Remove Unfair Booking.com Reviews

$750-1500 USD

Closed

Posted 7 days ago

$750-1500 USD

Paid on delivery

We can't get retaliatory reviews for our hostels removed on Booking.com. The reviews are from guests who stayed with us but then misbehaved — sometimes to the point where we had to call the police to escort them out. These guests were subsequently banned and their reservations cancelled, but they retaliated with bad reviews, or multiple reviews if they had stayed with us on several occasions. This situation isn't covered by [login to view URL]'s policy on review removal (which essentially only allows removal of reviews from no-shows), so they refuse to act. It seems that occasionally, depending on which case officer handles the request, some are more reasonable and do remove the reviews — but this is extremely rare. It has happened to us only once, while we still have 10 more reviews we haven't been able to get removed, despite requesting it multiple times through [login to view URL]'s extranet. We are looking for a freelancer who has expertise in removing unfair reviews from [login to view URL] to help us out.

Social Media Management

Brand Management

Legal Consultation

Public Relations

Project ID: 40442656

About the project

28 proposals

Remote project

Active 1 day ago

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28 freelancers are bidding on average $45,033 USD for this job

@Rumairashraf

Hi there! I am available for your task and do your task with full responsibility. Could we discuss more details over chat? Thank You :)

$1,000 USD in 7 days

5.0

(4 reviews)

5.5

@nickole8

Bom dia, fico a disposição para auxilia-la e caso necessário, já tenho experiência com atendimento ao público e resolução de problemas, Hoje coordeno duas plataformas online e gostaria de auxiliar na sua loja também.

$1,125 USD in 20 days

0.0

(0 reviews)

0.0

@zonenw1

Hi there I will filter your current reviews to identify high-value insights, leaving you with a curated, professional profile that converts visitors into customers. Come and discuss?

$850 USD in 7 days

0.0

(0 reviews)

0.0

@tanur2107

Hello, I have extensive experience in customer escalations, dispute handling, customer communication, and resolution management through my background in Amazon customer operations. I understand the importance of maintaining brand reputation while handling sensitive customer situations professionally and with proper documentation. I am experienced in reviewing cases carefully, maintaining detailed communication records, and coordinating resolution processes through support channels. I would be interested in assisting with structured escalation handling and professional communication regarding the disputed reviews. I am reliable, detail-oriented, and comfortable managing complex customer experience situations with a calm and solution-focused approach. Thank you.

$750 USD in 7 days

0.0

(0 reviews)

0.0

@AzmeerIzhwan

Proven Expertise: I bring a strong track record of successfully executing similar projects with attention to detail. Clear Communication: You will receive regular updates throughout the project lifecycle to ensure we remain perfectly aligned. Efficiency: I focus on delivering top-tier work within the agreed-upon deadline without sacrificing quality.

$1,000 USD in 7 days