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Saya mencari partner yang bisa mengambil alih tugas layanan pelanggan, khususnya menjawab setiap pertanyaan tamu di platform Airbnb saya. Target saya sederhana: mempertahankan tingkat respons 100 % dan memastikan setiap calon tamu merasa diperhatikan sejak pesan pertama. Ruang lingkup kerja: • Memantau inbox Airbnb dan membalas pesan dalam waktu maksimal satu jam. • Menjawab pertanyaan umum mengenai ketersediaan, fasilitas, aturan rumah, serta panduan check-in/check-out. • Menyaring permintaan yang tidak sesuai dengan kebijakan properti sebelum diteruskan kepada saya. • Mencatat permintaan khusus tamu agar bisa saya tindak lanjuti (mis. penambahan tempat tidur bayi, early check-in). • Melaporkan isu atau potensi masalah yang memerlukan keputusan cepat. Kualifikasi yang saya harapkan: • Pengalaman nyata sebagai host atau customer support di Airbnb. • Pemahaman aturan dan kebijakan platform, termasuk praktik keamanan dan prosedur verifikasi. • Bahasa Indonesia dan Inggris tulisan yang fasih, nada ramah dan profesional. • Ketersediaan online terutama pada jam-jam sibuk pemesanan (sore hingga malam WIB). Saya akan menyiapkan template jawaban dasar serta akses co-host. Beri tahu saya pengalaman Anda, jam kerja yang bisa Anda cover, dan alat apa pun yang biasa Anda gunakan untuk mempercepat respons.
Project ID: 40629658
26 proposals
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Active 3 days ago
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Hello, I understand that you are seeking a partner to handle customer service tasks, specifically responding to guest inquiries on your Airbnb platform. My approach will focus on maintaining a 100% response rate and ensuring that every potential guest feels attended to from the first message. I will monitor your Airbnb inbox and respond to messages within one hour, addressing common queries regarding availability, amenities, house rules, and check-in/check-out guidelines. Additionally, I will filter out requests that do not align with property policies before forwarding them to you and keep track of any special guest requests for your follow-up. With experience as an Airbnb host and customer support representative, I am well-versed in platform rules, security practices, and verification procedures. I am proficient in both written Indonesian and English, maintaining a friendly and professional tone. My availability aligns with peak booking hours (evenings to nights in WIB timezone). I will utilize basic response templates and co-host access provided by you. Please share your experience, preferred working hours, and tools you typically use to enhance response times. Best regards, Saddam
$20 USD in 40 days
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26 freelancers are bidding on average $18 USD/hour for this job

Understanding your goal of maintaining a 100% response rate for your Airbnb guests, our team is well-equipped to manage customer service efficiently. We specialize in ensuring that each potential guest feels valued from their very first message. To meet your specific requirements, we will monitor your Airbnb inbox and respond within one hour, addressing common inquiries about availability and house rules. Our approach includes filtering requests to streamline communication, ensuring only suitable inquiries reach you. Our team has experience with Airbnb's platform policies and best practices, enabling us to respond quickly and effectively. Also, communication, quality, and on-time delivery are priorities. If you'd like, I can also share similar work we've completed and discuss the best approach for your project. Regards, JP
$15 USD in 7 days
4.5
4.5

I am interested in your project and I am ready to start immediately. I have experience in customer support, CRM, data entry, and communication. I always deliver quality work on time and maintain clear communication. I am a quick learner and dedicated to completing the project accurately. I would be happy to discuss your requirements and start as soon as possible.
$20 USD in 40 days
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Hello, I am very interested in this opportunity. While I am new to Airbnb support, I have excellent customer service and communication skills, learn quickly, and can respond promptly to guest messages. I am reliable, detail-oriented, and committed to maintaining a 100% response rate. I am ready to learn your procedures and start immediately. Thank you for your consideration.
$20 USD in 40 days
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Sebagai seorang digital marketing spesialis, saya sudah sering mengambil alih peran seorang customer support dalam berbagai bidang. Saya yakin bisa memenuhi kebutuhan anda dalam customer support.
$20 USD in 40 days
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Saya tertarik dengan posisi ini. Saya memiliki pengalaman sebagai virtual assistant dan customer support, sehingga terbiasa merespons pesan dengan cepat, menjaga komunikasi yang profesional, serta menangani berbagai pertanyaan pelanggan. Meskipun belum pernah menjadi customer support Airbnb secara langsung, saya cepat mempelajari sistem baru dan siap mengikuti SOP, template, serta kebijakan properti yang Anda berikan. Saya juga teliti dalam mencatat permintaan tamu dan segera mengeskalasi hal-hal yang memerlukan keputusan Anda. Saya tersedia terutama pada sore hingga malam WIB dan siap membantu menjaga tingkat respons yang cepat dan konsisten. Terima kasih atas waktunya. Saya berharap dapat berdiskusi lebih lanjut.
$15 USD in 40 days
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Kami memahami bahwa pelayanan yang baik adalah kunci menjaga kepercayaan pelanggan. Oleh karena itu kami hadir untuk membantu perusahaan Bapak/Ibu dalam menangani komunikasi dengan pelanggan secara efisien. *1. RUANG LINGKUP LAYAN* Tim kami siap membantu: 1. *CS WhatsApp & Email* - Balas chat, keluhan, dan pertanyaan ppelangga 2. *Membuat Laporan Harian CS* - Rekap chat masuk, keluhan, dan solusi 3. *Membuat FAQ & Balasan Otomatis* - Biar respon makin cepat Jam kerja fleksibel: Senin - Sabtu, 08.00 - 17.00 WIB *2. KEUNGGULAN KAMI* - *Responsif*: Balas chat <5 menit di jam kerja - *Ramah & Profesional*: Menggunakan bahasa sopan sesuai SOP perusahaan - *Akurat*: Data pelanggan diinput dengan teliti, minim human error - *Hemat*: Lebih efisien dibanding hire CS full time - *Laporan Transparan*: Ada laporan harian/mingguan *3. PAKET HARGA & INVESTASI* Kami menyediakan 2 sistem: *A. Paket Per Jam* Rp55.000 / jam. Min 2 jam. Cocok untuk kebutuhan musiman / event *B. Paket Bulanan* - Paling Hemat **Paket** **Jam Kerja** **Harga** **Basic** 4 jam/hari Rp3.500.000 / bulan **Standar** 6 jam/hari Rp4.800.000 / bulan **Pro** 8 jam/hari Rp6.000.000 / bulan _Sudah termasuk: pelatihan awal, template balasan, laporan_ *4. CARA KERJA SAMA* 1. Diskusi kebutuhan & SOP perusahaan 2. Trial 3 hari gratis 3. Penandatanganan kerja sama 4. Tim kami mulai bekerja
$20 USD in 40 days
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Hello Client, I am interested in supporting your Airbnb guest communication and helping maintain a 100% response rate. I have experience in administrative support and customer service, with strong communication skills in both Indonesian and English. I am detail-oriented, reliable, and comfortable handling guest inquiries in a professional and friendly manner. I can assist with: • Monitoring Airbnb inbox messages regularly • Responding promptly to guest inquiries • Answering questions about availability, amenities, house rules, and check-in/check-out procedures • Documenting special requests and forwarding important information • Escalating urgent issues that require immediate attention I understand that fast, accurate, and welcoming communication is essential for guest satisfaction and positive reviews. I am able to follow your existing templates and SOPs while ensuring every guest feels valued and well-informed. I am available during peak booking hours, including evenings, and can work independently with minimal supervision. I am also a fast learner and can quickly familiarize myself with your property details and hosting preferences. As a sign of commitment, I am willing to start with a short trial period so you can evaluate my responsiveness and communication quality before moving forward with a long-term collaboration. I am available to start immediately and would be happy to discuss how I can support your Airbnb operations. Best regards, Patricia Edeleys Caesara
$15 USD in 40 days
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Pengalaman saya bekerja di perusahaan sebagai customer care atau layanan pelanggan pada pemasangan iklan pekerjaan dan juga pada perusahaan belanja online, saya bisa bisa di jam kerja atau bisa merespon sejak jam 9 pagi sampai 7 malam bisa menggunakan laptop atau handphone
$20 USD in 40 days
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Hi, I understand you're looking for a reliable partner to handle Airbnb guest messaging with a 100% response rate goal. I have solid experience in customer service and virtual assistance — currently managing official correspondence, data entry, and customer inquiries as a Secretary/Customer Care Officer, plus running my own VA practice covering email management, scheduling, and document organization. My approach for your listing: Monitor the inbox continuously and reply within your one-hour target Use your provided templates for common questions (availability, amenities, house rules, check-in/out) Flag special requests (baby cot, early check-in) and anything needing your judgment before acting Keep a clear log of guest requests and issues so nothing slips through I'm available to cover afternoon/evening WIB hours consistently. My English is fluent — happy to discuss how we'd handle the Indonesian-language side of guest communication so it doesn't affect response quality or your guests' experience. Looking forward to your thoughts.
$20 USD in 40 days
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Dear Hiring Manager, I am interested in assisting you with managing your Airbnb guest communication. I have extensive customer service experience from my previous career in banking, where I handled customer inquiries, solved problems professionally, and maintained high service standards. I understand the importance of responding quickly, communicating clearly, and creating a positive experience for every customer. I am fluent in Indonesian and comfortable communicating in written English. I am detail-oriented, reliable, and able to follow instructions carefully. I can consistently monitor messages, answer guest questions about house rules and check-in/check-out procedures, and escalate important issues when necessary. Although I am new to Airbnb support, I learn quickly and am committed to understanding Airbnb policies and your property guidelines so I can represent your business professionally. I am available for long-term collaboration and would appreciate the opportunity to help maintain your excellent response rate. Thank you for your time and consideration. I look forward to hearing from you. Best regards, Runi Adriyani
$17 USD in 40 days
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Hi there, I would love to assist you as an Airbnb Guest Communication specialist. I am detail-oriented, highly responsive, and experienced in delivering friendly, professional customer service to ensure smooth check-ins and great guest experiences. Here is what I can bring to your property management: Fast Response Times: Promptly answering guest inquiries, pre-booking questions, and during-stay requests to keep your response rate high. Clear Communication: Providing clear check-in/check-out instructions and addressing guest concerns calmly and effectively. Reliable Support: Flexible and ready to handle messaging during agreed shifts to keep your listings running seamlessly. I am ready to start immediately and dedicated to helping you earn 5-star reviews. Looking forward to discussing how I can support your Airbnb listings! Best regards, Masroh
$15 USD in 40 days
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I believe I am the right candidate for this position because I bring a strong combination of leadership, operational expertise, and a genuine passion for delivering outstanding results. With extensive experience in the hospitality industry, I have successfully managed daily operations, led diverse teams, improved guest satisfaction, and achieved business targets through strategic planning and effective execution. I am known for being adaptable, proactive, and solution-oriented, allowing me to perform well even in challenging situations. I also have excellent communication and interpersonal skills, enabling me to build strong relationships with guests, colleagues, and business partners. Beyond my technical knowledge, I am committed to continuous learning and professional development to stay ahead of industry trends. I take ownership of my responsibilities, maintain high standards of integrity, and always strive to exceed expectations. I am confident that my experience, leadership style, and dedication will allow me to make a meaningful contribution to your organization while supporting its long-term growth and success.
$20 USD in 40 days
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Hi! I’m a detail-oriented Virtual Assistant with experience in email management, data entry, research, Agenda , meetings minutes and scheduling. I’m reliable, fast, and great at keeping things organized. I can start immediately and deliver quality work on time. I’d love to help you save time and focus on what matters available for evening and night duties . Let’s discuss how I can support you . Best regards.
$20 USD in 40 days
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Hello, I noticed you're looking for someone who can manage Airbnb guest messages, maintain a 100% response rate, and provide a friendly, professional experience. My background in administrative support, customer support, and written communication has helped me stay organized, respond promptly, and ensure no important message is overlooked. I can monitor your Airbnb inbox, reply using your templates, record special requests, escalate issues when needed, and keep communication clear and professional. I'm comfortable using Google Workspace, Microsoft Office, Gmail, Google Calendar, and I'm quick to learn new systems. Please feel free to review my Freelancer profile to learn more about my skills and portfolio. Although I haven't managed an Airbnb account directly, I'm a fast learner and committed to following your guidelines and platform procedures. I can cover your preferred working hours, including evenings (GMT+7). I'd be happy to discuss your workflow and how I can contribute to a great guest experience. Best Regrads, Yessi
$15 USD in 40 days
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I have experienced handling customer complaint with system Zendesk, and have to do the follow up within 1 hour
$20 USD in 40 days
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Highly organized professional with a strong foundation in administrative operations, customer service, and data management. Experienced in handling client inquiries, streamlining daily tasks using Google Workspace (Docs, Sheets, Drive), and ensuring accurate data entry. Backed by a BNSP certification in Data Science, I bring a unique analytical edge and strong problem-solving skills to the table. I am ready to deliver comprehensive support as a Virtual Assistant, Data Entry Specialist, or Customer Support representative to help your business run smoothly.
$20 USD in 40 days
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THERE’S ONE THING IN YOUR PROJECT DESCRIPTION THAT IMMEDIATELY STOOD OUT. Maintaining a 100% response rate while addressing the diverse needs of guests can be challenging, particularly during peak hours. This is critical to ensure every potential guest feels valued from the first interaction. I recently managed a similar project for a vacation rental in Bali, where I improved the response time to under 30 minutes and increased booking conversion rates by 25% within the first month. I understand your goal is to provide exceptional customer service to enhance guest experience. I would implement a structured response strategy, utilizing templates for common inquiries while personalizing responses for unique requests. My experience as a host equips me to filter requests effectively and escalate issues promptly. Focusing on practical solutions, I will ensure consistent communication and utilize tools for efficient monitoring and reporting. I am confident in my ability to exceed your expectations. The difference between an average result and an exceptional one is usually decided before the work even begins. Regards Connor
$15 USD in 7 days
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100% Guaranteed Customer Support Services! I offer high-quality, reliable, and professional customer support to ensure your guests and clients are always taken care of with 100% satisfaction guaranteed. Here is what I will provide: 100% Guaranteed Support: Prompt, friendly, and accurate communication with every customer. 24/7 Responsiveness: Timely answers to all guest queries, reservations, and special requests. Problem Resolution: Handling policy details, check-in guidelines, and issue troubleshooting smoothly. You can rely on me to maintain a 100% response rate and keep your customers happy and satisfied. Let’s connect and discuss how I can help streamline your customer support!
$20 USD in 40 days
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En lisant votre annonce, je me suis vraiment reconnue. C'est exactement ce que je fais au quotidien. J'ai travaillé avec 4 conciergerie déjà et je gère les messages depuis plusieurs plateformes comme airbnb, booking ou les autres channels manager. Chaque jour, je réponds à plusieurs messages et m'assure un délai de réponse rapide, mais aussi que chaque client se sent écouté, assisté et chéri . Je suis quelqu'un de calme, organisée et réactive. Pour moi, chaque message est une occasion de donner confiance au voyageur tout en facilitant le travail du propriétaire. Je me souviens d'une cliente qui hésitait entre deux appartements. Son critère principal était de pouvoir arriver le jour même. J'ai vérifié immédiatement la possibilité d'un check-in, je lui ai répondu rapidement avec toutes les informations dont elle avait besoin, et elle nous a finalement confié qu'elle avait choisi notre appartement parce que nous étions les premiers à lui répondre avec des réponses claires. Je sais également filtrer les demandes qui ne correspondent pas aux règles de la location, noter les demandes particulières (lit bébé, arrivée anticipée, bagages, taxi, etc.) et signaler rapidement les situations qui nécessitent une décision du propriétaire. Ce sera un plaisir d'échanger avec vous si vous pensez que mon profil peut correspondre à ce que vous recherchez.
$18 USD in 40 days
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Am Lilian av been a fleerancer for 1 year I will deliver the best in your jobs and I hope you will love it completely
$15 USD in 35 days
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Jambi, Indonesia
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