Job Overview
We are a fast-growing premium apparel brand looking for a reliable and professional Customer Support & Order Tracking Specialist to manage customer inquiries and order tracking across various platforms (email, WhatsApp, social media). If you have experience in e-commerce support, excellent communication skills, and a proactive attitude, we want to hear from you!
Responsibilities
✅ Respond to customer queries via email, WhatsApp, and social media
✅ Track and update customers on their order status (shipping, delivery, delays)
✅ Resolve complaints and handle return/exchange requests
✅ Maintain a positive brand image by providing a great customer experience
✅ Work with logistics partners to ensure smooth deliveries
✅ Maintain records of customer interactions and track common issues
Qualifications & Skills Required
✔️ Prior experience in customer support for an e-commerce store (preferably apparel/fashion)
✔️ Fluent in English and Hindi
✔️ Familiarity with Shopify, WooCommerce, or other e-commerce platforms
✔️ Strong problem-solving and conflict-resolution skills
✔️ Ability to work in IST (India Standard Time) hours
Preferred But Not Mandatory
➕ Knowledge of order fulfillment & logistics tracking tools
➕ Experience handling WhatsApp Business API, Meta Ads, or Website Development
Hello,
Are you looking for a Professional Shopify Expert?
I’d be happy to take on your project and bring my expertise to make it a success. I’m truly interested in working on your project and would love ❤️ to be a part of it.
Let’s connect for a quick chat to discuss how we can collaborate!
Best regards,
Ayush
Hi Mate underattack0612,
Greetings!
I am an expert Website designer and Developer with expertise in Customer Support, Website Design, WooCommerce, eCommerce and Data Entry
I will complete E-Commerce Customer Support & Order Tracking within your required timeframe, ensuring quality, creativity, and attention to every detail.
With over 9 years of experience and a proven track record with 100% ratings, I am committed to elevating your brand’s success.
Free 3 months support
Best price with 100% satisfaction
Please send a message for my portfolio and for further discussion regarding this project.
Always happy to hear from you
Drawing from over 8+ years of experience in website design and development, I am an adept full-stack developer well acquainted with the intricate demands of e-commerce support. Being fluent in both English and Hindi, I provide versatility and effective communication which is crucial for this role. Furthermore, I have had significant exposure to platforms such as Shopify and WooCommerce, which will seamlessly align with your business needs.
Possessing a proactive approach to problem-solving and conflict resolution, I assure you that customer inquiries will be dealt with diligently and promptly. My skill set isn't just limited to managing customer queries. I have in-depth knowledge about various logistical and order fulfillment tools that can enhance the order tracking process making it more efficient.
Integration is key for a smooth e-commerce operation and my familiarity with payment gateways and 3rd party API integration will definitely be an asset for your growing apparel brand. To add, you need not worry about your project's timely delivery or maintenance-related issues, as I am committed to long-term relationships with my clients - guaranteeing 100% client satisfaction. Partnering with me means giving your operations a strong foundation based on consistent excellence.
Hi there,
I am Shobha Sharma from Jaipur, Having spent nearly a decade not just as a website developer but also running various SEO campaigns, I believe my multi-faceted skill set is exactly what your project needs.
With experience garnered from successfully completing over 1000 projects, I have honed my time-management and problem-solving skills, allowing me to excel in data entry tasks and efficiently resolve customers' queries.
Moreover, my familiarity with e-commerce platforms such as Shopify and WooCommerce, coupled with fluency in English and Hindi, will facilitate smooth communication with your customers across platforms. As an IST-based professional, I am more than prepared to operate according to your time zone requirements.
While I may not possess direct experience in order fulfillment tools or WhatsApp API, my adaptability and quick learning abilities will ensure that I swiftly acquaint myself with any new software you use. Overall, my track record of providing exceptional customer service would be an invaluable asset to maintaining the positive brand image of your growing company.
Hi,
I’d love to assist your premium apparel brand with customer support and order tracking. With experience in e-commerce support, I can efficiently handle customer queries, track orders, and resolve issues across email, WhatsApp, and social media to maintain a positive brand image.
How I Can Help:
✔️ Prompt Customer Support – Quick responses via WhatsApp, email, and social platforms
✔️ Order Tracking & Updates – Keeping customers informed about shipping & delivery
✔️ Complaint Resolution – Handling returns/exchanges professionally
✔️ Logistics Coordination – Ensuring smooth fulfillment with delivery partners
✔️ Bilingual Support – Fluent in English & Hindi for clear communication
I’m well-versed in Shopify, WooCommerce, and e-commerce operations. Let’s discuss how I can contribute to your team. Looking forward to your response!
Best Regards,
Sagar Lohni
I can provide comprehensive customer support and order tracking across your platforms, utilizing my experience with e-commerce systems and logistics. I will effectively manage inquiries and ensure smooth order fulfillment, maintaining a positive brand image. My proficiency in English and Hindi, along with my IST availability, makes me a suitable candidate. Regards, Sohaib.
Hello,
With prior experience in e-commerce customer support and a strong understanding of the fashion/apparel industry, I’m confident in my ability to deliver a smooth and professional customer experience for your brand. I’m fluent in both English and Hindi, and have handled customer communication across platforms including email, WhatsApp, and social media.
I’m familiar with Shopify, WooCommerce, and order tracking systems, and have worked closely with logistics partners to ensure timely and accurate deliveries. My approach is always proactive—resolving issues quickly while maintaining a positive brand voice.
I’m available to work IST hours and can begin right away. I’d love to support your growing team and contribute to building lasting customer relationships.
Looking forward to discussing this further.
Best regards,
Zainab
I am excited to submit my proposal for the position of Customer Support & Order Tracking Specialist for your premium apparel brand. With extensive experience in e-commerce customer support and a strong commitment to providing exceptional service, I am confident in my ability to manage customer inquiries and ensure seamless order tracking across various platforms, including email, WhatsApp, and social media.
My qualifications align perfectly with your requirements:
Prior Experience in E-Commerce Support: I have worked with apparel and fashion e-commerce brands, where I handled customer inquiries, managed returns and exchanges, and ensured customer satisfaction.
Fluency in English and Hindi: I can communicate effectively with customers in both languages, providing clear, prompt responses and resolutions.
Familiarity with E-Commerce Platforms: I have hands-on experience with Shopify, WooCommerce, and other platforms, making me adaptable to your needs.
Proactive & Customer-Centric Approach: I believe in maintaining a positive brand image by delivering proactive support and exceeding customer expectations.
Why Choose Me:
Availability in IST Hours: I am comfortable working in India Standard Time (IST) and can offer flexibility to match your brand's needs.
Experience with Order Fulfillment: My understanding of logistics, tracking tools, and smooth order delivery will help streamline the process for your customers.
Looking forward to discussing how I can be a part of your team.
Hi,
How are you doing today?
I am a professional & experienced Social Media Marketing Expert with over 7+ years of experience. I am actively seeking a substantial amount of work on an urgent basis, I ensure top-tier results while maintaining competitive pricing structures
We have gone through your requirements, and we can do that because we have done similar work.
Our wide range of services includes:
1: Facebook Marketing & Handling
2: Instagram Marketing & Handling
3: Blog Creation
4: Content Creation
5: Graphic Designing
6: LinkedIn Handling & 7+ Social Media platforms Optimization for marketing
7: Data Entry & Customer Handling
By leveraging our expertise, you can expect:
Increased organic traffic
Improved social media page & platform rankings
Higher conversion rates
Enhanced brand visibility
Stronger online presence
Let's work together to achieve your online marketing goals!
" We are here for your Business Solutions "
Nidhi Tripathi
Ashpin technologies
I’d love to assist as your Customer Support & Order Tracking Specialist for your fast-growing premium apparel brand. With experience in e-commerce support, I can efficiently manage customer queries via email, WhatsApp, and social media, ensuring a seamless order tracking and resolution process. Fluent in English and Hindi, I’m also familiar with Shopify, WooCommerce, and logistics tracking tools. Let’s connect to discuss how I can enhance your customer experience and brand reputation!
Looking forward to hearing from you.
Hello There,
We are an expert team with over 9 years of experience in e-commerce support, order tracking, and customer service management. We can efficiently handle customer queries, track orders, and ensure a seamless experience across all platforms. Confident in delivering professional and reliable support to enhance your brand’s reputation.
Let’s discuss further!
Regards,
Ruchika Patidar
Hello, I have read the qualifications you have given, I think I am competent enough in this field, because I also have experience in a service center that deals directly with customers and handles online shops, websites and social media platforms.
I hope we can discuss further regarding the job you are offering, Thank you
I am new in freelancing but I have good communication Skills .Active and fast replies. Good management skills. And also I always focus on solution of the problem .
I am writing to express my interest in the Customer Support & Order Tracking Specialist position at your company. With prior experience in e-commerce customer support, including handling inquiries and tracking orders across various platforms such as email, WhatsApp, and social media, I believe I would be a great fit for your team.
I am fluent in English and Hindi and have experience with e-commerce platforms like Shopify and WooCommerce. My strong problem-solving skills and proactive approach allow me to efficiently resolve customer complaints and ensure a positive brand experience. I am also comfortable working in IST hours.
I am excited about the opportunity to contribute to your brand’s success and provide excellent customer service to your clients. I look forward to discussing how I can be a valuable asset to your team.
Thank you for considering my application. I hope to hear from you soon.
Best regards,
“Hello I’m excited about the opportunity to work on your Project . With my experience , I’m confident I can deliver excellent results.” see that you’re looking for Customer Supporter . I’ve successfully handled similar projects, ensuring My communication skill is Good I have Proactive attitude Calm Behaviour.I work in Real estate ,Brand stores As a Sales Executive .I have good typing skills “I’d love to discuss how I can contribute to your project. Let’s connect to refine the details. Looking forward to working with you!”
I Have 4 month of experience in voltas as customer care executive in both hindi and english language and i have nice knowledge of MS excel to manage the data very well . I think I am suitable for this job profile
Hello,
I’m a computer science student with a strong passion for working with data and a solid proficiency in Microsoft Excel and spreadsheets. I understand the importance of accuracy, attention to detail, and efficiency in data entry tasks, and I’m committed to delivering high-quality work.
What I can offer:
Data Entry: Fast, accurate, and organized data input.
Excel & Spreadsheets: Expertise in data analysis, formulas, data cleaning, and creating structured, error-free sheets.
Timely Delivery: I’m committed to meeting deadlines without compromising quality.
Great Communication: I’ll keep you updated throughout the project and ensure that all your requirements are met.
I am excited about this opportunity and genuinely love taking on projects like this. Let’s collaborate and make sure you get exactly what you need. I’m confident that I can deliver outstanding results, and I’d be thrilled to be part of your project!
Looking forward to working together.
Best regards,
Sarika kumari
I am excited to submit my bid for the E-Commerce Customer Support & Order Tracking position you have posted. With over 3 years of experience in customer support, I believe my expertise aligns perfectly with your needs.
I Offer:
1 Real-time customer support via email, chat, and phone.
2 Detailed and efficient order tracking updates.
3 Assistance with returns, exchanges, and refund processes.
4 Resolving customer inquiries related to shipping, delivery, and product availability.
5 Maintaining accurate records and updating systems promptly.
I am committed to providing high-quality service to enhance the customer experience while ensuring efficient order management. I would be thrilled to contribute my skills to your e-commerce business and ensure your customers receive top-tier support.
Hi, Hope you are doing well! Thanks for sharing your project requirement with us. It will be our great pleasure to work on your project. I have checked your requirement, yes we can do it, because we already work on similar requirement in past. We have right skills to work on this assignment. We will complete the work as per requiremnts.
I am excited to apply for this opportunity. With [X] years of experience in typing, data entry, and Excel, I have developed strong skills in data management, spreadsheet automation, and accuracy-driven work.
I understand that you need someone who can efficiently handle [mention specific task from the job post, e.g., "data entry for financial reports" or "formatting documents with precision"]. I assure you of timely and high-quality work.
I’d love to discuss how I can contribute to your project. Let’s connect and get started!
Best regards,[zainul khan]