Virtual Tenancy Manager Required

£2-5 GBP / hour

Open

Posted 4 days ago

•

Ends in 3 days

£2-5 GBP / hour

We are a UK-based property business managing a growing portfolio of high-quality HMO (House in Multiple Occupation) properties. Our focus is on providing a responsive, professional service to tenants while maintaining strong operational control across the portfolio. We are looking for a reliable, detail-oriented Virtual Tenancy Manager based in Egypt to join us full-time (40 hours per week) on a long-term basis. You will work closely with the business owners and play a key role in managing lettings, tenant communication, and day-to-day operations. THE ROLE 1. Lettings & Enquiries Respond promptly to enquiries (email, property portals, WhatsApp) Qualify applicants and filter unsuitable leads Arrange and confirm viewings, send reminders, and follow up 2. Tenant Onboarding Guide applicants through the application process Collect required documents (ID, income proof, references) Prepare tenancy agreements and move-in packs using templates 3. HMO Portfolio Management Monitor room availability and keep listings up to date Track move-ins, move-outs, renewals, and notice periods Log maintenance issues and coordinate with contractors Keep tenants informed on progress 4. Rent Tracking & Arrears Monitor rent payments Identify late payments and follow structured arrears process Communicate clearly and professionally with tenants 5. Admin, Reporting & Communication Maintain organised records (Google Drive / CRM) Provide weekly reports (enquiries, viewings, occupancy, arrears) Communicate clearly with business owners Suggest process improvements over time REQUIREMENTS Must-Haves Excellent spoken and written English (neutral/clear accent preferred) Confident handling calls and voice notes with UK tenants Strong organisation and attention to detail Reliable high-speed internet and quiet workspace Ability to work UK business hours (approx. 10am–6pm Egypt time, depending on DST) Comfortable using tools like Google Workspace, WhatsApp, calendars Nice-to-Haves Experience in property management, real estate, or lettings admin Experience in customer service, call centres, or hospitality Familiarity with HMO / co-living or UK rental processes Experience with CRM systems, Asana, or similar tools Experience handling maintenance coordination or rent collection WHAT WE OFFER Full-time, long-term position (40 hours/week) Stable monthly salary (paid on time, based on experience) Performance-based bonuses (linked to occupancy, arrears, response times) Training on UK HMO processes and systems Clear processes and supportive management team Opportunity to grow with the business long term HOW TO APPLY Please submit: Your CV A short message explaining your relevant experience Answers to: Your experience with property or customer service How you would handle a tenant 7 days late on rent Your internet speed and work setup (Optional but preferred): A short 2–3 minute audio or video introduction Start your application with: “Virtual HMO Tenancy Manager – [Your Name]” We look forward to hearing from you, Jonathan & Stuart

Project ID: 40380561

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16 freelancers are bidding on average £4 GBP/hour for this job

@mobimubasir

Hello there, I’m a reliable and detail-oriented professional with experience delivering high-quality results across a range of projects, ensuring accuracy, efficiency, and clear communication throughout. I focus on understanding your exact requirements and providing solutions that are practical, well-structured, and ready for immediate use or implementation. I can start right away and deliver within your timeline while maintaining strong attention to quality and consistency.

£4 GBP in 40 days

5.0

(35 reviews)

5.7

@amiexpart

Hi, Virtual HMO Tenancy Manager – Amita. I’m a virtual assistant with **6 years of related experience** in customer support, admin coordination, and handling client communications, including scheduling, documentation, and maintaining organised records using Google Workspace and CRM tools. I have worked in customer service roles where I handled enquiries, follow-ups, and issue resolution professionally. For a tenant 7 days late on rent, I would follow a structured and polite approach—send a reminder, understand the reason, and escalate as per process while maintaining a professional tone. I work on a stable high-speed internet connection with a quiet setup suitable for calls and daily operations. ✅ A quick question: do you already have a defined arrears follow-up script/process that I should follow? Best regards, Amita

£4 GBP in 40 days

5.0

(4 reviews)

4.9

@Opilog

Virtual HMO Tenancy Manager , my name is Gafar How do you currently track tenant communications and viewings? I believe that streamlining your HMO portfolio management can enhance efficiency significantly. As a Virtual Tenancy Manager with extensive experience in property management, I excel in handling tenant queries, organizing viewings, and managing documentation seamlessly. I am well-versed in maintaining organized records and can effectively monitor rent payments while ensuring clear communication. My strong background in customer service equips me to handle tenant interactions with professionalism and care, ensuring high retention rates. Additionally, I have hands-on experience using tools like Google Workspace and various CRM systems. I am ready to start immediately and can reliably work UK business hours. Let’s discuss how I can contribute to your team and help achieve your business goals. Best Regards, Gafar

£4 GBP in 40 days

4.9

(7 reviews)

4.7

@MdAbidurRahmanBD

Hi, Virtual HMO Tenancy Manager – Abidur I can handle tenant enquiries, onboarding, rent tracking, and daily admin with clear communication and strong attention to detail. Experience: Customer service & admin Late Rent: Polite follow-up + structured process Setup: Fast internet, quiet workspace, UK hours available Ready to start full-time. Best regards, Abidur

£3 GBP in 40 days

5.0

(8 reviews)

4.3

@jaweriashakoor55

I have reviewed the complete description of your job post and I'm confident I will meet your expectations and give you 100% satisfaction and quality work. I'm all set and available to start working on it right away. can begin work immediately and aim to have it completed within one day. I am pretty sure that I can provide you high quality work within short amount of time. Thank you, and I look forward to the opportunity. Best regards Jaweria

£2 GBP in 40 days

4.8

(24 reviews)

4.2

@ShahidSolutions

I can set up your virtual tenancy management workflow/CRM for HMO property operations and also provide 2 months free support. Ready to start immediately.

£5 GBP in 72 days

5.0

(1 review)

0.4

@MarcusCMP

I can support your UK HMO portfolio as a dedicated Virtual Tenancy Manager, handling day-to-day tenancy administration so you can focus on growth. I’m comfortable working with structured processes, tenancy compliance, and tenant communications in a fully remote capacity. I’ve previously supported property businesses with HMO-style operations, including onboarding tenants, managing digital paperwork, coordinating inspections, and keeping records aligned with UK standards. I understand the importance of accuracy, responsiveness, and maintaining a professional tone with tenants and contractors. My approach would be to quickly learn your existing systems, document clear workflows, then manage renewals, references, rent-chase workflows, and updates proactively, with regular reporting so you always know the status of each tenancy. I would love to chat more about your project! Regards

£3.50 GBP in 7 days

5.0

(2 reviews)

0.4

@ashinnd84

Hi! I'm excited to discuss your project. Could you share more details about your specific requirements? Thanks Ashish Kumar.

£4 GBP in 40 days

0.0

(0 reviews)

0.0

@Smarty613

I've handled remote property management coordination before — tenant communications, maintenance follow-ups, compliance tracking. Happy to support your HMO portfolio with reliable, responsive service. Can get started right away and be up to speed within a day. What systems or tools are you currently using for tenancy management?

£4 GBP in 2 days

0.0

(0 reviews)

0.0

@zeyadgalal98

Virtual HMO Tenancy Manager – Zeyad Hi Jonathan & Stuart, I'm based in Egypt and I'm interested in joining your team. In my recent work, I worked as a Virtual Assistant handling data entry for a client using anti-detect proxies on. The client was very happy with my communication and how fast I learned the software they used. I worked as a Site Verifier, where I visited physical locations and conducted short interviews with business owners to understand their business. Also, my background as an IT Technician has heavily built my customer service skills. It taught me how to communicate clearly with clients, listen to their problems, and provide the best possible solutions under pressure. for the tenant that 7 days late on rent: I would follow your structured process. I would send a polite but firm message via WhatsApp or email, asking if there is an issue, reminding them of the overdue amount, and keeping the tone professional to maintain a good relationship while securing the payment. I have a stable internet connection, up to 30 Mb/s, and a quiet workspace. I speak and write excellent English. I'm highly organized with flexible scheduele, manage my time well, comfortable using WhatsApp, Google Workspace, and Calendars, and I have no problem learning any CRM, or new software quickly. I'm excited to take a step forward in the hiring process. I would love to have a short interview with you to discuss the job, and show you how I can help manage your properties smoothly.

£5 GBP in 40 days