What we do -
* We provide software services like website development and software support to our clients.
* We provide customer support service via email and phone and assist all the stakeholders in transportation 24x7, to resolve operational issues and to ensure timely delivery of inventory and customer orders.
* We train ourselves with our clients' tools and portals and support their transportation operations.
* Follow up on your customers' request to get a best rate and time and schedule pick up and delivery appointments with warehouses and delivery hubs.
* Follow up via email or phone, with the carrier to keep track of the load and handle exceptions by escalating to the right personnels.
* Update all the software systems with required information during the transaction. Make required data entry for any of their documents involved in the process of delivery.
Why hire us
* We are set up with all the required equipment and fast internet connection to provide seamless experience to our clients.
* Our low cost of hiring without compromising on service levels ensures reduced operational costs for our clients in the current market situation and maximizes their profits.
* We record data at every step to track progress and performance of all the parties and help our clients in making data based decisions.
* We are expert at identifying and automating required processes to improve our team's utilization.
* You can hire one or more or our resources to support your operations team in any of the shifts 24x7.
* We adhere to all the SLA's and respond to any operational issue within 10 minutes.