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Phone call quality monitoring project

We are looking for English speaking freelancers to act as our "prospective Client" and test the quality of phone call responses from our customer support / front-desk team.

We will provide a checklist of items to observe during the phone call. The testers should carefully observe the items mentioned in the checklist, complete it and send back the report to us every week and on-demand (within the next 24 hrs).

We require the freelancers to make at least 15 phone calls in a week (including weekends and public holidays) to the service number we provide.

The calls have to made at random time zones (if possible also from different country phone numbers) with more emphasis on - before and after Singapore business hours.

The freelancers will bear the costs of the phone calls.

Please submit your quotation, if interested.

Skills: Customer Support, Virtual Assistant, Phone Support, VoIP, Customer Service

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About the Employer:
( 0 reviews ) Honolulu, United States

Project ID: #31581930

21 freelancers are bidding on average $19/hour for this job

Realtech7777

Hello there, I have around 10+ years of working experience in inside sales and customer service. I have always worked with clients from US, UK, UAE or Australia. I specialize in generating sales ready leads, appointm More

$17 USD / hour
(15 Reviews)
3.9
stanlydevakumar

I have 10 years of experience speaking with US, UK ad Canadian Customers. I have experience in monitoring calls and quality analysis. I can make 15 phone calls in a week (including weekends and public holidays)based More

$15 USD / hour
(1 Review)
2.3
(1 Review)
2.5
sarveshram0405

Hi I have read your requirements and I can assist you in this work. I have done similar projects. I have experience in internet research and MS office. I have experience in customer service both voice and non voice. I More

$15 USD / hour
(2 Reviews)
0.4
poojabansal1710

I have past 6 months experience in the Escalation filed , so this is an ideal project for me with which I can move ahead with companies hand in hand . All the requirements of the client will be fulfilled by me and More

$20 USD / hour
(0 Reviews)
0.0
obisesan01

Good day, I'll be glad to work with you because 5 years customer relations skill, meticulous to details. I will be happy if my bid can be consider. Thank you.

$20 USD / hour
(0 Reviews)
0.0
edebose

I have trained call center staff for different employers and different regions ranging from technical support, medical insurance and benefits, general customer service inquiries. My years of experience in training call More

$20 USD / hour
(0 Reviews)
0.0
staccouss2

Hi I will summarize all the company policies and instructions and provide your customers with clear, concise feedback. I am a fluent and audible English speaker with years of experience. I have worked on several simil More

$23 USD / hour
(0 Reviews)
0.0
nikhilfreelance6

Greetings for the day ! I would like to present my candidature for your project. I have worked as Call Quality Auditor for 5 Years and have around 10 yrs of work exp. in customer service. I have good experience in Qu More

$18 USD / hour
(0 Reviews)
0.0
ansabenazeer5

I m trust worthy and hard working. I can do multi tasking...you will be satisfy with my work ..trust me

$20 USD / hour
(0 Reviews)
0.0
shivamkumarjmp

I can do this at very low rate and help you with this. If you hire me then we can work and help each other. I am available 24*7.

$17 USD / hour
(0 Reviews)
0.0
mishti03

I have fluency in speaking English and have confidence.. I won’t hesitate to talk to the customer and will make them comfortable.

$16 USD / hour
(0 Reviews)
0.0
pinkscorpio1031

I have 10 yours as a call analysts I feel I have the qualifications for this job. I am reliable and hard working.

$20 USD / hour
(0 Reviews)
0.0
sanjeetdubey1104

Hi, i can easily make more than 15 phone calls in a week including weekends & public holidays to the service number you providing. I will submit the correct report to you every week & whenever you want. I will careful More

$18 USD / hour
(0 Reviews)
0.0
Mroverton

im interested in learning more about this project please. i have experience in call center work and im the Canidate for the job

$20 USD / hour
(0 Reviews)
0.0
rameshmeel852

Hello, Good day! I have read the discretion of your project and understood that you are looking for Phone call quality. I am glad to inform you that I can do this project as per your requirement because I am a profess More

$15 USD / hour
(0 Reviews)
0.6
AtlasInvest

Dear Sir,Mme We have come across one of your ads, we are Atlas Invest, a call center based in Casablanca-Morocco. We offer you our services for a possible Partnership. Our employees in the service of the desired profes More

$20 USD / hour
(0 Reviews)
0.0
sumeet99ayare

Hi, I have extensive experience in Call Quality Monitoring. My profile as a quality analyst for, one of the biggest banking corporation in United States is to, monitor and call barge, customer service and collection c More

$18 USD / hour
(0 Reviews)
0.0
ecologix21

Greetings! I am a Multilingual Management Assistant with a Bachelor Degree in Business. Highly Talented, accomplished & innovative professional with more than a decade of progressive & diversified experience of Manage More

$20 USD / hour
(0 Reviews)
0.0
ManoharRao09

I have a relevant years of experience with hands on with telephony , pbx and also i worked with global customer in technical support domain. Both B2B and B2C

$23 USD / hour
(0 Reviews)
0.0