Bilingual Online Guest Support

I run a Chinese-owned hostel brand that welcomes guests from all over the world. I’m expanding our remote team and need an online customer service representative who can switch comfortably between Chinese and English, with Chinese taking priority whenever a guest prefers it. Your day will revolve around live-chat and mobile app support: answering booking questions, guiding guests through check-in instructions, forwarding maintenance requests to the on-site team, and translating short messages when needed. Familiarity with basic computer software, common chat platforms, and smartphone apps is essential, but previous hospitality experience is not—we provide full, paid onboarding that covers our PMS system, tone guidelines, and escalation paths. The role is open to everyone, though we have found that female agents often match our brand voice best, so women are especially encouraged to apply. What matters most is a warm, patient demeanor and the ability to think on your feet when multiple chats are active. Send a short note introducing yourself in both Chinese and English, along with your available weekly hours and the devices you’ll be using. Once we talk, I’ll outline the shift options and get you started with our quick training modules so you can begin helping guests right away.

Project ID: 40431701

Location: 德国