and MIME handling Dovecot/IMAP service status WHM/cPanel settings changes that triggered the issue Logs (Roundcube, Exim, Dovecot) File permissions and mailbox integrity What I will fix Restore proper email rendering in Roundcube Clear/rebuild broken cache if needed Correct any misconfiguration in WHM/cPanel Ensure IMAP is working correctly Deliverables Root cause summary List of fixes applied (paths/settings) Confirmation of working email display on test accounts Timeline 1–2 hours. Budget and timeline can be discussed further. Warm regards, Harpreet Singh
$60 USD in 5 days
9.5
9.5

Having worked with WHM, cPanel, and Roundcube for several years, I've dealt with and resolved various email-related challenges similar to what you're experiencing now. With my deep understanding of systems like dovecot/IMAP, MIME handling, caching, and permissions management, I am well-suited to uncovering the root cause of your issue and providing a viable solution. Throughout my 7+ years as a Full-Stack Developer, I have not only honed my skills in Linux, MySQL, and PHP but also developed a knack for troubleshooting complex technical problems quickly and effectively. Your project will be no exception. My focused approach on problem-solving translates into pinpointing what exactly went wrong in your system and then carrying out the necessary configuration changes or patches while keeping downtime to a minimum. Rest assured that I will not just fix the problem but also provide a detailed diagnosis summary along with a confirmation that emails now render correctly in Roundcube for multiple test accounts Ultimately, by choosing me for your project, not only would you benefit from my varied skill set and wealth of experience but you'll gain a thorough professional who is committed to delivering value on time and on budget. Let's discuss further how we can resolve your issue promptly while ensuring all your data is fully preserved.
$140 USD in 2 days
8.8
8.8

I can help with this, I will diagnose the blank email issue in Roundcube, apply the fix, and confirm message rendering across multiple mailboxes — with a full summary of every change made. My first checks will be Dovecot IMAP socket connectivity and Roundcube's `default_host`/`default_port` settings, since WHM config changes often break the IMAP handshake silently while Roundcube still loads the UI without errors. Questions: 1) Which WHM/cPanel settings did you adjust before this started? 2) Do you have root SSH access ready, or will this be panel-only? Send me a message and we can go over the details. Best regards, Kamran
$90 USD in 5 days
8.4
8.4

I can trace the exact WHM/cPanel/Roundcube change that caused blank emails and restore rendering without risking mailbox data. This is a live-server mail troubleshooting task, and I’m comfortable working directly in WHM, cPanel, Dovecot/IMAP, and Roundcube to pinpoint the breakage quickly. Why I’m a fit for this issue: I’ve handled cPanel/WHM mail incidents where a setting change affected MIME parsing, IMAP delivery, permissions, or Roundcube caching. I know how to isolate whether the fault is in Dovecot, PHP/Roundcube config, mailbox permissions, or a corrupted cache/plugin state. What I’ll do: - Review recent WHM/cPanel changes and relevant logs - Test IMAP/Dovecot, MIME handling, and Roundcube cache/session behavior - Apply the minimal fix needed, with exact file paths or WHM panels documented - Verify message rendering across multiple test accounts before closing You’ll get a clear diagnosis summary, the exact changes made, and confirmation that emails display normally again. If you want, I can start immediately and keep downtime to a minimum—send me server access details and I’ll begin the investigation.
$140 USD in 1 day
7.3
7.3

Hello, I understand the issue: Roundcube is loading emails as completely blank across all mailboxes right after WHM/cPanel configuration changes. That strongly suggests a server-side mail stack or Roundcube rendering dependency issue rather than user-level mailbox corruption. I will systematically trace the root cause across WHM, cPanel, Dovecot (IMAP), and Roundcube. This includes checking IMAP fetch responses, MIME parsing configuration, PHP extension dependencies, Roundcube logs, and any recent WHM changes affecting mail routing, storage, or permissions. I will also verify cache integrity and rebuild relevant indexes if needed. Once identified, I will apply the exact fix (whether it is Dovecot IMAP configuration, missing PHP MIME modules, incorrect permissions, or Roundcube config/cache corruption), and ensure emails render correctly across multiple test accounts. A rollback-safe approach will be used to avoid downtime and data risk. Deliverables will include a clear root-cause report, exact configuration changes with file paths or WHM panel actions, and validation proof showing emails displaying correctly after the fix. Q1: Can you confirm the exact WHM/cPanel changes made before the issue started? Q2: Is Roundcube running the default cPanel installation or a custom version/update?
$250 USD in 3 days
6.5
6.5

With my 12+ years of experience as a Full Stack Developer, I have honed my troubleshooting and root cause analysis skills which will be pertinent in diagnosing the reason behind your cPanel, WHM and Roundcube issue. I have worked extensively with MySQL and PHP, both of which are integral to the functionality of these platforms. My familiarity with APIs and third-party services will also work to your advantage as we can explore potential reasons for this glitch that might involve further integrations. Moreover, I am quite comfortable working in live server environments and have a meticulous approach towards problem-solving so I can ensure minimal downtime while fixing this issue. After identifying the problem, I will provide you with a detailed diagnosis summary documenting what went wrong along with the exact changes or patches applied. Finally, before signing off our engagement, I will carry out thorough tests across multiple accounts to confirm error-free rendering of emails within Roundcube. In addition to my core skill set in full stack development, my collaboration with a competent team specializing in UI/UX design and graphics enables me to handle diverse project requirements without compromising on quality or delivery timelines. Let's hop on a call soon to discuss your exact needs and how we can swiftly restore your system back to normalcy. Looking forward to working with you!
$70 USD in 5 days
7.0
7.0

Hello, I can help track down why Roundcube is showing blank emails after the recent WHM and cPanel changes. I’ve handled similar issues tied to Dovecot, MIME handlers, and permission conflicts, and I can restore proper message rendering without affecting data. I’ll trace the misconfiguration directly on the live server and apply the needed fixes while keeping everything stable. Thanks, Teo
$200 USD in 2 days
6.5
6.5

Hello my name is Nikos and Im working on the Linux server administration field for the past 12 years. Over these years I worked for two web hosting companies as a Senior Administrator managing their servers & providing customer support. I have extensive experience with the following control panels: CPanel, Plesk, Directadmin, SolusVM, VestaCP and many more. I can do what you are asking for. Message me for more details. Regards
$127 USD in 1 day
5.8
5.8

I will help you fix it now, Worked with all kind of servers and all panels since 2007 And currently working as linux system administrator If you need to start as soon as possible contact me And tell me more details about what you want to Tell the time and cost accurately, please contact me now, looking forward to work with you Best regards
$50 USD in 1 day
5.7
5.7

Hello, I am senior developer and server administrator. I can fix your WHM Roundcube Blank Email issue. Please share server credentials for me. I will check and fix Thank You
$125 USD in 1 day
5.2
5.2

I'm Akanji, a web technology expert with considerable experience in platforms like WHM, cPanel and Roundcube. My prowess in full-stack development, especially in PHP, brings value to this project. I understand that you need the root cause identified and dealt with precisely to restore the message display without any data loss. What sets me apart is a comprehensive approach to problem resolution. Before diving into the code, I ensure a solid grasp of your business goals and user needs, enabling me to customize pragmatic solutions that not only fix immediate issues but also future-proof your systems. As a result, my work embraces clean, maintainable codes that improve performance, conversions, and stability. I also pride myself on effective communication and reliable delivery; keeping clients informed throughout the project while ensuring downtime is kept at a minimum. My aim isn't only to offer quick fixes but rather complete full-stack solutions to meet your unique requirements for lasting impact. Therefore give me a chance today to not just solve this issue but also lay a solid future foundation for your email system.
$140 USD in 7 days
4.6
4.6

Hello, I understand that you're experiencing an issue with Roundcube displaying blank messages for all mailboxes, likely triggered by recent changes in WHM/cPanel settings. I appreciate the urgency of this matter and am here to help. With over five years of experience in server management and email system configurations, I have successfully resolved similar issues involving Dovecot and IMAP. My expertise in WHM, cPanel, and Roundcube allows me to efficiently diagnose and rectify such problems without data loss. To address your issue, I would take the following approach: - Conduct a thorough analysis of the WHM/cPanel settings and logs to identify the root cause of the blank message display. - Investigate potential issues with Dovecot, MIME handlers, and permissions to pinpoint any misconfigurations. - Implement necessary configuration changes or patches, documenting each step with file paths and settings used. - Perform tests across multiple accounts to ensure emails render correctly in Roundcube. I am ready to start immediately and will ensure minimal downtime during the process. Let’s discuss this further so I can assist you in restoring your email functionality. Thank you for considering my proposal.
$30 USD in 7 days
4.7
4.7

⚠️ If you're not happy, you don’t pay. ⚠️ Hi there, Thank you for sharing the issue faced with Roundcube. I can troubleshoot and fix the blank message display in Roundcube caused by recent WHM/cPanel adjustments. I will deliver: • Detailed diagnosis summary of the root cause • Applied configuration changes with precise file paths • Verification of restored email rendering for multiple test accounts You will also receive: • Direct server work and minimal downtime assurance I am confident I can resolve this efficiently. Looking forward to discussing the next steps. Best regards, Chirag.
$200 USD in 7 days
4.3
4.3

this is usually dovecot namespace config or a php imap extension mismatch after a whm update. seen it wipe out mail rendering across the whole server. takes about 30-60 min to fix once i check your roundcube logs and dovecot config. can jump on this right now. what php version is running on the server?
$150 USD in 2 days
4.4
4.4

Hello, I understand that after recent WHM/cPanel adjustments, all emails in Roundcube are loading as blank across every mailbox. The goal is a rapid diagnosis and full restoration of message display without data loss. I have extensive experience troubleshooting cPanel/WHM servers, Dovecot/IMAP configurations, and Roundcube installations. My approach: -Examine logs and configurations to pinpoint the cause (Dovecot/IMAP hiccups, MIME handler issues, -permissions, cache corruption, or PHP/Apache misconfigurations). -Apply precise fixes or patches, noting exact file paths, panel changes, and commands for your records. -Test multiple accounts to ensure all messages render correctly in Roundcube. -Deliver a diagnosis summary and applied changes for your documentation. Questions: Which cPanel/WHM version and Roundcube version are running? Do you have any custom Roundcube plugins or themes active that could interfere? Was this server recently upgraded or migrated, or only settings changed? I can work directly on the live server, minimize downtime, and restore full email visibility safely and efficiently.
$140 USD in 7 days
4.6
4.6

Hello, I'm Dax, a Senior Full-Stack and AI Automation Engineer with 6+ years of experience in PHP, MySQL, Linux, and Web Hosting. I understand the issue you are facing with Roundcube displaying blank emails after adjusting WHM/cPanel settings. I specialize in diagnosing and resolving complex server-related issues like this. I will thoroughly investigate the root cause within WHM, cPanel, and Roundcube to restore normal message display without data loss. I will provide a detailed diagnosis, apply necessary configuration changes, and ensure emails render correctly in Roundcube for multiple test accounts. Let's discuss this further in chat to address your requirements effectively. Regards, Dax
$200 USD in 1 day
4.3
4.3

As an experienced full-stack developer with a decade in the field, I am well-equipped to handle the complexities of your WHM Roundcube challenge. My skills in MySQL and PHP, combined with my proficiency in CMS development and management, position me perfectly for locating and mending any hiccups within your system's settings. Beyond my technical abilities, my clients appreciate my approach as an engaged problem-solver. I make it a point to understand your unique business objectives so I can deliver customized and future-ready solutions that align with your needs. Additionally, my track record in navigating database issues and optimizing performance guarantees the utmost diligence in taking care of your server without compromising any data. Collaboration and communication are paramount to me. To minimize downtime while guaranteeing efficient diagnosis and resolution, I'll work directly on your live server as per your requirement whilst ensuring minimal disruptions. I am truly excited at the prospect of resolving this issue for you and look forward to commencing our project at the earliest possible opportunity.
$50 USD in 5 days
4.9
4.9

Hi there! You are dealing with Roundcube suddenly showing blank emails across all mailboxes and the real challenge is isolating whether WHM changes broke IMAP/Dovecot communication, MIME rendering, or Roundcube’s PHP/webmail configuration layer. I’ve handled similar cPanel/WHM mail outages where Roundcube rendered empty messages due to broken IMAP extensions, corrupted cache directories, or PHP module mismatches after server-level configuration changes. In those cases, the fix required careful validation across Dovecot, Exim, and Roundcube without affecting live mail delivery. I will trace the issue directly inside WHM, cPanel, Dovecot logs, and Roundcube configuration, then restore proper IMAP message rendering by correcting any service mismatch, cache corruption, or PHP/MIME handling issues. I will also verify multiple test mailboxes to ensure stable message display before sign-off. Check our work: https://www.freelancer.com/u/ayesha86664 Do you recall exactly which WHM setting changes were made before the issue started, or should I reconstruct the change timeline from logs? I am ready to start — just say the word. Best Regards, Ayesha
$110 USD in 7 days
4.3
4.3

Hi, I've carefully reviewed your issue with Roundcube showing blank emails after recent WHM/cPanel changes. With extensive experience in managing cPanel servers and troubleshooting email systems, including dovecot and Roundcube configurations, I am confident I can quickly identify the root cause of this display problem. I will perform a thorough diagnosis looking at dovecot/IMAP functionality, MIME handling, cache integrity, and permission settings. Once identified, I'll provide a detailed summary and implement precise fixes with documentation of all changes made, ensuring no data is lost. I will also verify email rendering across multiple test accounts to confirm the resolution. I understand the critical nature of this live server issue and will keep downtime minimal while working directly on the environment. I can start immediately and aim to complete within 2 days. Could you share any recent specific cPanel or WHM setting changes you made before this issue started? Best regards,
$155 USD in 18 days
3.9
3.9

As a web and software developer, specializing in digital solutions for a variety of industries and clients, I would be an excellent fit for diagnosing and resolving the issues you are experiencing on your WHM /- cPanel. My wealth of experience with MySQL, PHP and system architectures enables me to approach these problems systematically and provide precise solutions. My skills have been honed over years of developing websites, mobile applications, SaaS products, automation workflows and more. I thrive on bringing innovative approaches to complex challenges. This project particularly interests me because it requires problem-solving skills that go beyond just coding; it involves deep understanding of system integrations like those of WHM, cPanel and their impact on Roundcube. What sets me apart is my client-centered approach that focuses not only on technical requirements but also your business goals. My goal is a reliable, efficient delivery without compromising quality or security; minimizing the downtime while effectively fixing the problem.
$200 USD in 5 days
3.9
3.9

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