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I need assistance in addressing 6-10 negative Google reviews, primarily stemming from customer service complaints. Ideal Skills and Experience: - Proven track record in managing online reputation - Experience in responding to and resolving negative reviews - Strong communication skills - Ability to provide examples of past work in similar projects Please include past work in your application.
Project ID: 40466674
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23 freelancers are bidding on average $392 AUD for this job

Hello Dear Client, As a native English speaker with vast experience in customer support, administrative assistance, and virtual assistance, I am confident that I am a great fit for this position. I have excellent communication skills and can effectively interact with people from diverse backgrounds. I am also very patient with customers to ensure 100% satisfaction.I am also savvy in email management, data entry, inventory management among other skills. You are guaranteed reliability, effective communication, and tasks completed accurately and on time. I am available for up to 60 hours per week and am seeking a full-time, long-term opportunity. I have experience using different CRMs and am open to learning any new tools to ensure success in this role. Kindly send me a message for further discussion. Regards, Purity Tai
$300 AUD in 40 days
8.3
8.3

Hi there, We can support this by reviewing the 6-10 negative Google reviews, identifying the main customer service themes, and drafting clear, professional responses aligned to your brand voice. We have experience in online reputation support, customer support messaging, and structured communication that helps address feedback calmly and consistently. We will prepare tailored responses, note any patterns that may need internal follow-up, and keep the scope practical and commercial. We will not imply any specific outcome on review removal or platform actions. We can also work from past examples and any tone guidance you provide. Best Regards, 8veer
$385 AUD in 4 days
5.1
5.1

Good day! Our team has experience managing online reputation and professionally handling negative Google reviews in a way that protects brand credibility while improving customer trust. We understand how important it is to respond carefully to customer service complaints without escalating the situation publicly. For your project, we can: • Review each negative review individually • Draft professional, brand-safe responses tailored to the complaint • Help de-escalate customer frustration while maintaining a positive public image • Identify patterns in the complaints and suggest practical improvements • Provide response strategies for future review management Our approach focuses on: • Calm and empathetic communication • Protecting your reputation publicly • Encouraging offline resolution where appropriate • Maintaining compliance with Google review best practices We have previously worked with local businesses and service-based companies to improve public review perception and customer response quality. Examples of our past work include: • Responding to customer service and delivery complaints • Managing review recovery campaigns • Improving review response consistency across Google Business Profiles We can begin by auditing the 6–10 reviews and preparing customized responses for approval before posting. Fast turnaround and clear communication throughout the process are guaranteed.
$500 AUD in 7 days
4.0
4.0

Hi, I’ve worked on many admin and virtual assistant tasks including email handling, scheduling, and data entry. I’m also familiar with Conflict Resolution, Public Relations, Customer Support, Customer Experience, Digital Marketing, Customer Service, Brand Management and Social Media Management and similar projects. Feel free to message me if you'd like to discuss further.
$640 AUD in 1 day
3.7
3.7

✅ GMB SEO Promotion Work Plan – 100% White Hat Strategy ✅ I specialize in promoting Google My Business (GMB) profiles through high-quality, SEO-focused backlinks, helping local businesses improve Google Maps visibility, local search rankings, and organic traffic. Using a proven local SEO approach, I focus on safe, white-hat backlink strategies that strengthen your GMB authority and support long-term local growth. What I Offer: ✔ High-quality, niche-relevant local SEO backlinks ✔ Google My Business (GMB) profile promotion ✔ Location & keyword-focused backlink strategy ✔ Contextual backlinks from authoritative, local-relevant sites ✔ Citations & indexing support for faster visibility ✔ Competitor backlink & local SEO analysis ✔ Anchor text optimization for local keywords ✔ Safe, white-hat SEO practices ✔ Detailed backlink & progress reports Why This Works: ✔ Improves Google Maps & local pack rankings ✔ Increases local organic traffic & calls ✔ Strengthens business authority & trust signals ✔ Boosts visibility for location-based searches ✔ Supports long-term local lead generation My goal is to naturally promote your GMB address and local business using ethical SEO techniques that comply with Google’s guidelines and minimize risk. I’d be happy to review your GMB profile and create a custom local backlink strategy based on your business niche, location, and competition. Best regards,
$251 AUD in 31 days
3.4
3.4

As a seasoned professional in online reputation management and GMB reviews, I am equipped with the necessary skills to tackle your negative Google reviews head-on. In my long track record in digital marketing, I've successfully helped numerous businesses improve their online reputation, increase visibility, and win back customer trust. I’d gladly provide you with examples of how I’ve positively resolved complaints similar to yours. What sets me apart is my dedication to client satisfaction and effective communication. Understanding fully that your business is unique, I exercise flexibility in formulating strategies tailored for your specific needs. My proficiency in local SEO ensures that not only will your negative reviews be addressed but also that positive ones are promoted more prominently. Furthermore, my versatility extends beyond reputation management as I can offer valuable insights into other aspects of your online presence such as social media marketing. Indeed, choosing me would not only grant you a reliable solution to your negative reviews but also a passionate partner dedicated to the growth of your business. Let's work together and turn those negatives into positives!
$345 AUD in 1 day
0.8
0.8

Hi! I've converted 1000+ negative reviews into positive ones over 5+ year (Google Play & App Store). My work helped increase user reply/update rates, and improve overall app ratings from under 4.5 to 4.6–4.7+, contributing to stronger brand trust, visibility, and app ranking performance. A customer-centric mindset has always been my core principle when handling user issues, helping users feel heard while still protecting brand image and trust. I can help professionally handle your 6–10 Google reviews and protect your brand image. More detailed project examples can be shared via inbox.
$250 AUD in 2 days
0.4
0.4

Hello, I have understood your requirement for addressing 6-10 negative Google reviews related to customer service complaints. With over 500 completed projects in graphic design, I have the expertise to provide a clear and professional solution to manage your online reputation effectively. I am Aqsa, a freelancer with 5 years of experience in Social Media Management and Brand Management. I specialize in handling online reputation and have successfully resolved negative reviews in the past. To view examples of my work, please visit my portfolio: https://www.freelancer.pk/u/Aqsa4400/AqsaDesignz I would love to discuss your project further. Let's connect in the chat to explore how I can assist you. Thanks, Aqsa
$250 AUD in 2 days
0.0
0.0

Hello! eBay stores usually struggle when customer replies are slow or order tracking becomes messy, so my focus would be keeping listings, customer communication, and order handling organized and reliable every day. I can help with product listings, updating descriptions, and keeping the store organized professionally. I’ll respond to customer emails and after sales questions clearly in both English and Mandarin when needed. I can handle order processing, logistics tracking, shipment verification, and customer follow ups carefully. I work independently, pay attention to details, and learn new systems quickly without needing constant supervision. I’m comfortable with flexible remote work and long term cooperation focused on stable daily operations and customer satisfaction. I’m interested in long term collaboration and understand that reliable communication is very important in a distributor style business model. What types of products are you mainly selling right now? Approximately how many daily orders or customer messages do you usually handle? Thank you very much.
$300 AUD in 7 days
0.0
0.0

Hi, My name Xavera from Indonesia. I'm able to work with tight deadlines and under pressure, i work with a lot of people and experienced in handling people complaints towards services i provide in my office. i work with Greece based company means that the owner regularly visit Indo with their clients, in their visit time the clients also held several events such as conference and gala. I am the one who's elected to run the event with few of my fellow committee. handling an events for them make me able to work with many people and vendors and help me grow my communication skill, public relation with internal and external vendors, Able to propose effective solutions and compromises in handling events with limited time and receive the after-party appraisal report.
$500 AUD in 7 days
0.0
0.0

This assignment aligns perfectly with my background, as I have helped clients manage and improve their online reputations by addressing challenging feedback with care and professionalism. I understand your need for thoughtful, clear, and constructive responses to 6-10 negative Google reviews, mainly related to customer service issues, aiming to restore trust and present your business in a clean, professional, and user-friendly light. My expertise lies in crafting seamless, integrated responses that engage customers positively while mitigating negative impressions. Though I am new to freelancer, I have extensive experience tackling similar tasks off platform and am happy to offer my services at a discounted rate to build my reputation through your feedback. I would like to talk more about your project and discuss the points in which I think this should be handled. Regards, Louis Brink
$300 AUD in 14 days
0.0
0.0

Hello, I understand that managing negative Google reviews, especially those related to customer service, can be quite challenging. Addressing these reviews is crucial for maintaining your brand's reputation and trustworthiness. With over 12 years of experience in online reputation management, I have successfully assisted businesses in crafting thoughtful responses that not only address the customers' concerns but also showcase a commitment to improving their services. My expertise extends to using technologies like React.js for front-end solutions and Node.js for back-end support, ensuring a comprehensive approach to your needs. In my previous projects, I have helped clients turn negative feedback into positive interactions, showcasing their dedication to customer satisfaction. I can provide examples of how I've effectively transformed reviews into opportunities for engagement. What specific feedback have you received that you believe should be prioritized in addressing? Looking forward to collaborating with you! Best regards, [Your Name]
$750 AUD in 7 days
0.0
0.0

Dear Clients, I am Lita, I see you are looking someone that can handle and solve negative Google reviews. Hence, I've experience as a Leader of Warehouse and Customer Service about 5 years. Thus, I had ever solved problems in my team and customer problems in a real time. I'm looking forward to helping you with this project. Regards, Litha
$500 AUD in 7 days
0.0
0.0

I'll handle it, don't worry. The real challenge here is bridging the gap between customer dissatisfaction and restoring genuine trust through thoughtful, user-centric responses. Your reviews require more than generic replies, they need seamless personalized communication that acknowledges concerns and transforms negative impressions into opportunities for positive engagement. My background in online reputation management includes crafting integrated response strategies that prioritize empathy and resolution. Although I am new to the Freelancer platform, I bring real-world experience and a proven track record of delivering projects beyond this platform. In prior work, clients saw a measurable improvement in public perception and customer retention after addressing feedback with authentic constructive dialogue. Let's connect and explore how we can bring your vision to life. Regards, Ahead Solutions P.S. If you're not happy with our work, you don't pay.
$300 AUD in 7 days
0.0
0.0

Hi, This is exactly the kind of project I can help with—improving your online reputation in a clean and effective way. Before we begin, just one quick question—are you looking to manage existing reviews or also build more positive visibility moving forward? I can align perfectly with your goal. I focus on professional review management strategies—responding effectively, improving brand perception, and helping push positive engagement so your overall rating improves naturally. I can also guide on optimizing your Google profile and strengthening your brand presence to reduce the impact of negative feedback. Ready to start immediately and help you handle this properly. Best regards, Diksha
$250 AUD in 1 day
0.0
0.0

As an adept graphic designer with over 8 years of experience in the creative industry, I can offer more to your project than just addressing negative reviews. Given that reputation management is a holistic process, my design skills will come in handy when designing a comprehensive strategy, starting from how we'll respond to the reviews all the way to rebuilding and positioning your brand online. I will use my knowledge and mastery of Adobe Photoshop, Illustrator, and InDesign to create compelling graphics that dissipate any negative sentiment surrounding your brand. Furthermore, being a digital marketing expert, I am equipped with a deft understanding of how customer perception shapes brands in the online realm. Over the years, I've not only responded effectively to numerous negative reviews for diverse clients but also created proactive strategies that mitigate similar issues before they escalate. My work has been appreciated across continents including in esteemed countries like United States, United Kingdom, Germany and UAE.
$250 AUD in 1 day
0.0
0.0

I am well-suited for this project because I understand how important professional and strategic communication is when managing negative online reviews. My approach focuses on protecting your brand reputation while responding in a calm, respectful, and solution-oriented manner that reassures both existing and potential customers. I have experience drafting responses that acknowledge concerns professionally without escalating situations, helping businesses maintain credibility and trust online. I also understand how Google review responses influence public perception and customer confidence. Along with resolving current complaints, I can help establish a consistent communication tone that strengthens your overall online reputation and reflects your business professionally.
$250 AUD in 1 day
0.0
0.0

Hello! I understand you need help with negative Google reviews. I work within Google’s policies and avoid any fake or risky methods. Here’s my plan: 1. Check your reviews for policy violations and flag them for removal 2. Write professional replies to reduce the impact on customers 3. Advise on getting genuine positive reviews to improve your rating I’ve handled similar cases before and ensure 100% confidentiality. I can complete this within 7 days for 500 AUD. Let’s discuss your case so I can start right away.
$500 AUD in 7 days
0.0
0.0

Hello, I am interested in assisting you with managing and responding to your negative Google reviews. With experience in customer service and virtual assistance, I understand the importance of protecting a company’s online reputation while maintaining professional and empathetic communication with customers. In my previous customer service experience, I handled customer complaints, resolved issues professionally, and ensured customers felt heard and supported. I am confident in my ability to craft thoughtful, calm, and solution-focused responses that help rebuild customer trust and improve brand image. What I can help with: -Writing professional responses to negative Google reviews -Identifying common customer pain points -Providing response strategies to improve customer perception -Maintaining a polite and brand-friendly tone -Assisting with reputation management and customer communication I also completed Virtual Assistant training, where I gained skills in communication management, conflict resolution, and online business support. I am detail-oriented, responsive, and committed to delivering high-quality support. I would be happy to assist you with this project and help improve your online customer experience. Thank you for your consideration, and I look forward to working with you.
$500 AUD in 7 days
0.0
0.0

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