Survey module for FreePBX / Asterisk

Closed

Description

Create a Survey FreePBX/Asterisk module to measure customer satisfaction levels for our call center agents services.

Current software versions:

FreePBX: 13.0.188.8

Asterisk: 13.11.2

Here is what is needed.

After a call, our Call Center Agents will transfer a customer call to an extension where the survey should be executed.

Survey will consist of 2 fixed questions.

We need to be able to define the Survey number and Name, then record the questions and select valid answers for the 2 questions (They will be numeric, 1 digit). Like 1 to 2, 1 to 5, etc. And later be able to change/edit those questions and valid answers. All configuration should be done via a web page in the same FreePBX/Asterisk server that uses Apache.

Results should be stored in a new table within the same MySQL database we have in our asterisk box. The database should contain:

+ Survey number

+ Survey name

+ Agent (Extension) that fired the survey

+ Queue that fired the survey

+ Date and Time

+ Caller id from original customer call

+ Asterisk call id (To identify call recording)

+ Question 1 result (Numeric 1 to 5)

+ Question 2 result (Numeric 1 to 5)

Average results for each of the questions should be displayed on a web page, by asking for Survey number.

Results should contain:

Survey number and name

Agent #

Average Result for Question 1 for Agent #

Average Result for Question 2 for Agent #

Overall Average Result for Question 1 for all agents

Overall Average Result for Question 2 for all agents

Expected delivery time 7-14 days.

Skills: Apache, Asterisk PBX, Linux, MySQL, VoIP

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Project ID: #11748009

Awarded to:

meral

module allow change that on web -450. Both not show info about result. If you want result be shown on web - 550. --------------------------------------------------------------------------

$549 USD in 14 days
(218 Reviews)
8.3

4 freelancers are bidding on average $657 for this job

seekdeveloper

Hi, I have read your post and understood your requirement. I have great experience working on /Asterisk PBX/VoIP/Apache/Linux/PHP/MySQL/HTML5/jQuery/Laravel/Wordpress/Magento/Joomla/Drupal/Angular.JS/node.js/CS More

$1030 USD in 10 days
(28 Reviews)
7.3
cheapgetcode

I can do it.When u need?

$493 USD in 3 days
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ankitd86

Hi I have gone through the details of the post.I’m very interested in your job post as i am having more than 4years of experience in Linux based Hostings,Apache,Nginx,Mysql,Cpanel,Plesk ,AWS, PBX and other Cloud Ba More

$555 USD in 10 days
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0.0