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Broker agent & customer support

This position reports to the Freight Brokers industry

Main challenges :

Offer personalized and efficient service

Take charge of clients by identifying and anticipating their needs and steering them toward phone communications and text messages.

Propose pricing and book shipment across Canada and Usa. Inform carriers about our new loads and negotiate the price.

Perform operational activities

Answer phone calls and client requests

Complete the scheduled training activities in order to acquire the knowledge required for the position

Learn and comply with established policies, standards and procédures

The candidate needs to be able to identify all risks inherent to the Personal and Commercial shipping sector's activities

Sales and customer service experience

Knowledge of trucking industry, an asset

Flexibility to work schedules, an asset

Flexibility to cover several branches, an asset

Bilingualism (spoken and written) - English and French, an asset.

We strive to be an inclusive organization where all employees are valued.

Skills: Phone Support, Customer Retention, Customer Support, Customer Service, Sales

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About the Employer:
( 39 reviews ) Quebec, Canada

Project ID: #20380928

15 freelancers are bidding on average $6/hour for this job

okechukwu1

Hello! I would like to be considered for the position of your Broker Agent and Customer Support. I have over 3 years of Customer Support experience. I've gone through your description and feel I can satisfy the expecte More

$7 CAD / hour
(3 Reviews)
4.9
hirenbrahmbhatt2

Hello, hope you are doing well, I am here with good previous experience of working on similar positions and have a knowledge of trucking business. I have worked with some clients before. I got great communication sk More

$6 CAD / hour
(9 Reviews)
3.0
Aishoo15

Dear hiring Manager, Good day! Your job post caught my attention, and I feel that I am the perfect match for the job. I am 5 years experienced Virtual Administrative Assistant and Customer support agent I have been More

$7 CAD / hour
(2 Reviews)
2.1
gregorymagloire

Good Day I would like to offer my services at your disposal I can speak French and English . I did some projects that was on the Canadian The project last one year

$8 CAD / hour
(1 Review)
0.5
odomaeke

Without a single doubt in my mind I am certain that I can handle this project efficiently due to my skills. I’m a goal oriented individual with an eye for perfection. It would be a pleasure working with you on this pro More

$6 CAD / hour
(0 Reviews)
0.0
medeLorD

We currently own [login to view URL] and we cater outsourcing for all kinds of accounts that needs call center services. We current have 8k employees and we are still looking forward to acquire more. If you More

$5 CAD / hour
(0 Reviews)
0.0
kabircsr

Hello, I am from Pakistan providing a one-stop solution for all your business needs, I provide a wide variety of services, such as Call center services, Virtual Assistants and Back office solutions. I specialize in pr More

$5 CAD / hour
(0 Reviews)
0.0
vijaybni

Hello; We are a company based in India providing a one-stop solution for all your business needs, We provide a wide variety of services, such as Call center services, Virtual Assistants and Back office solutions. We More

$5 CAD / hour
(0 Reviews)
0.0
Tarunreddy388

We are based in india, and one stop solution startup , we will give our best in service......... .....

$4 CAD / hour
(0 Reviews)
0.0
RamezzBoutros

Have a 2 years experience as Customer Experience Manager in a US-based company, with 3 promotions within 2 years. Worked as all the following: - Level 1 Customer Experience member - Level 2 Customer Experience member More

$5 CAD / hour
(0 Reviews)
0.0
ramonroberto80

Hi i am very interested in working for you, if given a chance will prove my skills, I have 3 years of experience in BPO industry and 1 year in freelancer as Customer Service Representative, providing excellent Custome More

$5 CAD / hour
(0 Reviews)
0.0
dadanoel33

I Have over 4 years experience as Customer Experience Manager in a US-based company, with 3 promotions within 2 years. Worked as all the following: - Level 1 Customer Experience member - Level 2 Customer Experience me More

$5 CAD / hour
(0 Reviews)
0.0
yourvirtualworld

I believe that my more than 8 years of experience in the outsourcing industry doing project management and customer support as well as from an international IT company like SUN Microsystems would be of enormous benefit More

$5 CAD / hour
(0 Reviews)
0.0
Gerdcee

I believe I would be an excellent fit for this position since I possess the necessary skill and experience for this job. I tend to view myself as a generalist since I try to excel in any given task. I have been exposed More

$6 CAD / hour
(0 Reviews)
0.0
LyonsGroup

Hello respected I am Baki, logistics graduate with working experience as a Logistics fleet manager for 3 years. I am operating Europe regions and I don't have experience with Canada or USA but I am fast learner and More

$6 CAD / hour
(0 Reviews)
0.0