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Customer Service Executive

£10-15 GBP / hour

Closed
Posted over 4 years ago

£10-15 GBP / hour

Customer Service Executive required to assist the Customer Service Manager . You will be managing pre and post enquiries, daily, weekly and monthly reports and assisting the team to achieve team objectives. The Job: * Send transportation quotings to leads * Ancillary Sales and seeking up-selling opportunities * Effectively fulfilling the booking once the sale has been made * Checking all details on invoices and sending out client documentation * Answering customer queries by phone and email * Resolving problems of customers during the trip * Calming and advising customers appropriately * Handling of customer complaints * Booking cancellations and transferring * Supporting customers via emails or phone * Negotiating between our customers and operators * Completing additions and amendments to bookings * Logging notes of all communication * Identifying and rectifying causes of problemsSkills and Experience: * Strong verbal and written communication skills * Strong understanding of our products * PC Literate - knowledge of Word, Excel and Outlook * Basic knowledge of Passengers Carriage regulations * Excellent time management skills * Ability to work under pressure and independently * Organisational skills are essential to this role * Ability to communicate effectively both internally and externally at all levels * Able to multitask with taking calls and responding to emails Skills and Experience: * Strong verbal and written communication skills * Strong understanding of our products * PC Literate - knowledge of Word, Excel and Outlook * Basic knowledge of Passengers Carriage regulations * Excellent time management skills * Ability to work under pressure and independently * Organisational skills are essential to this role * Ability to communicate effectively both internally and externally at all levels * Able to multitask with taking calls and responding to emails
Project ID: 21901946

About the project

7 proposals
Remote project
Active 4 yrs ago

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7 freelancers are bidding on average £13 GBP/hour for this job
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Hello! I would like to be considered for the position of your Customer Service Executive. I have gone through your description and can see that you need someone who goes above and beyond just the Customer Service role, I feel I am that person. I have over 3 years of experience which has involved email handling and live chat to mention a few. I also have no problem working full-time. I feel my experience from similar support roles for e-commerce companies would be valuable. Hopefully, this brief proposal is enough for you to grant me an interview.
£10 GBP in 40 days
5.0 (16 reviews)
5.8
5.8
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Dear potential client I understand that you are looking for superb and exceptional customer service representatives that meets the requirements below. I am the most suitable person for the job because I understand that the success of any business is a result of how the customers are treated and that they are the backbone of the company. I speak fluent English and I am excellent on the phone and love to help people. I have over 7 years’ experience in this field and I am very passionate about interacting with people and making their day. I am hardworking, dedicated and committed to any task given me and will be an asset to you if chosen. I have excellent reviews on here and many satisfied clients and would love to make you one of them. I look forward to your speedy reply. Best Regards Heba Thomas PS: If you need references, I can request them from recent companies in the USA that I currently finished my contracts with.
£15 GBP in 40 days
4.7 (2 reviews)
3.9
3.9
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it`s an easy project and can be finished in less than the determined time please contact me to discuss the other details. Thank you.
£13 GBP in 40 days
4.2 (11 reviews)
3.3
3.3
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I Would love to apply as a virtual customer service/Data Entry attendant, handling inbound client calls, emails, data entries, Research, flight's and hotel bookings. I am very versatile with Google calendar, Google docs ,Microsoft Excel,PowerPoint, Word, Copywriting. Have an excellent communication and writing skills,pay attention to detail's, deliver each designated job to the best of my abilities with no possible errors. It would gladden my heart if you consider me to take up this position.
£16 GBP in 40 days
0.0 (0 reviews)
0.0
0.0
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I am so interested to work in your company I' am from Philippines and willing to work anytime. I am a hard working person
£11 GBP in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED KINGDOM
Poplar, United Kingdom
0.0
0
Member since Sep 16, 2019

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CUSTOMER SUPPORT
£1500-3000 GBP
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