Bilingual Customer Service Support -- 2

@Tanmoy236

Warm Hello! I specialise in customer support and outbound technical assistance with 9+ years of experience handling multilingual (Portuguese & English) customer service, account troubleshooting, and CRM-based workflow management. Here's how I can help: Handle outbound support calls in native-level Portuguese and fluent English Provide clear, calm, and solution-focused technical account assistance Perform structured follow-up emails after every call to ensure resolution clarity Accurately log all interactions in Endurance CRM (issue type, actions, outcome, resolution status) Ensure consistent follow-through so every customer receives complete support coverage Escalate unresolved issues properly while maintaining professional communication standards Maintain disciplined call tracking, reporting, and task completion workflows I’m comfortable working in high-volume outbound environments where accuracy, empathy, and structured documentation are critical for customer satisfaction. I can start immediately and adapt quickly to your templates, call scripts, and CRM workflow. Do you already have predefined escalation rules inside Endurance CRM, or should I help standardise the resolution and escalation categories for better reporting consistency?

@Lizabeth52

Hello! I hope you're doing well. I went through your project brief carefully, and I can see that you're looking for a bilingual customer support specialist to manage outbound support calls and assist customers with account-related issues professionally and empathetically. From my experience working with an internet service provider company, I handled customer requests, payment concerns, and technical support issues while escalating cases to the appropriate departments and documenting everything properly in the CRM system until resolution. I understand that customers want to feel heard, especially when dealing with unresolved issues. I’m comfortable handling both routine and irate customer interactions calmly while maintaining professionalism and empathy. As your Customer Support Specialist, here's how I'm expected to assist you • Ensure every assigned customer receives follow-up calls and confirmation emails • Accurately record all call details and resolutions in Endurance CRM • Follow through on unresolved issues until they are solved or properly escalated • Provide friendly, professional, and clear communication throughout the process I’m looking forward to discussing how my communication and customer support skills can contribute to ensuring your customers are fully satisfied. I’m available to get started right away. Warm regards, Elizabeth

@tangramua

Dear ,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in CRM, Technical Support, Customer Service, Email Handling, Documentation, Account Management, Customer Experience and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.     

@adily1

Hey , I just finished reading the job description and I see you are looking for someone experienced in Customer Service, Documentation, Account Management, Email Handling, Technical Support, Customer Experience and CRM. This is something I can do. Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: 1. These are all the requirements? If not, Please share more detailed requirements. 2. Do you currently have anything done for the job or it has to be done from scratch? 3. What is the timeline to get this done? Why Choose Me? 1. I have done more than 250 major projects. 2. I have not received a single bad feedback since the last 5-6 years. 3. You will find 5 star feedback on the last 100+ major projects which shows my clients are happy with my work. Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) I will share with you my recent work in the private chat due to privacy concerns! Please start the chat to discuss it further. Regards, Adil.

@emilesd617

Hi, I am a bilingual customer support and account management specialist with 8 years of rich experience in software development and customer operations, with a background in technical support, CRM workflows, email handling, and customer communication. I am familiar with CRM systems, technical troubleshooting workflows, customer follow-up handling, and documentation processes. For this project, the most important part is maintaining clear and professional communication while making sure account issues are resolved and documented correctly in the CRM system. I can handle outbound follow-up calls and emails in Portuguese and English, track all customer interactions accurately, and ensure issues are either solved efficiently or escalated properly. I'm an individual freelancer and can work on any time zone you want. Please contact me with the best time for you to have a quick chat. Looking forward to discussing more details. Thanks. Emile.

@FizzaNadeemK

Hi, I have reviewed your requirements and I can provide professional, native-level Portuguese and English outbound customer service support focused on resolving technical account issues. I will ensure every customer receives a follow-up call and confirmation email, logging all interactions accurately in Endurance CRM with issue category, actions taken, and resolution. My approach combines empathy, clear communication, and disciplined follow-through to guarantee customer satisfaction while maintaining a friendly, professional representation of your company. I am available for a quick start and can also have a brief call to align on call scripts, templates, and priority workflows. Could you confirm the average call volume expected per day and whether any escalation protocols are already in place? Best Regards, Fizza

@swatijain5558

With extensive experience in outbound customer support, fluent in both Portuguese and English, I am well-equipped to handle technical account issues effectively. Do you have specific protocols or preferred approaches to ensure seamless integration with your Endurance CRM system for call logging? Regards, CA. Swati Jain, CPA | Indian CA & CS

@HIMANSHUVERMA11

Hi, I can help with this role. I have experience in customer support, clear communication, and careful CRM documentation, and I can follow up with customers professionally to make sure issues are resolved. I’m ready to start quickly and would be glad to contribute to your team.

@ronakr787

Hello, I’m interested in supporting your customer service operations. I have experience handling customer communication, technical issue follow-ups, email support, and CRM documentation with strong attention to detail and professionalism. I can confidently manage outbound follow-up calls, resolve account-related concerns, and ensure every interaction is properly logged in Endurance CRM with accurate notes and resolutions. I understand the importance of empathy, patience, and clear communication when assisting customers, especially during technical or account-related issues. What I can provide: • Professional outbound customer support • Accurate CRM updates and documentation • Timely follow-up emails and escalation handling • Strong communication and customer satisfaction focus • Quick learning ability for your product briefs and workflows I am available to start immediately and can maintain consistent follow-through until each customer issue is fully resolved. I would be happy to discuss your workflow and support requirements further. Thank you.

@sonamv96

Hi, I've spent 1.5 years at Capgemini's Technical Assistance Center (TAC), where I managed 500+ support tickets handling techninal issues, account issues, follow-ups, and resolutions end-to-end. I know how to stay calm, empathetic, and professional with technical customers even in high-pressure situations. You can check my experience if you want. I'm comfortable with outbound calls, email follow-ups, and logging every interaction accurately in CRM systems exactly what your Endurance CRM workflow requires. I can start immediately. Looking forward to working together!

@letswork92

Hello, I understand that you’re looking for a bilingual customer service specialist to handle outbound support calls effectively while ensuring technical issues are resolved timely. This role is crucial for maintaining customer satisfaction and trust. With over 12 years of experience in various domains, I have honed my skills in communication and empathy, which are essential for addressing account issues efficiently. My proficiency in tools like Salesforce and CRM systems ensures meticulous logging of interactions, aligning perfectly with your requirement to capture issue categories and resolutions accurately. In addition to a strong background in customer service, I am also familiar with technologies such as Node.js and AWS to streamline processes if needed. Your focus on follow-up calls and email confirmations resonates well with my approach to customer engagement. Could you share more about the types of account issues we’ll be addressing? Looking forward to collaborating! Best regards, [Your Name]

@johnp375

Hi, I am a native Portuguese speaker with native-level English proficiency, perfectly suited for this bilingual support role. I have extensive experience in outbound technical support and account management. I understand the importance of the "follow-up" process. I will ensure every customer receives a prompt, friendly call and a clear confirmation email. I am highly organized and detail-oriented, guaranteeing that 100% of interactions are logged accurately in your Endurance CRM. My focus is on First Contact Resolution (FCR) to ensure customer satisfaction while strictly adhering to your templates and product briefs. I pride myself on empathy and professional communication. I am available to start immediately. Let's discuss how I can help resolve your support backlog.

@sahilraj2097

Hi, I’m interested in supporting your project with my 4+ years of experience in customer service and operations management. I started my career as a Customer Service Executive, where I developed strong communication and problem-solving skills. I then worked as a Subject Matter Expert (SME) for 2 years, handling escalations, ensuring quality, and supporting team members. Currently, I am working as a Team Leader with 1 year and 9 months of experience, where I manage team performance, ensure SLA targets are met, and handle client requirements efficiently. I also have strong experience in team management, reporting, and workflow coordination. I am proficient in MS Office and comfortable taking on additional responsibilities beyond my core role. I am confident in delivering high-quality work, meeting deadlines, and adapting to client needs. I would be happy to discuss your requirements in detail and contribute to your project’s success. Looking forward to your response. Best regards, Sahil Raj

@DartagnanM

Hi there, Thank you for sharing your detailed project requirements. With extensive experience in bilingual customer service and outbound technical support, I fully understand the importance of precise communication and thorough follow-up to resolve account issues efficiently. Your emphasis on accurately logging every interaction in Endurance CRM aligns perfectly with my disciplined approach to documentation, ensuring no detail is missed. To future-proof this process and prevent costly fixes later, I suggest integrating proactive issue identification protocols during follow-ups. This will help us catch potential complications early and enhance customer satisfaction. Could you please clarify the typical account issues faced and any escalation guidelines you prefer? This will allow me to tailor my approach even further. You can trust that I offer reliability, professionalism, and empathy, all at a competitive rate in exchange for your valued review. I am committed to delivering seamless support without room for error so you avoid any need to revisit issues. Looking forward to your response. Best regards, Dartagnan Marneweck