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I’m looking for a freelance partner who can jump in and handle daily customer chats on WhatsApp. Your role is simple yet vital: reply quickly, courteously, and accurately so every person who contacts us feels heard and helped. Here’s what I need from you: • Monitor our WhatsApp account during the agreed-upon hours. • Use the response guidelines I’ll provide to answer questions, process simple requests, and note any issues that need escalation. • Keep a concise log of resolved and pending chats so nothing slips through the cracks. Fluent, friendly written Bahasa Indonesia is essential. If you already have experience as a virtual assistant or social-media chat agent, even better, but I’m happy to give clear instructions and templates to get you started. I value fast replies, consistency, and a professional but approachable tone. Let’s talk about your availability and set up a short trial shift to make sure the workflow feels right for both of us.
Project ID: 40424739
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140 freelancers are bidding on average $18 USD/hour for this job

Hi There, I’d be happy to assist with managing your daily WhatsApp customer chats and ensuring every customer receives polite, and professional responses. We can monitor chats, follow your response guidelines carefully, escalate important concerns when needed, and maintain concise records of resolved and pending conversations to ensure smooth workflow management. We understand the importance of response times, consistency, and maintaining a friendly yet professional tone with customers. We are comfortable adapting to your templates and workflow processes for efficient support. Please note that making or receiving phone calls is not included as part of our service scope. We operate from 9:30 AM to 6:00 PM IST, Monday to Saturday. Hit me up and we can talk in detail Regards, Nikita and her team at Affiliazion (D)
$15 USD in 40 days
5.7
5.7

Hello! I can help with managing your WhatsApp customer chats by providing quick, polite, and clear responses following your guidelines. I'll keep track of all chats to ensure nothing is missed and handle any escalations appropriately. I’m ready to support you during the hours you specify and adapt quickly to your style and processes. What are the specific hours you need coverage for, and do you have a preferred platform for logging the chat activity? Thanks,
$15 USD in 40 days
5.2
5.2

With my extensive experience and exceptional skillset in Customer Support and Virtual Assistance, I am confident that I can handle the demands of your WhatsApp Chat Responder role. As a Top 1% Freelancer, I have consistently demonstrated my commitment to providing fast, accurate, and friendly customer service across various platforms. Utilizing my fluency in Bahasa Indonesia and my well-honed communication skills, I can ensure that every person who contacts your business feels heard and helped. I deeply understand the value of time and consistency in your line of work. I am excited about the prospect of working with you and ready to embark on a short trial shift to confirm my compatibility with your workflow. My goal is to make a valuable contribution by providing top-notch service that aligns perfectly with your needs and philosophy. Choose me as your WhatsApp Chat Responder, and you won't be disappointed - dependable, approachable, and professional virtual assistance is what you'll receive!
$20 USD in 40 days
4.5
4.5

Hello, I understand that you are seeking a freelance partner to manage daily customer chats on WhatsApp. As a seasoned Customer Support expert and Virtual Assistant, I am well-equipped to handle this task efficiently. I will ensure prompt, courteous, and accurate responses to all inquiries, following the guidelines provided. Additionally, I will maintain a detailed log of resolved and pending chats to ensure nothing is overlooked. With my expertise in customer support and virtual assistance, I am confident in delivering high-quality service that aligns with your requirements. Effective communication and quick responses are my priorities to ensure customer satisfaction. I am eager to discuss further details and set up a trial shift to demonstrate my capabilities. Best regards,
$20 USD in 40 days
2.7
2.7

Hi, As an experienced Customer Support Specialist with over 6 years of experience, I understand the importance of responding to customers with empathy, professionalism, and patience while attending to their complaints quickly and accurately. I genuinely enjoy talking to people, helping them feel heard, and solving their complaints in a way that leaves them satisfied and supported. I have experience handling customer conversations through WhatsApp and Zendesk, ensuring every customer feels heard, supported, and valued. I’m comfortable following response guidelines, resolving inquiries, escalating issues when necessary, and maintaining organized logs of pending and resolved chats so nothing gets missed. I’m known for fast response time, clear communication, and creating a positive customer experience even in busy environments. I would be happy to work in your preferred working hours and start with a trial shift to see how well we work together. Kindly send me a message to discuss further. Talk soon, Adunola.
$15 USD in 40 days
2.8
2.8

I’m interested in supporting your team as a WhatsApp chat assistant. I understand the importance of fast, accurate, and friendly communication, and I’m comfortable following structured response guidelines to ensure every customer feels heard and supported. I can monitor chats during agreed hours, respond promptly in a polite and professional tone, handle basic inquiries, and escalate issues when needed. I’m also detail-oriented and can maintain clear logs of conversations to ensure smooth workflow and no missed messages.
$16 USD in 40 days
0.0
0.0

Halo, saya tertarik dengan pekerjaan ini. Saya merasa cocok untuk posisi customer chat karena saya terbiasa membalas pesan dengan cepat, ramah, dan tetap profesional. Saya bisa mengikuti guideline yang diberikan dan menjaga cara komunikasi agar tetap konsisten ke setiap customer. Selain itu saya juga cukup teliti untuk mencatat chat yang sudah selesai ataupun yang masih pending supaya tidak ada yang terlewat. Saya nyaman bekerja lewat WhatsApp dan siap standby sesuai jam yang disepakati. Saya juga mudah belajar kalau nanti ada template atau SOP khusus yang harus digunakan. Saya siap untuk trial shift kapan saja jika diperlukan. Saya harap bisa diberi kesempatan untuk bekerja sama, terima kasih.
$18 USD in 40 days
0.0
0.0

Hi, I’m interested in the WhatsApp Chat Responder role. I have strong written Bahasa Indonesia and experience in supporting students and communication tasks in a professional, clear, and friendly tone. I’m used to handling messages carefully and making sure people feel heard and supported. I’m comfortable following guidelines and using templates, and I can stay consistent in replying during agreed working hours. I also pay attention to detail when logging and organizing information so nothing is missed. I’m available for a trial shift and would be happy to adjust to your workflow. Looking forward to working with you.
$17 USD in 80 days
0.0
0.0

I have experience as costumer service in local bank in Indonesia, in addition as a virtual assistant. These attributes make me an ideal fit for handling the daily customer chats and ensuring nothing slips off the radar. My linguistic proficiency in both English and Bahasa Indonesia is critical to this role, and my previous experiences prove my ability to productively manage high volumes of work while still ensuring quality. I am also well-acquainted with using tools like Google Sheets which would streamline task allocation processes significantly. I value your priority on maintaining a professional yet approachable communication tone and strongly believe in delivering not just coherent conversations, but also upholding your brand image through these interactions. I am ready to bring all my efforts to this project.
$20 USD in 40 days
0.0
0.0

منك: • مراقبة حسابنا على واتساب خلال الساعات المتفق عليها. • استخدام إرشادات الرد التي سأقدمها للإجابة على الأسئلة، ومعالجة الطلبات البسيطة، وتدوين أي مشكلات تتطلب تصعيدًا. • الاحتفاظ بسجل مُختصر للمحادثات المُنجزة والمعلقة لضمان عدم إغفال أي شيء. إتقان اللغة الإندونيسية كتابةً بطلاقة وأسلوب ودود
$15 USD in 40 days
0.0
0.0

Hi! I’m very interested in this role and I believe I can handle it professionally. I already have experience dealing with customers online and I understand how important fast replies, polite communication, and proper follow-up are. I’m comfortable following templates, managing chats consistently, and keeping records of pending/resolved conversations so nothing gets missed. I’m also a quick learner, so I can adapt to your workflow and guidelines easily. I’m available for a trial shift and ready to start immediately. I’d really appreciate the opportunity to prove myself and become a reliable long-term support partner for your business.
$15 USD in 60 days
0.0
0.0

Hello, thank you for the opportunity. I’m very interested in helping manage your daily WhatsApp customer chats. I understand how important fast, friendly, and accurate responses are in creating a positive customer experience, and I’m confident I can support your business professionally. I’m comfortable handling customer inquiries, following response guidelines, managing simple requests, and keeping chat records organized so no conversation is missed. I also communicate in fluent and polite Bahasa Indonesia with a warm and professional tone. In addition, I’m responsive, consistent, and able to adapt quickly to your workflow and templates. I’m available during agreed working hours and open to starting with a short trial shift so you can evaluate my communication style and reliability directly. I’d be happy to discuss availability, schedule, and workflow details further. Looking forward to working with you.
$18 USD in 40 days
0.0
0.0

As a virtual assistant I have experience in working with customer supporting their needs and even managing the market. I have skills in communication therefore I can manage every client to satisfaction.
$20 USD in 40 days
0.0
0.0

Hello, I am interested in this WhatsApp response and chat support job. I have good communication skills in English and Urdu, can respond professionally to customers, and always try to provide quick and respectful support. I am responsible, active, and willing to work sincerely with your team.
$16 USD in 40 days
0.0
0.0

Hello, I understand that you are seeking a freelance partner to manage daily customer chats on WhatsApp. As a seasoned Customer Support expert and Virtual Assistant, I am well-equipped to handle this task efficiently. I will ensure prompt, courteous, and accurate responses to all inquiries, following the guidelines provided. Additionally, I will maintain a detailed log of resolved and pending chats to ensure nothing is overlooked. With my expertise in customer support and virtual assistance, I am confident in delivering high-quality service that aligns with your requirements. Effective communication and quick responses are my priorities to ensure customer satisfaction. I am eager to discuss further details and set up a trial shift to demonstrate my capabilities.
$20 USD in 40 days
0.0
0.0

Hi. Mr/Ms Saya melihat proyek Anda dan saya sangat tertarik untuk membantu menyelesaikannya. Saya memiliki pengalaman di bidang translation atau data entry dan saya percaya dapat memberikan hasil yang berkualitas sesuai kebutuhan Anda. Saya juga fleksibel dalam bekerja dan akan memastikan penyelesaiannya tepat waktu. Mohon beri saya kesempatan untuk mendiskusikan lebih lanjut detailnya dengan Anda. Terima kasih atas waktu Anda, dan saya harap dapat segera bekerja sama dengan Anda! Hormat saya, Tasya ---
$20 USD in 40 days
0.0
0.0

Hello, I’m interested in this opportunity and would be happy to assist with managing your WhatsApp customer chats. I understand the importance of quick responses, professionalism, and making every customer feel properly attended to. I’m organized, reliable, and comfortable following response guidelines while keeping communication friendly and consistent. I can also maintain clear logs of resolved and pending chats to ensure smooth daily operations. I’m open to a trial shift and would be glad to discuss availability and workflow details further. Looking forward to hearing from you.
$20 USD in 40 days
0.0
0.0

"Halo, saya sangat tertarik dengan tawaran pekerjaan ini. Saya memiliki kemampuan Bahasa Indonesia yang baik dan fasih, serta pengalaman dalam melayani pelanggan dengan ramah, cepat, dan profesional. Saya siap memantau chat WhatsApp sesuai jam yang disepakati, menjawab pertanyaan dengan akurat, serta mencatat setiap laporan dengan rapi dan teratur. Saya orang yang disiplin, bertanggung jawab, dan bisa berkomunikasi dengan baik agar setiap pelanggan merasa puas dan didengar. Saya siap memulai dan mengikuti semua panduan kerja yang Bapak/Ibu berikan. Terima kasih."
$16 USD in 39 days
0.0
0.0

Hi, This role fits well with my experience in admin support and communication handling. I’m comfortable managing WhatsApp chats, responding politely and clearly, and keeping conversations organized so customers feel supported and attended to. I’m fluent in Bahasa Indonesia and understand the importance of fast responses, consistency, and maintaining a professional but friendly tone in customer communication. **How I can support you:** • Monitor and respond to WhatsApp chats during agreed hours • Follow your templates and response guidelines accurately • Escalate important issues when needed • Maintain a clear log of resolved and pending conversations so nothing gets missed I’m detail-oriented, responsive, and comfortable working with structured workflows and daily communication tasks. I’m also open to a short trial shift to ensure the workflow matches your expectations. Looking forward to working with you. Best regards, Syara P.S. What are your usual peak chat hours each day?
$15 USD in 40 days
0.0
0.0

I'm student but I find internship jobs of customers support.l have already completed projects with teams. My work is 100% greneteed.
$15 USD in 40 days
0.0
0.0

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