THIS IS NOT A CALL CENTER POSITION
IICRC is a non-profit, certification and Standards Developing Organization (SDO) for the inspection, cleaning and restoration industries. In partnership with regional and international trade associates, the IICRC serves more than 25 countries with offices in the United States, Canada, Australia, New Zealand and Japan.
The Mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries. The organization serves as an independent, certification body, that sets and promotes high standards and ethics, and advances communication and technical proficiency within these industries.
The Customer Service Representative (CSR) performs data entry and document processing within the Exams or Renewals departments.
Responsible for answering incoming calls, resolving customer questions, accurate and timely processing of technician renewals, entering data into and retrieving data from computer software and physical files.
Responsible for accurately scoring assessments and entering large amounts of alphanumeric information into company specific software, while maintaining company database.
Essential Job Functions
Follow outlined procedure to ensure all steps are completed.
Create and send invoices and late notices.
Verify and update Continuing Education Credits if applicable.
Verify receipt and thoroughness of required material.
Score exams using Scantron and/or manually
Mail updated certificates.
Answering incoming calls.
Outbound calls to customers to resolve payment issues.
Follow up and return voicemails in a timely manner.
Provide excellent customer service.
Process documents manually with accuracy.
Create and maintain customer account n multiple software programs.
Enter and maintain detailed notes on customer accounts as necessary.
Process all forms of payment with accuracy and integrity.
Review and identify inaccuracies, and use problem solving skills to investigate the situation.
Provide insight into possible process and procedure improvements.
Manage confidential information.
Regular and consistent attendance.
Other duties and special projects as assigned.
High school diploma or equivalent
Preferred three-five years of customer service experience
Preferred three-five years of demonstrated data entry or computer processing experience
Ability to type 35 wpm or greater with accuracy
Strong attention to detail
Can perform repetitive work and stay focused on the task
Basic computer skills
Excellent verbal and written communication skills
Able to quickly learn new concepts
Prefers to work in a close team setting
Adaptable to change
Performs well in high stress situations
The organization has a pre-employment process that includes background and reference checks, drug screening, typing and performance assessments
16 freelancers are bidding on average $20/hour for this job
I have related experience and qualification in field of data mining, spreadsheet and preparing financial reports. Kindly assign me that job i will be give you 100%,output.
i am serious and responsible towards all my projects and have completed within given time period . you will be fully satisfied by my work as i have an experience in this field and my work will be accurate