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Sr. Helpdesk Technician

$115-200 HKD / hour

Closed
Posted about 4 years ago

$115-200 HKD / hour

Seeking an experienced helpdesk technician with amazing customer service skills and positive attitude. Must be available during 8AM - 4PM during business hours and not be serving other customers during this time frame. You will work as part of a small team, working with and managing a support queue for our customers in the USA. Experience working for an MSP is preferred. Must be very responsive, working efficiently and be customer centric. Technical Skills: Office 365 general administration (add / remove users, create distribution groups, troubleshoot Outlook issues Windows 7 & 10: Assist users with all general Windows support issues such as performance, printing, office apps, connection to shared drives, etc. Windows Server: Must understand active directory, group policy, folder permissions, domain controllers. Networking: solid network foundation knowledge is required. Must understand DNS, DHCP, WAN, LAN, Firewalls and OSI network model. Knowledge of MSP tools such as Continuum, IT Glue, Autotask, Kaseya etc. are preferred.
Project ID: 23724656

About the project

30 proposals
Remote project
Active 4 yrs ago

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30 freelancers are bidding on average $147 HKD/hour for this job
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I have 5+ years experience in system and network administration. have worked for GE and beekash as on-rolls employee and also working as offshore IT consultant for US clients now.
$116 HKD in 40 days
5.0 (5 reviews)
6.1
6.1
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Hi there, I have an excellent experience in networking/Linux/windows/vpn. please just ping me on freelancer chat to have a short discussion on your project and have it done very quickly. below is a brief on my experience: This is ramy mohamed gouda, I'm a network expert engineer at ISP. I have been working in networking for more than 5 years. I'm certified CCNP R&S, Comptia A+, ccna cyber ops. I have an excellent knowledge in: 1) Cisco devices (routers, switches), routing protocols, IPSEC, ASA, wireless, linux, ubuntu. 2) excellent knowledge in simulation tools like Esxi, vmware WorkStation, virtual-box, GNS-3, packet tracers and EVE-NG. 3) installing windows servers, linux servers and troubleshooting them. 4) I have an excellent knowledge in setting up VPN (IPSEC, OPENVPN, DUO Authentication). 5) I have an excellent experience in writing technical reports. I have done a lot of projects in routing and switching and wireless on this simulation tools and also in real life in my work at Orange. i will be glad to have the chance to help you anytime, just send me a message and no problem with the budget. Regards, Ramy
$115 HKD in 2 days
5.0 (141 reviews)
5.9
5.9
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Hi, I am systems administrator with over 12 years of experience managing server infrastructures and data-center operations across multiple platforms (mostly Microsoft, partially Linux) mostly in virtualized environment (both Hyper-V and VMWARE). Experienced in Web and Email hosting deployment and customer support. Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance. Certified in MCSE 2012, VCP6-DCV and CCNA. Can we discuss further, so that we can finalise the cost and timeline? I will be glad to help you.
$115 HKD in 40 days
4.9 (43 reviews)
5.8
5.8
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Dear Hiring Manager, I am a developer of .NET & .NET Core with over 5.8 years experience on software development. I am an expert on windows and web development using C#, ASP.NET, LINQ and Entity Framework. I work with ASP.NET, Core, MVC, MVVM, Web Api, Webform, SQL Server, PostgreSQL, Oracle, MySQL, Crystal Report, RDLC, HTML, CSS, Javascript, Jquery, AJAX, Angular, React, TFS, Github, GitLab, Bitbucket, Azure, AWS, SmarterASP, VPS & Plesk. I use Repository Pattern, Onion Architecture, Domain Driven Design Architecture & Dependency Injection Design Pattern. I follow SOLID principle. When working on a project with you, I like to keep in touch so we both have a clear understanding of our needs and vision of the project we are creating together. I deliver a quality product on time and on budget. Client satisfaction is my main goal. Full-time / Long-term project preferred. Thank you for your time and consideration. I look forward to work with you.
$200 HKD in 40 days
5.0 (8 reviews)
3.0
3.0
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Hi. I'm an advanced electronic engineering student from Argentina. I've been working in freelancer.com for more than four years, and I've completed more than a 18 projects, all with good recommendations, you can check my profile. You will get from me the best effort to deliver a project that is up to your expectations and receive a good rate from your part. Please, if you have any questions, feel free to ask me! Regards, Esteban.
$160 HKD in 40 days
5.0 (1 review)
2.1
2.1
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Hello, I have good experience on Office 365 general administration, troubleshoot Outlook issues. Windows 7 & 10 support Sound understanding of active directory, group policy, folder permissions, domain controllers and DNS, DHCP, WAN, LAN, Firewalls etc. plz chat and get it started.
$190 HKD in 40 days
5.0 (2 reviews)
1.2
1.2
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Hi, We have gone through the project description and analyzed your requirement. As per our understanding, you need Windows server engineer. We have experience in managing datacenter. Currently, we deployed and managing datacenters across globe. Our teams of engineers are working 24*7*365 delivering high-quality services since 6+ years. We are managing multiple datacenter projects, including In-house datacenter, server, network performance & security, cloud platform, firewall management, Virtual platforms (VMware, Hyper-V, Citrix ). We are serving high-quality technology services and helping clients to achieve their goals. (Visit our agency website to know more about us) We have a CISCO, Microsoft server, Azure, AWS, and VMware certified technical team with high-level technical expertise. Our Tech. expertise: Windows AD, DNS, DHCP, IIS, Azure Services, AWS, VLAN, Trunking, MPLS, VPN, Routing & Switching, Fiber/ iSCSI networking, NAS and SAN storage Array Config., Router configuration, Layer2 & 3 Switch management, Remote Support, Network, and PC Security, Network/Server Troubleshooting and performance Optimization, ESXi, vCentre, vMotion, Hyper-V, Live Migration. For further discussion, you can ping a message to me.
$200 HKD in 40 days
5.0 (2 reviews)
0.4
0.4
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I am able work on Office 365, Windows 7 & 10, Windows Server, Networking, DNS, DHCP, WAN, LAN, Firewalls and OSI network model, MSP tools such as Continuum, IT Glue, Autotask, Kaseya etc. I am looking forward to hearing from you. Thank you very much.
$115 HKD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have 7 years as an administrator with 24/7 IT system in a organization that have 200 users. We have also used Microsoft Windows Server 2008, 2012, Red Hat Linux with 100+ HP, Dell servers, NAS Storage server, experiences with Fortinet Firewall, Cisco Switches, Symantec Endpoint and Kaspersky Antivirus programs. I also worked as technical support with strong communcation skills, well-mannered, high responsibility. Hope to have chance to work for you
$158 HKD in 30 days
0.0 (0 reviews)
0.0
0.0
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I am a Microsoft Certified Professional with over 12 years of experience configuring and managing Windows Server and desktop applications. I also have experience managing/configuring Exchange 2003-2019 and Office 365. I have been working with MSPs from the USA,UK and Australia for the last 7 years. I have lots of expertise and experience in all the applications listed above. I look forward to hearing back from you.
$115 HKD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi i am having 14 years experience in IT and currently working as system administrator. i will take care about all as you mentioned in requirements. for more discussion please connect me.
$200 HKD in 40 days
5.0 (1 review)
0.0
0.0
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hi i have experience in this field for seven years and more...........................................................
$158 HKD in 40 days
0.0 (0 reviews)
0.0
0.0
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dear, i have more than five years working as IT professional with extensive experience and knowledge in support filed. i am certified A+| ITIL | CCNA R&S | MCTS | MCITP | MCITP Message admin | MCSA 2012 | CCNA Cyberops | JNCIA-Cloud. if you are interested working together, kindly message me for further information and time schedules. thanks, mohammed elaaser.
$150 HKD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello Sir, I have huge experience with Linux and I can comfortably deliver you the project. I don't need any money in advanced, you don't need to award me the project in advanced either. You may see and work and give me whatever I deserve. The bid I have placed is just a random value. If you are interested, we can discuss further on the issue. Thanks!
$158 HKD in 40 days
0.0 (0 reviews)
0.0
0.0
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Network/VoIP engineer with 10 plus years of experience in data networking (Cisco routing/switching) telecommunications (NOC/Data Center) and voice technologies (VoIP/Unified Communications). Expertise in Cisco LAN/WAN design and architecture, TCP/IP routing and configuration and Asterisk Unified Communication: Cisco Call Manager, IP-PBX, Asterisk, FreePBX, VoIP codecs/protocols.
$115 HKD in 20 days
0.0 (0 reviews)
0.0
0.0
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Hi, I am remote desktop support with more than 10 years experience . I specialize with windows servers, active directory, office365, networking. Im familiar with Kaseya and Zendesk Thank you Orlando Relevant Skills and Experience I have more than 2 years experience supporting small business with their internet and network issues. Assisted MSPs in Australia and Chicago
$133 HKD in 40 days
0.0 (0 reviews)
0.0
0.0
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30 years IT in USA. Resume available upon request. • Supported all IT software and hardware @ this location. • Maintained the 800k departmental budget • Documented and implemented new IT procedures. • Created new offsite Disaster Recovery location and documented the Disaster Recovery process • Wrote custom software for in-house use using FileMaker, OpenInsight Multi Value Database • Researched and implemented new 10gb network infrastructure. • Maintained our VMWare VM server farm. • Programmed & Maintained 60 Symbol industrial scan guns for warehouse use. • Researched and was lead for security project for a new $250k security system & saved $130k per year. • Researched and was lead for a new fire system project, which integrated into the new security system. • Setup new backup system using Acronis Advanced backup for Virtual Servers. • Supported all IT software and hardware @ this location and 38 remote offices. • Researched, installed and configured Helpdesk software for the IT dept. • Researched, installed and configured new patch management software for the company • Maintained the company AV product Carbon Black • Setup OneNote for the IT department to keep and It bible for fast accessibility of key items. • Researched, installed and configured new RMM product for the IT department to help with support of all the 600+ networked devices. • Setup new pc image server to help facilitate the role out of new pc’s to the company.
$200 HKD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, I am an Expert Network Engineer. I have great hands-on experience for more than 5 years in various network technologies. Im Cisco CCNA(Routing&Switching) / CCNP(Routing&Switching) certified & Juniper JNCIA-Junos(Routing&Switching) / JNCIA(Cloud) certified. I have a great knowledge with previous work experience in Cisco wireless (control based & stand alone), VOIP &Network Security. I have good knowledge, Microsoft Office365 Server, Wifi Technologies, Domain Servers, Switchin & Routing, Windows and also MAC OS systems with end users support .
$145 HKD in 40 days
0.0 (0 reviews)
0.0
0.0
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Dear Sir/Madam, I would like to place bid on your project. I Hitesh Khasiya working as Network engineer in Gardividyapith. I have more then 6+ years working experience in system administration, Networking, Servers and Cyberoam.
$115 HKD in 40 days
0.0 (0 reviews)
0.0
0.0
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A motivated BS Computer Science graduate with total of 8 years of IT Service Delivery/IT Infrastructure experience specializing in Windows System Administration and VMware vSphere Administration. Flexible in IT Technologies, capable of handling SQL Server Database Administration and knowledgeable in AZURE cloud environment. I do have experience in MSP setup, looking forward to discuss with you my qualification and about the opportunity. Regards Errol
$160 HKD in 40 days
0.0 (0 reviews)
0.0
0.0

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Member since Feb 3, 2020

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