WhatsApp & Social Media Admin

@teodorgeorge

Hello, I can help manage your WhatsApp and social channels by keeping responses quick, polite, and clear throughout the daily shift. I’m comfortable adapting scripts and handling stock or order questions while staying calm with complaints. I enjoy organised multitasking and can keep everything neat with daily recaps and consistent service across platforms . Thanks, Teo

@vishal1145

Your 10-minute response window will fail during peak hours if you're manually juggling WhatsApp Web plus Instagram, Facebook, and TikTok in separate tabs. Without a unified inbox or auto-routing system, messages will slip through and tank your satisfaction scores. Before we lock in the workflow, two quick questions - are you seeing more than 50 messages per hour during lunch rushes? And do you already have a CRM or ticketing system, or is everything currently living in chat threads with no searchable history? Here's how I'd structure this: - WHATSAPP BUSINESS API: Integrate with a dashboard that tags conversations by topic (stock check, complaint, order status) so I can prioritize urgent cases and batch similar questions. - PHP AUTOMATION: Build quick-reply templates that pull live stock data from your database, so I'm not manually checking inventory 40 times a day. - DAILY REPORTING: Set up a Google Sheet that auto-logs response times, conversation tags, and escalation reasons - you'll spot patterns without me writing essays every evening. - SOCIAL MEDIA MONITORING: Use a tool like Hootsuite or a custom PHP script that funnels DMs from Instagram/Facebook into one queue, preventing the "I replied on WhatsApp but missed their Facebook message" disaster. I've managed customer support for 3 e-commerce brands handling 200+ daily conversations in Indonesian and English. I type 80+ WPM, know when to stick to scripts versus when a customer needs empathy, and I've reduced average response time from 15 minutes to under 5 by organizing workflows properly. Let's schedule a quick call to walk through your current message volume and tech stack - I don't take on roles where the tools set me up to fail.

@santoshkumars17

As a seasoned Full Stack Web and Mobile App Developer with over 5 years of professional experience, I am well-equipped to handle the demands of your WhatsApp and Social Media Admin task. My proficiency in the handling of frontend and backend tasks, coupled with my expertise in database management and API integration makes me an ideal candidate for this project. I understand that customer satisfaction is the ultimate goal here, and I thusly ensure that my solutions are not only swift but also tailored to suit each customer's unique needs — even when using reply scripts. I'm adept at turning mundane text into personalized, well-thought-out responses that breathe empathy and understanding. Having also worked on numerous business websites, SaaS applications, e-commerce platforms, etc., I am comfortable managing multiple channels simultaneously. Therefore, I can assure you that I will expertly handle all communications within the given timeframes. Let's team up to enhance customer satisfaction while streamlining your messaging processes!

@arshman18

Greetings, I see you're looking for someone to manage incoming messages on WhatsApp and other social media channels from 09.00-17.00 WIB, focusing on customer satisfaction. I can efficiently handle inquiries, assist with orders, and resolve complaints while maintaining a polite and friendly tone. My approach involves responding quickly, ensuring no message goes unanswered for more than 10 minutes, and adapting the provided scripts as needed to make interactions feel personal. With experience in customer service and social media management, I can keep your communication organized and effective. I will also provide a daily recap of common questions and any escalated issues, ensuring you're always informed about customer feedback. I’m excited about the opportunity to keep your customers happy and engaged. Best regards, Muhammad Arshman

@KarthikTechCon

Hi, I’m Karthik from ResoniteTech with 15+ years of experience managing **customer support operations, CRM workflows, and social channel communications**. I can provide reliable **WhatsApp & social media admin support** to improve response speed and customer satisfaction. **What I’ll handle:** ✔ Respond to all WhatsApp & social messages within **<10 mins SLA** ✔ Use your scripts while adapting tone for personalized, polite replies ✔ Handle stock checks, order queries, and complaint resolution/escalation ✔ Maintain consistent, professional communication across channels **Process:** * Structured response workflow (prioritization + tagging) * Use tools like WhatsApp Business, Meta Inbox, or CRM if needed * Track common queries to improve responses over time **Deliverables:** ✔ Timely replies during 09:00–17:00 WIB ✔ Daily recap (FAQs, issues, escalations, suggestions) ✔ Organized handling of multi-channel conversations **Why me:** ✔ Experience in **customer support + process optimization** ✔ Strong communication and problem-solving approach ✔ Reliable and consistent daily availability **Availability:** Can cover full shift as required **Start:** Immediate Happy to support your team and enhance customer experience. Warm Regards, Karthik B Resonite Tech

@cindyviorinar

Hi, I am Cindy Viorina and I specialize in customer-facing admin roles for WhatsApp and social channels. I understand you need a dedicated admin online 09.00-17.00 WIB to answer chats within a 10-minute window, follow partial scripts while adapting tone, handle stock checks, order help, and calm complaint escalation, plus deliver daily recaps. My approach is to monitor WhatsApp and socials in parallel, use scripted replies as a base, personalize when needed, escalate issues with clear notes, and deliver a concise daily report highlighting common questions and suggested improvements. I will implement quick keyboard templates, pinned chat triage, and a simple log for escalations to keep response time under 10 minutes. I am available to communicate in real time in your time zone and can provide a simple demo or a portion of the project within 12 hours of start. Q1: Preferred escalation path and contact for urgent issues? (Proposal) Q2: Any required tone examples or brand words to always include? (Proposal) Q3: Do you use any CRM or order tracker I should integrate with? (Proposal) Which WhatsApp tools (Business API, Web, or a specific CRM) do you prefer I use for managing messages and escalations? Best regards, Cindy Viorina

@sanket99799

Hello, I can provide reliable daily admin support to manage your WhatsApp and social media messages with fast, polite, and accurate responses. I specialize in customer support & chat handling, ensuring high satisfaction through timely and professional communication. How I’ll handle your requirements: • Respond to all messages within 10 minutes (WhatsApp priority) • Use your scripts while adapting tone for a personal, human touch • Handle stock queries, order support, and complaints calmly • Escalate issues properly when needed Daily deliverables: • 100% message coverage during 09:00–17:00 WIB • Clear, polite, solution-focused replies • Daily summary report (FAQs, issues, improvements) I am comfortable managing multi-platform chats, staying organized, and maintaining consistency. Ready to start immediately and ensure smooth customer communication. Best regards, Sanket Chovatiya

@josephy63

Hello, I’m excited to partner with you on WhatsApp & Social Media Admin duties. With a dedicated daily window from 09:00-17:00 WIB, I will monitor all channels, prioritise fast, accurate responses, and adapt the scripts with a personal touch when needed. My approach: triage incoming messages, deliver consistent tone in Indonesian, handle stock checks and order help efficiently, and calmly escalate complaints when required for resolution. I’ll maintain a clean multi-tab workflow, provide a concise daily recap highlighting frequent questions, escalations, and improvement ideas, and ensure WhatsApp replies are within 10 minutes whenever possible. Looking forward to aligning on tone, scripts, and escalation paths to boost customer satisfaction and keep conversations organized across channels.

@dianat601

Hello, I’m interested in this role and available to work the full 09:00–17:00 WIB shift consistently. I understand the importance of fast, polite, and accurate responses, especially on WhatsApp, and can meet the 10-minute response requirement. I’m comfortable handling stock inquiries, order support, and customer complaints using your scripts while keeping replies natural and professional. I stay organized across multiple platforms and ensure no message is missed. I can also provide clear daily summaries with key issues and improvement suggestions. Ready to start immediately and open to a short trial. Best regards, Diana