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Customer service rep and VA to the founder needed

£10-15 GBP / hour

Closed
Posted over 1 year ago

£10-15 GBP / hour

Hi there, We're a growing tech startup that designs and sells innovative electronics globally. We have an ecommerce front end on Shopify and most of our customers are business (we are B2B). We're looking for an assistant who can report directly to the founder and help with the following tasks: 1) Live customer support via Hubspot - Typically this means answering simple questions about our products or pointing customers to our online resources. Very technical questions will be sent to our founder to answer. 2) Responding to customer queries on email - Typically this means helping customer resolve shipping issues, track packages and other simple tasks. We are looking for someone with good english and a very friendly approach to customer service. Ideally we would like someone who can keep to EU or US hours, but this is an added bonus rather than an essential; most importantly, whatever hours the hire keeps, we need them to be fast and responsive.
Project ID: 34263173

About the project

70 proposals
Remote project
Active 2 yrs ago

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70 freelancers are bidding on average £12 GBP/hour for this job
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I have done the exact same task before. I have worked with HubSpot. I am available for EU or US hours. Do you have an FAQ page?
£10 GBP in 40 days
4.9 (87 reviews)
7.2
7.2
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Hello - I would appreciate if I can see the website so it will give me an idea about Products you are selling. I am an Engineering Graduate having bit knowledge about Electronics products like Sensor, Monitoring device, Test systems etc. So I am sure I can confidently handle Customer support work through Hubspot and respond to customer queries on email. I am sure there must be some standard questions asked by customer like product related query, shipping/tracking related questions. I am in India so can easily work during EU business hours still I will discuss this point with you. Let us have a call to discuss in detail and we can start then. Thanks, Swati
£13 GBP in 40 days
4.8 (96 reviews)
6.8
6.8
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Hi I have experience with customer service and can start right away I can do this project for £ 5 per hour As a freelancer, I try to make my clients' lives easier by giving them a positive experience and handing over quality work. Still not sure I am the right freelancer :) Here are some reviews my previous clients left me ## Mohammed did a really great job, he is able to work without supervising, and delivering on time ## ## He is not making empty promises and working with him was a breeze ## ## First day with Mohammed, 3 tasks approached almost instantly, quickly turned around at impeccable quality. I am satisfied with his performance. He is willing to learn, and ambitious to deliver satisfactory results. I recommend ## ## Was great working with Mohammed, great attention to detail and also happily edits and makes a correction to make sure the work satisfies the customer 100%! Will hire again ## ## Worked hard. I asked him to apply for jobs for me, and I started getting interviews and soon I will start a new job, so it worked! ## ## Great to work with. This ongoing role went from 20 hours to 50 hours a week and he handled the work with ease and reliability ## Here are some of the services i offer -Virtual Assistance -Web research -Email Handling -Social Media Management -Customer Support -Data Entry - Any other task the client needs done :) Hope you will consider my application Looking forward to working with you
£10 GBP in 40 days
5.0 (25 reviews)
5.9
5.9
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I believe I am qualified to assist you in completing this task. I'd want to ask you a couple of questions concerning the project. I'd appreciate it if you could send me a message so I may ask you these questions. I'm looking forward to hearing from you. Cheers, Anusha
£10 GBP in 40 days
4.9 (45 reviews)
5.6
5.6
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Hi, Without a doubt, I can assist with this project. Providing technical support is nothing new to me because I worked as a customer service agent for a US mobile company for five years, making inbound and outbound calls and responding to emails and chats. To learn more about my professional background, feel free to look through my profile. Please do not hesitate to contact me if my credentials meet your requirements. Looking forward to hearing from you! Warm regards, Shiela
£10 GBP in 40 days
5.0 (16 reviews)
4.7
4.7
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Hi, this is Mahadi. I hope you’re having a good day. I believe you are looking for a VA you can rely on to handle these responsibilities. I’d request you to look no further, because you have found a strong candidate who can fill that position for you. Over the past 6 years. I have worked with various clients from many different countries as a VA. With my vast experience and my fluency in English, I can assure you that you can be 100% reliant on me with no issues whatsoever. As per your requirements, I can - 1) Work on Hubspot and handling customers 2) Handling emails and taking care of customer logistical or miscellaneous issues And more if needed! Since the quality of my work and client satisfaction is my top priority, it is needless to say that all my clients have always been happy with my results oriented work, and I intend to provide the same top quality service for you. If you choose to work me, I can confidently tell you that I can be a valuable asset for you and hopefully we can work together in the long term. Let’s have a brief meeting and talk about further details. Thanks! Regards, Mahadi Hassan
£10 GBP in 40 days
5.0 (3 reviews)
2.3
2.3
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I read carefully your Job description and understood. I have experienced in customer services like Inbound' Outbound calls, Live web chat, CRM, email Handling and Other Software's. I can show you my work and ready to start now. I will report directly to the founder and can give you 100% accuracy and Quality work on the given Task. waiting for your response. Regards, Fida
£10 GBP in 40 days
5.0 (5 reviews)
1.8
1.8
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I am an experienced VA. Contact me please............................ Regs Jinu.....................
£13 GBP in 40 days
4.3 (8 reviews)
1.8
1.8
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Hi, I have done my BBA, MBA, MA in international marketing from Germany. My IELTS Score is 7.5. My list of experiences are Data entry, social media, virtual assistance, admin, customer support, marketing, research, WordPress, clerical, personal assistant, content & articles writing, copywriting, proofreading, translation services, reply email, email marketing, online chat support, domain & hosting cPanel, photography, ms word and powerpoint, design, flyers, posters, banners, Hope my experience would match with your project requirements and I would like to know more about your project by messages. Shall be waiting for your reply. Thanks in advance Mohammad
£10 GBP in 40 days
5.0 (2 reviews)
0.8
0.8
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Record a quick video for the client describing why you are the best freelancer for this job. Your video will be shown on your bid with a new, animated design exclusive to users that are Verified by Freelancer.
£13 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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I am completed post graduate MBA(HR) I have technical qualifications Short Hand Higher in English. Type writing Higher in English. I have trained Apprenticeship in SHAR centre, SRIHARIKOTA, Nellore District. I have 20 years experience in Data entry and other works
£10 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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I am available 24 hours a day. You just sit back and put your trust in me. I can assure that I will be able to get your satisfaction. You can put your trust on because I am going to be your right choice as your VA
£10 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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I am dedicated , hardworking and organized. I have experience in admin due to a role I played as the Personal assistant/ Secretary to the Development Director of Premier International School Abuja, Nigeria. during my time here I built strong computer and research skills. I am a fast and avid learner, I am certain that I would be the best candidate for this job . Kind Regards, Ifunanya Ofoegbu.
£13 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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I will be more than happy to assist you with the same. I am an experience professional with over 10 years of experience as VA, and hence will be a best fit for this post. Let connect to discuss and take this engagement forward. EU hours will be excellent for me.
£13 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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Yes u can do this work very well. And i can do this work very nice i am very interested for this project ?
£13 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello! I am a Customer Service and Backoffice Associate for 4 years now with 4 E-Commerce websites. My main tasks are email-handling and real-time chat using different messaging applications. I also handled Order Processing, Returns, Claims, Fraud, Disputes, Invalid Addresses, and Refunds. I have knowledge of using Shopify, Slack, Gorgias, and other tools. I can type 60 wpm and proficient in using Microsoft Office and Google Drive and Sheets as well. Additionally, I am proactive, can work with minimal supervision, and enjoys learning new skills. I believe I will be a great addition to your team and the best for the position. I would gladly appreciate it if we could schedule a chat at your most convenient time. All the Best, Hazel
£10 GBP in 40 days
5.0 (1 review)
0.0
0.0
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I understand your requirements that you need a work completed very soon but always remember don't be hurry sometime it happened due to hurry the work will not completed then it have more issue. So I am here to help you and I will try my best to compete your work with passionate.
£10 GBP in 25 days
0.0 (0 reviews)
0.0
0.0
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I read job description and I can do your project. I can even work on urgent basis and complete your project soon..contact me for more information
£13 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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Greeting! I have read your requirement and i Am available here to be your assistant. I can assist your customers and my timings are flexible. If given opportunity, I assure you to provide you my best services. looking forward to work with you. Thanks
£13 GBP in 7 days
0.0 (0 reviews)
0.0
0.0
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Hi there! Hire me! I believe that I'm fit to this position and possess all the skills that is required for this job. I can work on EU or US hours and responsive in this hours. I have a two years experience as an administrative aide/data manager encoder, as well as customer service representative experience. I'm a quick learner, well-organized, readily trainable, have long-term relationships, and treat my work professionally. Working with you will enable me to gain new skills and information while also broadening my professional horizons. I'm excited to speak with you. Regards, Louise Jane
£13 GBP in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED KINGDOM
Chelsea, United Kingdom
0.0
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Member since Aug 1, 2022

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