Hi,
I hope you are doing well. I am interested in this job. I can help you to setup SLA.
I am an Atlassian Certified Jira Administrator, Atlassian Certified in Agile Development with Jira software and Redhat Certified Engineer.
I have setup Jira Projects, Agile Boards, Jira Help Desk, Customer Portals, Issue Types, Project Permission Schemes, Confluence Space Permissions and Administration, Issue Type Schemes, Notification Schemes, Created Custom Workflows based on client requirements.
I have configured Project level permission schemes in a way that users have access to only projects which are assigned to them.
I have worked with clients from across the globe. I helped them accurately setup their JIRA. Created new JIRA project from scratch. I have extensive experience in setting up Post-functions, Validators and Conditions using various plugins for Jira workflow.
I would like to have a discussion with you regarding the requirements.
Thanks,
Sandeep Desai