I am are pleased to present this proposal to provide Mystery Shopper Services for your business. My objective is to help you assess and enhance your customer service standards, staff performance, and overall customer experience through unbiased, real-time evaluations.
1. On-site Evaluations
Store visits posing as typical customers
Assessment of staff behaviour, cleanliness, product knowledge, and wait times
Evaluation based on a customized checklist aligned with your business goals
2. Phone/Online Inquiries
Mystery calls to evaluate response time, tone, and information provided