Arabic Language Support Specialist Needed

₹35000-45000 INR

Closed

Posted 7 days ago

₹35000-45000 INR

Paid on delivery

Job Description We are looking for an Arabic Language Support Specialist with strong communication skills in both Arabic and English. The ideal candidate should be customer-focused, tech-savvy, and capable of handling translations and customer interactions effectively. This role is ideal for someone who can manage support queries while ensuring accurate communication across languages. Key responsibilities ● Respond to customer queries via email, chat, or calls in Arabic and English ● Translate customer communications, product content, and support materials between Arabic and English ● Understand the SaaS product to assist customers with their queries ● Work closely with internal teams to resolve customer issues ● Maintain clear documentation of queries, translations, and resolutions ● Ensure timely follow-up and closure of all support tickets ● Support in improving customer experience for Arabic-speaking users Required Experience ● Fluency in Arabic and English (read, write, and speak) ● 1–2 years of experience in customer support, translation, or a similar role ● Customer-first mindset and ability to handle queries professionally. ● Basic understanding of SaaS platforms or strong willingness to learn ● Good communication and interpersonal skills ● Tech-savvy with the ability to quickly understand product workflows ● Organized, detail-oriented, and proactive ● Prior experience in a B2B SaaS company. Working Hours This is a part-time remote role, requiring availability of 4 - 5 hours per day aligned with Gulf Standard Time (GST, UTC+4) for a period of 6 months.

English (UK) Translator

Project ID: 40389545

About the project

3 proposals

Remote project

Active 6 days ago

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3 freelancers are bidding on average ₹41,763 INR for this job

@siddhantsingh326

Hello, I see that you're seeking an Arabic Language Support Specialist who can bridge communication between your SaaS product and Arabic-speaking users. With the nuances of language and cultural context, ensuring clarity in translations will be key to enhancing customer satisfaction and reducing support escalations. To kick off, I would prioritize understanding your SaaS platform thoroughly so I can assist customers effectively right from the start. This foundational knowledge will enable me to respond accurately to queries and translate content with confidence, ensuring that users feel supported in their native language. Additionally, establishing clear documentation processes for queries and translations will streamline support operations and enhance team collaboration. I have relevant experience in customer support within a B2B SaaS environment, which aligns perfectly with your needs. You mentioned requiring 4-5 hours of availability; could you specify if there are peak hours when support is most critical? Looking forward to your response!

₹35,290 INR in 28 days

5.0

(16 reviews)

3.7

@rakiakhaskhoussy

Hello, I’m interested in this role as an Arabic Language Support Specialist. I am fluent in both Arabic and English, with experience handling customer communication, translation, and support tasks in a clear and professional way. I have worked in roles that required responding to client queries, managing written communication, and ensuring accurate translation between Arabic and English. I am comfortable using digital tools and can quickly adapt to new systems. While my experience with SaaS is basic, I am ready to learn and understand the product to provide effective support. I focus on clear communication, timely follow-up, and keeping work organized. I can handle customer interactions calmly and ensure issues are followed through to resolution. I am available part-time (4–5 hours daily) and can align with GST working hours over the 6-month period. Thank you for considering my application. I would be glad to contribute and grow in this role. Best regards.

₹40,000 INR in 7 days