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I’m looking for someone who can effortlessly switch between English and Spanish while keeping our customers happy and our digital presence organized. On a typical day you will: • Clear the shared inbox, draft or send replies, flag anything that needs my input, and keep the folders tidy. • Jump on email, phone, or live-chat whenever a customer reaches out with a general question about our products or services, making sure every interaction feels personal and concise. • Schedule and monitor posts across our social media accounts, respond to comments and direct messages, and alert me if a public concern needs a quick escalation. You should feel comfortable inside Gmail (or a similar client), basic help-desk tools such as Zendesk or Freshdesk, and the usual social platforms—Facebook, Instagram, X, TikTok. A clear speaking voice, reliable internet, and a knack for friendly, solution-focused communication are crucial. Acceptance criteria for each shift: • Inbox brought to “zero” with no message older than 24 hours. • All chat sessions and calls logged with brief notes. • Social channels checked and any engagement requiring my attention highlighted. • End-of-day summary sent before you sign off. If you’re proactive, detail-oriented, and genuinely enjoy helping people in both languages, I’d love to hear how you can slot into this routine right away./ Budget $3-$6 depending on experience.
Project ID: 40440876
14 proposals
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14 freelancers are bidding on average $9 USD/hour for this job

Hi, I’m a Social Media Marketing Specialist with proven experience across platforms like TikTok, LinkedIn, Facebook, Twitter (X), Instagram, YouTube, and Google. I help businesses grow their online presence with real, active audiences from targeted locations including the USA, Canada, UK, Australia, and worldwide. My focus is always on delivering genuine engagement and ensuring customer satisfaction. **My services include:** * Designing eye-catching creatives and graphics * Creating consistent, high-quality content * Scheduling and posting regularly to maintain engagement * Promoting posts to increase reach and visibility * Managing brand mentions and online reputation * Building engaging features and content strategies for your brand I am dedicated to helping your brand stand out and achieve measurable growth. I look forward to working with you. Best regards, Bapilal Tikader
$4 USD in 40 days
6.3
6.3

Drawing from over a decade of experience in digital marketing and AI-driven automation, I can seamlessly meet the demands of your Bilingual Virtual Assistant role. As an AI expert with significant proficiency in social media marketing, I'm well-versed in handling platforms like Facebook, Instagram, X, TikTok, which will be pivotal for scheduling and monitoring your brand's online presence. Furthermore, my mastery of various AI tools has cultivated exceptional organization and time-management skills necessary for effectively managing shared inboxes and drafting appropriate responses for customers. My stakeholder-centric approach aligns with your objective of retaining happy customers; delivering personalized yet concise interactions to ameliorate any concerns comes naturally to me. Last but not least, as someone who has built automated systems functioning on autopilot, I'm highly proactive and detail-oriented in my approach. This ensures that your inbox is brought to zero before each shift ends, summarizing the day's activities for your quick review. In terms of price point, I fall within your budget range without compromising on quality or efficiency. Choose me as your bilingual virtual assistant and let's bring a new level of proficiency and satisfaction to your customer-facing operations.
$5 USD in 40 days
4.9
4.9

Hello, I understand that you are seeking a bilingual Virtual Assistant proficient in English and Spanish to manage customer interactions and maintain digital organization. With expertise in Gmail, help-desk tools like Zendesk or Freshdesk, and social media platforms, I can efficiently handle your shared inbox, customer inquiries, and social media engagement. My experience in providing personalized and prompt responses, along with my knack for solution-focused communication, ensures customer satisfaction and brand consistency. I am committed to meeting the acceptance criteria for each shift, ensuring that your inbox is cleared, interactions are logged, and social channels are monitored effectively. With effective communication and organizational skills, I am confident in seamlessly integrating into your routine and enhancing your digital presence. Best regards.
$5 USD in 40 days
3.5
3.5

Having perfected the art of multitasking and problem-solving throughout my 17+ year career in freelancing, I understand firsthand how effective communication serves as the backbone for any successful business. Fluent in both English and Spanish, I am equipped to masterfully handle your shared inbox, ensuring prompt, personalized and organized customer interactions that keep customers content. My proficiency with Gmail, as well as other major help-desk tools such, will ensure your inbox is always up-to-date and no customer query goes unanswered for more than 24 hours. As a seasoned freelancer who has earned well over €500,000 from projects completed worldwide with a satisfied clientele across 200+ countries, I can confidently affirm that my problem-solving abilities are second-to-none. Given my thorough understanding of social media platforms like Facebook, Instagram, X and TikTok, monitoring scheduled posts, responding to comments and direct messages on your behalf won't be an issue. Moreover, with the importance of efficiency paramount in our increasingly fast-paced digital era I guarantee an end-of-day summary will be sent before I sign off daily. I am dedicated to client satisfaction and always strive to meet their expectations on all fronts. For an experienced virtual assistant who is available 24/7 to work with clients from any time zone while providing premium service, chose me. Your trust won't be misplaced on PVSYS Group India.
$8 USD in 40 days
3.4
3.4

Hi , You need an expert in Customer Service, Virtual Assistant, Data Entry, Social Media Marketing, Spanish Translator and Email Handling, and I have a tailor-made solution ready for you. Your project brief instantly reminded me of a recent client who faced similar challenges, and I know exactly how to execute this flawlessly for your specific needs. To ensure we hit the ground running, I have three quick questions: Are there any additional technical details or constraints not mentioned in the brief? What is the primary hurdle currently blocking your progress on this? What is your strict timeline for completion? Why trust me with your project? The Record: 250+ Projects. 6+ Years. 100+ consecutive 5-star reviews. The Standard: Zero misses. I don’t just finish the job; I guarantee flawless execution. The Availability: Full-time freelancer, online 9 AM - 9 PM EST. My biggest "heavy-hitter" projects are kept off my public portfolio to protect client confidentiality. Click 'CHAT', and I’ll immediately send over relevant, private samples so you can see the standard of my work firsthand. Best regards, Muhammad Arsalan
$10 USD in 34 days
2.1
2.1

Hi there, I can seamlessly take ownership of your shared inbox, handle customer inquiries, and keep your social media presence highly organized. With my strong technical background, I am completely comfortable navigating Zendesk, Freshdesk, and all major social platforms to ensure your inbox consistently hits 'zero' within the 24-hour mark. I am highly organized, detail-oriented, and fully prepared to deliver friendly bilingual support, log all interactions meticulously, and send your required end-of-day summaries to keep everything running smoothly. Let's connect!
$5 USD in 40 days
2.2
2.2

Hello, I’d be delighted to help you with Bilingual Virtual Assistant Needed (English/spanish). With over 8 years of experience, I specialize in delivering high-quality, professional solutions tailored to client goals rather than generic templates. I provide reliable support and assistance to help streamline operations and keep everything running smoothly. Please come over chat and discuss your requirement in a detailed way. Best regards, Khadija Amin freelancer.com/u/khadijaamin9
$5 USD in 40 days
2.3
2.3

Yes! You are on the right bid. I have read all project details and descriptions regarding Bilingual Virtual Assistant Needed (English/spanish) I will save your time by letting my work speak for you. If I am lucky enough to get your attention, please feel free to reach me so we can spend 10-15 minutes and discuss everything ;) You can check my portfolio and reviews regarding your Project: https://www.freelancer.pk/u/Q@d33rM3hdi Best regards! Qadeer Mehdi!
$50 USD in 31 days
0.4
0.4

I am a native Spanish speaker and English is my working language, so switching between the two is natural rather than an extra step. For the daily workflow: inbox to zero within 24 hours, customer responses in both languages kept concise and solution-focused with anything needing your attention flagged before I move on, and social channel monitoring across Facebook, Instagram, X, and TikTok with engagement logged and escalations highlighted in the end-of-day summary. I am familiar with Gmail, Zendesk, and Freshdesk. I work async by default, which fits the routine you have outlined — I handle the shift, log everything, and send the summary before signing off without needing real-time check-ins. Let me know your timezone and preferred shift window and I can confirm fit. Vicente
$6 USD in 30 days
0.0
0.0

Hi, I’m fluent in both English and Spanish and experienced in handling customer support across email, chat, and social media. I’m comfortable with inbox management, tools like Zendesk, and keeping communication clear and organized. Available to start immediately and handle daily tasks efficiently.
$3 USD in 40 days
0.0
0.0

Hello, I’m very interested in this position. I’m an English teacher and translation student with strong bilingual communication skills in English and Spanish, and I’m comfortable handling customer interactions in both languages with clarity and professionalism. I have experience managing multiple responsibilities at once, including responding to messages, organizing information, and maintaining clear communication. I’m detail-oriented and proactive, so keeping the inbox at zero, tracking conversations, and sending end-of-day summaries fits naturally with how I work. I’m also comfortable using tools like Gmail, social media platforms, and learning help-desk systems such as Zendesk or Freshdesk quickly. My focus is always on providing friendly, concise, and solution-oriented responses that make customers feel heard and supported. I have a clear speaking voice, reliable internet, and I’m ready to adapt to your workflow from day one. I’d be happy to get started right away. Best regards.
$5 USD in 40 days
0.0
0.0

As someone who is fluent in both English and Spanish, I believe my linguistic skills will be a valuable asset to your team. Having worked in various customer service-oriented roles, such as sales, teaching, interpretation, and proofreading, I have honed my ability to communicate effectively with people from diverse backgrounds. I understand the importance of maintaining a clear and concise virtual presence for your company. It would be my pleasure to alleviate some of the workload while providing personalized and concise communication for your customers - something I genuinely enjoy!
$8 USD in 40 days
0.0
0.0

Franksville, United States
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Member since Oct 20, 2013
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